Freshdesk is a cloud-based customer support software in the SaaS market.
Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)
With over 100,000 customers, Freshdesk helps business always stay on top of customer requests and also combines with all Google GSuite Apps.
- Brings in contact information from Google Contacts into your Freshdesk tickets
- View complete ticket history from Freshdesk on Gmail
- Get in-depth analysis of customers from Google Analytics inside Freshdesk
- Start hangouts with customers from within Freshdesk tickets
and lots more.
Honda, Sony, Toshiba, Bridgestone and more rely on Freshdesk for their customer support needs.
- Categorize and prioritise issues and set business automations
- Enable self-service through knowledge base and forums
- Integrated gamification to improve agent productivity
- Easy and smooth interface that you can learn in no time
- Integrate with a host of other apps on the Freshdesk App gallery
You can even build your own apps to improve Freshdesk functionality. Sign up today!
Note: Only users with administrator access in both Freshdesk and Google account can install this app.