Simple, flexible CRM for taking care of customers.
Listing updated:November 23, 2021
757K+
Overview
Easy online CRM for G Suite.

Capsule is used by thousands of businesses and sales teams worldwide. Capsule extends G Suite to better manage leads, customers, partners and other contacts to grow your business. Work from Google Mail, Mobile or Desktop. 

EXTEND G SUITE:
* Easily store email conversations to a contact.
* Import Google contacts into Capsule.
* Single sign-in with your Google Account.
* Manage contacts for your business all in one place.
* Follow-up with tasks and share with your team.
* Collaborate on sales opportunities.
* Customize by adding fields and lists to fit your business.
* Automatically locate your contacts on social networks.
* Safe, secure and always backed up.
* Use with a new or existing Google G Suite account.
* Do more from your inbox with our Gmail add-on.

Capsule Integrates with other popular online software such as MailChimp for email marketing, Wufoo for getting leads straight into Capsule from a website, Xero and Freshbooks to see invoices for customers, and many more.

Sign-up for a 30-day no obligation trial. Then just $18/month per user.
Additional information
PricingNot available
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Capsule CRM will ask for the permissions shown below. Learn more
Capsule CRM will need access to your Google account
This will allow Capsule CRM to :
View your email messages and settings
See, edit, download, and permanently delete your contacts
See info about users on your domain
See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
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Cait Watson
July 24, 2023
Easy to link all conversations and see customer details at a glance without leaving the inbox.
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Ray Cochrane Beauty Aesthetics Academy
May 27, 2022
We have been using Capsule CRM for the last 5 years. I also used salesforce, pipeline, Zoho, and other CRM systems in our business. So far we are very happy with Capsule due to its easy to use interface, simple layout and very competitive pricing. I also appreciate the Capsule listening to our feedback and keep adding some very useful features (email template) and more integrations. The Capsule's Gmail plugin is a great feature. It seamlessly integrates two of my most powerful productivity tools( Gmail and capsule) and enables us more efficiently communicate sales leads and greatly improve our sales conversion.
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Kieran Sloyan
February 11, 2021
Excellent tool. We have been using Capsule for years now. It's straight forward to use, reasonably priced and offers all the major features we require on a day to day basis. The support team have always been helpful on the rare occasion we have needed help. Dump the spreadsheets and use capsule.
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Michelle Hughes
August 24, 2020
We've been using Capsule since 2013. It was easy to get started - they were happy to walk me through the process, which I needed. Having a quick and clear place to view customers concerns and communications as well as setting up future tasks has made our office 100% more efficient.
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ELIM BDU
March 22, 2021
It has been at least 3 years that we have used capsule to improve our business pipeline. With that, we could also improve and share processes in a more automated way so that all of the employees could track from project activities, synchronize calendars, assign tasks and keep a very updated track record from the newest to oldest information/data that we as an organization fed to capsule.
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Dr. Hermann J. Stern
January 4, 2021
We have been using Capsule now for more than seven years. Great product, great service. I like how it is integrated to Google Workspace and how I can customize everything easily in their interface.
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Christina Adams
December 10, 2020
I started using Capsule in 2010 after using ACT! for about 10 years. My needs are pretty simple - tracking projects, maintaining client notes over many years, and scheduling when to contact someone sometimes as much as a couple years out. I like that Capsule is very easy to use and gives me access to my files where ever I am.
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A User of Capsule CRM
April 23, 2017
Wow, where to begin? So many things to like about Capsule CRM, but with one huge limitation. It has a clear, uncluttered interface. It's feature-rich without being complicated. And it's very reasonably priced. In fact, if you don't have many contacts almost all the great features are free. For $12 you get more contacts and storage space and some premium integrations. You can't beat that. The Google integration is pretty good. Contacts ported over perfectly, even bringing along all my labels as tags! Impressive. The Gmail integration is adequate, if you don't mind the dropbox approach (I don't). So far, so good. Unfortunately, the Calendar integration blows. You can subscribe Capsule to Google Calendar by url, which means you can create appointments in Capsule and see them in Gcal, but not adjust them there. Now: the Capsule CRM Android app has NO calendar/appointment tab, meaning you can only access your appointments (but not adjust them, remember) through your Gcal app. This is useless to me. Finally, one little story which I find worrisome. I "trialed" 3 CRMs at the same time. While trying them out, I inquired as to their future plans. LessAnnoyingCRM was excited about their "full-featured two-way Google calendar integration" due out in May. OnePageCRM bragged about their on-board Gmail integration and marketing rollout. Both these features are potential game-changers. So what was Capsule crowing about? Their LOGO. I kid you not: "The new Capsule logo is unique, made up of switches and buttons to capture the essence of control over your business. Our new color scheme is vibrant and modern while feeling professional and trustworthy. With the logo in place, Focus completed our brand guidelines which define everything we need to know about our new brand, from typography choices through to voice and tone." So, while the other two CRMs were showcasing new productivity-enhancing features, Capsule was bragging about purchasing a new logo. Clueless.
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A User of Capsule CRM
March 31, 2010
We were checking all of them: Only Capsule had all included, from excellent contact management, customer support cases treatment, management of leads and sales pipeline, and Google Apps integration. And all works easily, stable and has just the right amount of customization capabilities. Great job, very happy customer.
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A User of Capsule CRM
December 3, 2012
We have been using Capsule for over a year now. Overall, it is a GREAT entry-level CRM, and the integration with Google Apps is perfect. The only issue we have run into is the filtering interface to generate lists of our clients based on time constraints. For example, we have no way to see a list of companies we have not contacted in more than 30 days. While their e-mail support is always timely, they will only accept feature requests through UserVoice, and in a full year we have not had any luck getting this essential feature added. The only other feature we see this missing is better duplication detection for organizations and users. To summarize, this is still our favorite entry-level CRM based on its clean Google Apps integration, but we have had frustrations with the filter system.
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