As a small home improvement firm, we used to struggle a little with a fragmented mess of spreadsheets, emails, and WhatsApp threads. Bigin has finally given us a single "point of truth" for both our sales and installation teams. By ensuring fewer details fall through the cracks, we’ve been able to deliver a much better customer experience and save time which were our primary goals. Bigin is incredibly intuitive and ideal for small businesses needing a "plug-and-play" solution. While there is a slight learning curve, it’s minimal compared to other platforms. You can use Bigin's extensive library of ready-made pipelines or build your own; either way, you can be fully operational in under an hour adding custom elements as you go. Add to this Bigin's add on for gmail and it's an ultra simple process to import leads from inbox to CRM with just a couple of clicks. We would highly recommend Bigin to any business looking to implement more structured workflows and save time in the process.

It is very designed app for small scale business, One of the biggest benefits for me is visibility. Instead of digging through old threads to remember who said what, I can see the full communication history tied to a contact right inside my inbox. That context is incredibly helpful when you’re juggling multiple conversations with different people. It makes my replies more informed and professional because I’m not guessing or relying on memory. What really stands out to me is how this add-on reduces mental clutter. I don’t have to keep reminders in my head or maintain separate to-do lists just to track conversations. Everything is connected in one place, which lowers stress and helps me focus on actually building relationships instead of just managing information. Over time, that kind of efficiency adds up and makes a real difference in how confidently and consistently I handle professional communication. Its clean and intuitive interface works smoothly on both desktop and mobile, and the mobile app is especially helpful for accessing data, managing leads, and scheduling follow-ups while on the move. I value the reliable customer support, as assistance is always readily available when needed. Bigin also integrates seamlessly with tools like Shopify, Zapier, Google Workspace, and Outlook, which significantly simplifies day-to-day operations. The pricing is very reasonable considering the range of features offered. That said, there are some drawbacks, such as limits on records, pipelines, and automations, and a few missing features like a target meter. Overall, it’s an efficient and cost-effective CRM that makes sales and customer management straightforward.Bigin for Gmail is a smart and efficient CRM add-on that works directly inside your Gmail inbox, making it ideal for growing businesses like We Do FinServ that want better control over customer relationships without adding complexity. It helps teams manage contacts, leads, and deals in one place, eliminating the need to switch between multiple tools. With its clean, easy-to-use interface and pipeline-focused structure, Bigin makes tracking conversations, follow-ups, and deal progress effortless. The mobile-friendly access ensures that customer data is always available, whether the team is in the office or on the move.The app is genuinely easy to use, and navigating daily tasks feels effortless. Automation runs smoothly in the background, so I don’t have to double-check every step.

As someone in the furniture business, I know how easily things can get messy when you're balancing floor sales, custom orders, and supplier follow-ups. Bigin by Zoho CRM has been a total game changer. Here’s why it works for us: Customised for our Workflow: I was able to tweak the pipelines to match exactly how we move a customer from "just browsing" to "delivery scheduled." It’s incredibly flexible. Customer Ready: The mobile app is a lifesaver. I can check stock notes or update a lead's preference for mid-century modern vs. industrial right from my phone while our on site. It hooks up with Shopify for our online orders and Google Workspace for our emails. Budget-Friendly: The pricing is spot-on for a growing business. You get a lot of bang for your buck. It does have a few caps on record limits and automations, and I’d love a built-in "target meter" to track our monthly sales goals visually. But honestly, for an efficient, cost-effective way to keep our furniture sales on track, Bigin is a smart pick.

Very useful software. I started using the Bigin Gmail add-on to better manage my contacts and follow-ups, and it has honestly made my daily workflow much smoother. Before this, my inbox felt like a mix of important client conversations, random newsletters, and messages I meant to respond to but forgot about. Now, I can link emails directly to contacts and deals without leaving Gmail, which saves a surprising amount of time. One of the biggest benefits for me is visibility. Instead of digging through old threads to remember who said what, I can see the full communication history tied to a contact right inside my inbox. That context is incredibly helpful when you’re juggling multiple conversations with different people. It makes my replies more informed and professional because I’m not guessing or relying on memory. Overall, the Bigin Gmail add-on fits naturally into how I already work. Instead of forcing me to change my habits, it enhances them. For anyone who manages client relationships, partnerships, or leads through email, this tool is a simple but powerful upgrade that brings organization, clarity, and better follow-through to everyday communication. What really stands out to me is how this add-on reduces mental clutter. I don’t have to keep reminders in my head or maintain separate to-do lists just to track conversations. Everything is connected in one place, which lowers stress and helps me focus on actually building relationships instead of just managing information. Over time, that kind of efficiency adds up and makes a real difference in how confidently and consistently I handle professional communication.

I’ve been using Bigin for two weeks and its great!, and the gmail integration has quickly become one of my favorite features. It was very easy to figure out and extremely simple compared to other CRMs. It was perfect for freelancers like me.

I’ve been using Bigin to manage my clients and recurring services, and the Gmail extension is honestly one of the best parts of the experience. It lets me instantly see if a sender already exists in my CRM, create a contact with one click, and keep a clean email history without switching between apps. Unlike many CRMs, it doesn’t flood your database with newsletters or random emails — you stay in control of what becomes a real contact. For freelancers and small teams who live in their inbox, this makes Bigin feel natural, simple, and reliable. Highly recommended.

Very useful software. I started using the Bigin Gmail add-on to better manage my contacts and follow-ups, and it has honestly made my daily workflow much smoother. Before this, my inbox felt like a mix of important client conversations, random newsletters, and messages I meant to respond to but forgot about. Now, I can link emails directly to contacts and deals without leaving Gmail, which saves a surprising amount of time. One of the biggest benefits for me is visibility. Instead of digging through old threads to remember who said what, I can see the full communication history tied to a contact right inside my inbox. That context is incredibly helpful when you’re juggling multiple conversations with different people. It makes my replies more informed and professional because I’m not guessing or relying on memory. Overall, the Bigin Gmail add-on fits naturally into how I already work. Instead of forcing me to change my habits, it enhances them. For anyone who manages client relationships, partnerships, or leads through email, this tool is a simple but powerful upgrade that brings organization, clarity, and better follow-through to everyday communication. What really stands out to me is how this add-on reduces mental clutter. I don’t have to keep reminders in my head or maintain separate to-do lists just to track conversations. Everything is connected in one place, which lowers stress and helps me focus on actually building relationships instead of just managing information. Over time, that kind of efficiency adds up and makes a real difference in how confidently and consistently I handle professional communication.

Superb App to use ........I’ve been using Bigin to manage my clients and recurring services, and the Gmail extension is honestly one of the best parts of the experience. It lets me instantly see if a sender already exists in my CRM, create a contact with one click, and keep a clean email history without switching between apps. I use Bigin by Zoho CRM to manage sales, leads, and campaigns while keeping all customer information organized and easily accessible. The platform is highly customizable, allowing me to adjust pipelines and lead management strategies to suit my workflow. Its clean and intuitive interface works smoothly on both desktop and mobile, and the mobile app is especially helpful for accessing data, managing leads, and scheduling follow-ups while on the move. I value the reliable customer support, as assistance is always readily available when needed. Bigin also integrates seamlessly with tools like Shopify, Zapier, Google Workspace, and Outlook, which significantly simplifies day-to-day operations. The pricing is very reasonable considering the range of features offered. That said, there are some drawbacks, such as limits on records, pipelines, and automations, and a few missing features like a target meter. Overall, it’s an efficient and cost-effective CRM that makes sales and customer management straightforward.Bigin for Gmail is a smart and efficient CRM add-on that works directly inside your Gmail inbox, making it ideal for growing businesses like We Do FinServ that want better control over customer relationships without adding complexity. It helps teams manage contacts, leads, and deals in one place, eliminating the need to switch between multiple tools. With its clean, easy-to-use interface and pipeline-focused structure, Bigin makes tracking conversations, follow-ups, and deal progress effortless. The mobile-friendly access ensures that customer data is always available, whether the team is in the office or on the move.The app is genuinely easy to use, and navigating daily tasks feels effortless. Automation runs smoothly in the background, so I don’t have to double-check every step. Setting up workflows is quick and straightforward, even without technical expertise. I really wish it offered automation based on stage transitions—this is the one feature that feels missing. As processes scale, the lack of stage-level automation rules can slow things down a bit.The Bigin for Gmail add-on makes it extremely convenient to track and manage

I needed a simple CRM to structure ongoing communication with contacts and customers. The Bigin Gmail integration makes it super easy to add new contacts to my database, while the main application helps me keep track of conversations and people's communication preferences. I've so far been impressed by how seamless the integration has worked.

Smart, Flexible, and Budget-Friendly CRM I use Bigin by Zoho CRM to manage sales, leads, and campaigns while keeping all customer information organized and easily accessible. The platform is highly customizable, allowing me to adjust pipelines and lead management strategies to suit my workflow. Its clean and intuitive interface works smoothly on both desktop and mobile, and the mobile app is especially helpful for accessing data, managing leads, and scheduling follow-ups while on the move. I value the reliable customer support, as assistance is always readily available when needed. Bigin also integrates seamlessly with tools like Shopify, Zapier, Google Workspace, and Outlook, which significantly simplifies day-to-day operations. The pricing is very reasonable considering the range of features offered. That said, there are some drawbacks, such as limits on records, pipelines, and automations, and a few missing features like a target meter. Overall, it’s an efficient and cost-effective CRM that makes sales and customer management straightforward.