Used to be great up until platform upgrade in 2021, useless since

Terrible in every respect: both the product, as well as the internals of the company, including customer support. We signed up for a free trial about a year ago, in late 2019. Once we were able to test everything out, we upgraded the free trial by obtaining a paid subscription. 1.5 months ago, we ran some tests. That's when we discovered that no Shared Drives had ever been backed up (despite the success during our free trial). The company admitted that they had screwed up. Their only solution was to cancel the current subscription, and to start a fresh one. There was no way to transfer the properly backed up files to the 'fresh subscription'. Result: losing all the files that had been properly backed up. In other words: no way to salvage almost a year of (partial) incremental backups short of downloading every single incremental backup locally. We decided we had had enough. They agreed to provide us with a full refund for all expenses incurred. They said "We have agreed with you that we have messed up on our end and that is why you are receiving your refund which you will get momentarily." Despite this, 15 days later, we were billed again. It is abundantly clear that they are attempting to avoid refunding us. They claim that, due to more than 6 months of refunds being required, the refund cannot occur by credit card. We were therefore asked to fill in a form re our company name and banking information, and how the refund should be effected: ACH, check, or wire. We chose check. 10 days later, we were informed that in order to process the refund, we would need to fill out an IRS W-9 form despite the fact that we are not located in the US and this therefore does not apply to us. 4 days after that, we were told to fill out an IRS w-8BEN-E form, despite that this form does not apply because this is a refund, and not taxable income. One week later, we were told that, due to COVID, checks were not being issued and this, despite that a form to that effect was provided to us and returned exactly 3 weeks earlier. We are now 5+ weeks after they accepted full responsibility and agreed to refund us in full. Out of fairness and transparency, I had warned them in advance that, if the refund had not been completed by yesterday, we would be posting reviews to social media. We will update this review when/if more developments arise. Moral of the story: Stay the hell away. Edit: refund received after 2.5 months, 57 emails, 30 min call, chats, and many forms.

We noticed that about 30% of our employees were not being backed up properly. Initially we'd just asked Backupify if they could fix the back up but were told that sometimes they just couldn't back up google suite apps (like contacts). Despite the fact that it had been months since all of our contacts were backed-up completely we were still getting charged full price every month, so we then asked for a prorated refund since we were paying full price for a product that didn't work properly. What followed was some of the worst customer service I've ever dealt with - because they just stopped responding after the initial conversation. "Support will need to give approvals to have a refund/credit. Please submit this approval if received so we can process this refund/credit." I have written records of multiple emails over months of dealing with this - and not one more response from support or billing. When we later canceled (after finding an easier to use service that - now a few months in - has consistently backed up all needed data) we asked for a prorated refund since we canceled 3 days after the month's start. They asked me to verify the credit card number, which I did, and then they told me they started the refund case. Two days later they responded saying that they do not refund or prorate. If you're a business looking to back up your employee information - stay away from Backupify. It would have saved us so much time, effort, and money had we gone a different route initially.

Pros: Backupify is an excellent tool for backing up everything on google apps. It provides peace of mind. I can't find any other app that offers the features that backupify does right now. Cons: There is no versioning support for backups of documents. If a person corrupts a document on google apps, it will become corrupted on backupify as well as the good one will be replaced by the corrupted one! I believe they are trying to get this feature out soon. Looking forward to it. Another issue is that backups are usually a day or two behind in terms of how recent the backup was. That is a little bit disconcerting.

Really all we used this for initial was for full exports of term'd users for archival. But as features have matured it has become a must for ANY Google Apps domain. We have nearly 3TB of data now being backed up and have the freedom of mind that comes with that. End users can easily restore (if you allow). Admins can search/restore/archive - nearly instantly from any account. The new UI is fantastic - if you tried before and gave up, give it another try - the innovations keep coming. This is from an admin who manages 800++ accounts.

Initially, I had an issue with my Docs backup service. Kudos to Rob and David for acknowledging that and all of their help and support in restoring my service. I can't say enough about how they got on the issue and went to work - awesome to see. There are still a couple of little things, but it looks like with their tenacity, they will have the problems resolved. Thanks guys!

Having all your docs in the cloud is great, but remember, users can do some interesting things with your shared online directories. I'm a professional IT Manager. When things go missing or directories get deconstructed unintentionally, I'm the one people call. And they expect me to have the ability to roll back to before the problem or loss occurred. Backupify provides an insurance policy that let's me do that. And it does so at a very cost effective rate and with amazing simplicity. My one recommendation is to make sure you explore the retention times you can expect and make sure they suite your needs. Great program.

So far effective and very easy to use. Two issues: 1) as far as I know the functionality to restore an entire folder is not available yet (I would also like to be able to restore files directly to their original locations) 2) The functionality to backup third party Google platform apps (e.g. we use wrike extensively) is not there yet. Otherwise a great, cost effective product.

Easy, cheap, unbelievable peace of mind - if you're not using this, and just trusting the beneficence of Google, you're making a very uneconomic decision to forgo this cheap insurance.

Backupify is truly an amazing app to have for any organization! It is extremely easy to use, very straight forward and best of all SECURE. For a few dollars a month Backupify is VERY WORTH it for all that you get. With so much data being tossed around in todays world, a lot can go wrong and a lot can be lost (which is an admins nightmare). I now have peace of mind that backupify will make sure that all of my users data will be backed up securely with easy access should I ever need it. Signing up was very easy and painless. Just a few clicks and some entered info and I was up and running immediately. I even got a phone call by a rep introducing themselves and backupify. He answered any question I had and made sure all my needs were met (this is rare for a company to do this). The interface on their site cannot be anymore easier to use than it is. I still cant believe how easy it is to create backups of user accounts now. If you are familiar with Gmail, you know there really isnt a good secure easy method of exporting your emails,docs,calendar and contacts out in one shot. Yes you could use a mail client to do so but that will take ages for that to complete and hopefully you get everything. Thanks to Backupify that is no longer the case. A few clicks and I get everything! This has truly saved me a lot of time and headache making sure all of my users data is constantly being backed up securely. This in my eyes is a must have service to have peace of mind.