How does the referral process work?
Your referrals can start their free trial for Google Workspace by signing up through your unique referral link. They will have the option to apply one of your promotional codes when they first sign up to their 14-day trial period. You will be eligible for payments once your referrals have been paying Google Workspace customers for at least 90 days. Rewards vary by country. Once you are eligible for payment, you will receive an email notification to fill in your payment form. The reward payment will be deposited in your bank account by the end of the following month.
Whom can I refer?
You can refer any business that has not previously started a Google Workspace trial and is not currently a customer of a Google Workspace partner.
You can also refer Google Workspace to any individual who is starting their business and does not have a professional Google domain/account (i.e. Google Workspace).
What is the criteria for an eligible referral?
New Google Workspace customers who are from one of these eligible countries, and have not previously signed up for a Google Workspace trial, are eligible as a potential referral. You are eligible to reveive reward payments for your referred customer account’s first 100 users, and you can earn rewards for up to 200 users per calendar year. To be eligible to earn rewards for users above this threshold, you may apply to join the Google Workspace Affiliate Programme.
Where can I find my referral link?
Your referral link can be found in the welcome email that you received after registering for the programme. The email was sent from the Google Workspace Referral Programme and you should receive it within 24 hours.
If you can’t find your welcome email, please check your "Promotions” tab in Gmail. You can also contact us with the email address that you signed up with if you still can’t find your link.
How much can I earn?
As a member of the Google Workspace Referral Programme, you can earn for every new user that signs-up HKD $54 (for the Business Starter plan), HKD $108 (for the Business Standard plan), HKD $162 (for the Business Plus plan), up to HKD $16200 per domain.
A user is an individual account belonging to the customer domain. Your referral amount will be based on the number of users who have paid for at least 90 days.
|Business Starter||HKD $54 / user (max $800 per customer)|
|Business Standard||HKD $108 / user (max $1,500 per customer)|
|Business Plus||HKD $162 / user (max HKD $16200 per customer)|
Is there a way for me to track the status of my referrals?
We regularly send out a dashboard email that will include the status of your referrals. This email displays the number of:
- In-trial referrals: Referrals who are currently in their 14-day trial.
- Potential paid referrals: Eligible referrals who are located in any of these eligible countries, and completed their 14-day trial. These referrals may have also used your promotional code but have not completed 90 days of signing up with their new Google Workspace account.
- Paid referrals: Referrals who have completed their 90 days as paying Google Workspace account users. After a referral converts into a paid referral, look out for an email from the Google Workspace Referral Programme requesting your bank details.
If you would like to know the number of users that your referral has, you can send us a message and we can check how many eligible referrals and seats they have.
My referral forgot to use my referral link. Is there a way to track it back to my account?
We're unable to track referrals back to your account if they didn't use your referral link at the time they signed up.
Can I receive payment for previous customers I referred before the Referral Programme was launched or before I signed up?
The Referral Programme tracks referrals that are new Google Workspace customers. We cannot grant referral credits to customers who have signed up or started a trial before the programme launched or before you joined.
Can I refer customers in any country?
You are able to refer a customer in any country that is in the region in which you are enrolled. For example, if you are signed up in the United States, the promotional codes that you receive can be used for any country in the Americas.
In order to refer a customer in a country outside of your region, you will need to enrol in the referral programme again for that intended region. For example, if you live in India, you are eligible to refer customers in any country within the Asia Pacific region. However, if you live in India and would like to refer someone in the UK, you must enrol for the EMEA region.
Currently, the programme is available in the regions and countries listed here. You will need a bank account in each country in which you register. At this time, credit will not be given for referred customers outside of the countries listed.
When will the Referral Programme be available in my country?
How does the promotion code discount work?
If you provide a promotional code to one of your referrals, he/she is entitled to a per-user discount of 10% for the first year as a Google Workspace customer.
If your referral is in the United States, Canada or EMEA region, they will need to apply your promotional code when providing their billing information, before completing their sign up for the 14-day trial.
If your referral is in Argentina, Brazil, Chile, Colombia, Mexico, Peru or
APAC region, they will have the option to enter their billing information and
your promotional code at any time during the 14-day trial period.
Each promotional code is unique and can only be redeemed by one customer account from a country in the region where you are signed up in as a referrer.
If you join the programme in multiple regions, Google will provide promotional codes for the relevant regions upon your request, up to 100 promo codes per calendar year.
When should my referral use my promotion code?
Google Workspace offers a 14-day trial. When the customer is ready to provide their billing information before the trial is over, they should enter your promotional code.
Where can my customer enter the promotion code?
- Once your referral has finished signing up to Google Workspace, they can log in to the Google Workspace window with their domain name and select Admin Console.
- Inside the Admin Console, they will find the Setup Billing button in red on the top-right hand side of the window.
- In the Setup Billing window, they can enter the promotion code in the field called Promotional Code.
If they need to enter this code after they have already entered their billing, they can find the option in the payment plan section of the billing console.
My referral forgot to use their promotion code. Can we still get the discount?
Your referral can use the promotional code as long as they have not input their billing info yet. If they have not, they have their entire 14-day trial to enter it.
My promotion code does not work
Upon entering your promotion code, you will see a note about a 10% discount being applied at the bottom of the billing summary that states, 'amount plus applicable taxes and VAT minus the promotional discount'. Since your referral will be able to change the number of users that they have and are able to change Google Workspace plans, the actual monetary amount of the discount will be reflected in the monthly billing.
When and how will I get paid?
- You will be eligible for your payment once your referral has been a paying Google Workspace customer for at least 90 days.
- Once you’re eligible for your first payment, you will receive an email with your payment profile link and instructions to set up your Google Pay account.
- You will receive a direct deposit in your bank account each month for any payments you earned.
How to avoid payment delays
Once your first referral has been a paying Google Workspace customer for more than 90 days, you will receive an email with instructions on how to set up your payment profile in Google Pay, so that you can receive your payment. Your Payment Profile link is valid for 2 weeks from the date received.
If you miss the time frame to complete your payment profile and your link expires, you may experience a delay in receiving your payment. Once you provide your bank information, your payment will be processed during the following month's cycle.
Why haven’t I received my payment in my bank account?
Payments are processed on a monthly basis. If you have not received a payment, you will probably receive it during next month’s payment cycle. Please contact us with your account details to verify.
Who needs to fill out the W-8BEN tax form?
Are you located in the US?
No, I do not live in the United States, BUT I plan to refer someone from the Americas: If you plan to refer to a country in the Americas (United States, Canada, Brazil, Argentina, Colombia, Chile, Mexico and Peru) you must fill in the W-8BEN tax form (more information here).
This W-8BEN tax form is for referrers who are not located in the US but who refer individuals or businesses that are located in the Americas.
Yes, I live in the United States: Referrers who are located in the US do not have to fill in the W-8BEN tax form.
Why is my bank charging me fees?
We have heard from some referrers that they are charged 'fees' by their bank when receiving the payment to their account. Fees will depend on your bank and are unrelated to Google. Please also note that Google does not cover these fees. Please contact your bank for more information.
Why is my bank converting the currency for my referrals to my local currency?
Your bank may have to convert the currency of your referral into your local currency. Depending on which country your referral is from, Google has no control over the exchange rate and fees associated with this.
My bank is charging me fees that are greater than my referral bonus. Can I hold my payment until my referral bonus covers these bank fees?
Yes, upon receiving your first referral bonus payment, if you are charged any associated bank fees that are greater than the received payment amount, please contact us to request a payment hold until you reach an amount that will cover these initial bank fees. You will collect your payment once you reach your desired referral bonus amount.