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Freshdesk is a cloud-based customer support software in the SaaS market.
Works with:
1,838,675
Overview
Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)

With over 100,000 customers, Freshdesk helps business always stay on top of customer requests and also combines with all Google GSuite Apps. 

- Brings in contact information from Google Contacts into your Freshdesk tickets
- View complete ticket history from Freshdesk on Gmail
- Get in-depth analysis of customers from Google Analytics inside Freshdesk
- Start hangouts with customers from within Freshdesk tickets

and lots more. 

Honda, Sony, Toshiba, Bridgestone and more rely on Freshdesk for their customer support needs. 

- Categorize and prioritise issues and set business automations
- Enable self-service through knowledge base and forums
- Integrated gamification to improve agent productivity
- Easy and smooth interface that you can learn in no time
- Integrate with a host of other apps on the Freshdesk App gallery

You can even build your own apps to improve Freshdesk functionality. Sign up today!

Note: Only users with administrator access in both Freshdesk and Google account can install this app.
Additional information
PricingNot available
Privacy policyNot available
Terms of service
Freshdesk will ask for the permissions shown below. Learn more
Freshdesk will need access to your Google account
This will allow Freshdesk to :
See, edit, share, and permanently delete all the calendars you can access using Google Calendar
See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
Reviews
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Roman Aguilar
May 13, 2016
Freshdesk did an update to the app and now it takes multiple clicks just to sign on to the helpdesk. Before when if I was already signed into my email I could just launch freshdesk without me asking which account to use, and then another page telling me my administrator has approved the page. This is three more clicks added making our users very upset with the changes. We will probably dump this product soon if freshdesk can not revert back prior to the change.
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Guy Hoogewerf
June 26, 2014
Have used for almost a year now - great product
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A User of Freshdesk
June 26, 2014
Well structured and easy to use. Good for small and large teams.
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Izzat Nurali
June 27, 2014
Greate solution
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Clifford Sinclair
June 28, 2014
We could not do with out it!
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A User of Freshdesk
June 11, 2020
Thank you
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Barbara Msoo Agbatar
September 9, 2020
Great app.
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royalchemical pvt
July 27, 2020
Royal chemical service provide the all types Waterproofing services .all areas of Karachi
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TorQA USER
November 4, 2020
Your review, profile name and photo will appear publicly in Googleโ€™s services. Your review must comply with the Google Workspace Marketplace Comment Guidelines and Review Policies. Learn More
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Programming Flaw
July 21, 2020
Awsome, Very useful and convenient. We will put it to use for sure.
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