Eplex: Culturally-Intelligent AI for International School Admissions

Eplex helps admissions officers at international schools communicate effectively with families from diverse cultural backgrounds. Working directly inside Gmail, Eplex reads incoming enquiries and generates responses calibrated to the family's cultural context — so every interaction feels personal, appropriate, and on-brand.

Six Powerful Features

DRAFT — Generate culturally-appropriate email replies in seconds. Eplex analyses the enquiry, identifies the family's cultural context (Thai, Chinese, Japanese, Korean, International, or Agent), and produces a draft that respects cultural expectations while maintaining your school's voice.

COACH — Get instant feedback on your draft's cultural appropriateness before you send. Eplex identifies potential missteps and suggests targeted improvements.

CALL — Prepare structured talking points for phone conversations with prospective families, adapted to their cultural communication preferences — so every call starts with confidence.

MESSAGE — Convert email drafts to WhatsApp or LINE message format, maintaining the right tone for informal channels where many families prefer to communicate.

TOUR — Generate comprehensive campus tour preparation briefs as Google Docs, covering family background, cultural considerations, and key talking points for the visit.

TRANSLATE — Convert your English drafts to the family's preferred language while preserving cultural nuance — not just words, but intent.

Cultural Profiles

Eplex is built around six communication profiles developed for international school admissions:

- Thai — Warm professionalism respecting kreng jai
- Chinese — Evidence-focused, outcomes-oriented
- Japanese — Formal, precise, soft language
- Korean — Structured, data-rich
- International — Neutral professional English
- Agent — B2B partnership tone for education agents

Built for Admissions Teams

- Tracks 7 admission stages from New Lead through to Enrolment
- School-scoped data isolation — each school's data is completely separated
- Role-based access: Super Admin, Admin, and Officer levels
- 30-day automatic data retention policy
- All AI-generated drafts require human review before sending

How It Works

1. Open an enquiry email in Gmail
2. Eplex appears in the sidebar — no tab switching, no copy-pasting
3. Select the cultural profile and admission stage
4. Choose your feature: Draft, Coach, Call, Message, Tour, or Translate
5. Review, edit, and send

Security & Privacy

- Runs on Google Cloud Platform (Vertex AI)
- No user data is used for AI model training
- Firebase Authentication with role-based custom claims
- Human review required before any communication is sent

Subscription Required

Eplex is a B2B SaaS product for international schools. Your school must have an active Eplex subscription to use this add-on. Contact your school's IT administrator or visit eplex.ai for subscription and onboarding information.

Support: support@eplex.ai