Google Chat™ has no group mention. DutyDesk gives your team one: mention @DutyDesk in a space and the request goes straight to whoever is on duty right now. It runs your on-call rotation, posts the shift handoff, and turns every request into a card the person on call can claim, reassign or resolve.

Built for IT support, help desk and service desk teams, operations and facilities, customer support, MSPs, labs and any team that shares a duty roster in Google Chat™.

🔔 ONE MENTION REACHES THE PERSON ON CALL
• Write "@DutyDesk the VPN is down" in the space your team already uses.
• DutyDesk replies in the thread and notifies the person on duty.
• No more asking "who is on call this week?" or checking a spreadsheet.

✅ TRIAGE EVERY REQUEST
• Each request gets a card with its owner and status: Open, Claimed, Resolved.
• Claim it, reassign it to a teammate, or resolve it in one click.
• /dd_requests lists the open requests and the ones resolved during the shift, like a light ticket queue inside Chat.
• Requests still open at the end of a shift are handed over to the next person, so no incident or ticket is lost between shifts.

🔄 ON-CALL ROTATIONS THAT RUN THEMSELVES
• Daily, weekly or every two weeks, at the time you choose, in your team's timezone (daylight saving time included).
• DutyDesk posts the handoff in the space and notifies who is on duty next.
• A fair, automatic on-call schedule: duty goes down the list in order.

📅 SKIP AND SWAP
• /dd_duty shows, privately, who is on call now and the next shifts in local time.
• Out of office next week? Skip your next turn once.
• Swap a shift with a teammate: the space is told and both people are notified.

🚀 SET UP IN TWO MINUTES
1. Add DutyDesk to a Google Chat™ space.
2. Run /dd_setup: pick the people, the day and the time of the handoff.
3. Mention @DutyDesk with a request. That's it.
Administrators can install DutyDesk for their whole Google Workspace™ domain.

💳 PRICING
21-day free trial in each space, no credit card. Then one flat price per space, not per user: Small for up to 5 people in the rotation, Team for up to 20, monthly or yearly.

🔒 PRIVACY
DutyDesk only sees the messages that mention it, its commands and its buttons. It never asks for access to your Gmail™ or other Google™ account data, and never acts as you. Your data is never sold.

Google Chat™, Google Workspace™, Gmail™ and Google™ are trademarks of Google LLC. DutyDesk is not affiliated with or endorsed by Google.