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hiverhq.com
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Overview
Hiver is a Gmail-centric customer service solution that helps teams collaborate on shared inboxes like services@, orders@, support@
Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. 

It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people.

Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.

Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:

KEY FEATURES 

Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.

Email Tags - Email tags for shared inboxes help you organize your emails by categories.

Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.

Email Templates - Save canned responses as templates. Share them with your team.

SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries.

Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them. 

Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails.

TOP REASONS WHY YOU'LL LOVE HIVER: 

Deliver brilliant customer service right from Gmail. Get started in minutes
Most secure customer service solution. Hiver does not store your emails.
No tickets, no weirdly formatted emails. Have real human-to-human conversations.
Reviews
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James McNeil
April 23, 2020
Hiver is what Gmail groups always should have been they’ve done a great job.
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A User of Gmail-based customer service solution for teams | Hiver
June 8, 2018
After a few teething troubles we have found Hiver to be an invaluable tool to our small team. With support email coming in to one shared group mailbox, assigning mails to individual team members has really helped us keep on top of everything. Can't believe this kind of functionality isn't built in!
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A User of Gmail-based customer service solution for teams | Hiver
May 14, 2018
WARNING: We were longtime users of this application (several years). The application works well. Without warning, Hiver told us our monthly rate would more than double. We did not add any users or functionality, and we had the same monthly rate for years. We contacted Hiver, very confused as to why they would refuse to offer service any longer without a massive price increase. They didn't offer any explanation, didn't offer any color on how many random price increase would occur in the future, and frankly, were pretty rude in their responses to us. We were surprised that they would treat a loyal customer this way, but more importantly, I wouldn't have come to rely on the service if I knew there would be unannounced large price increases (again, with no changes on our end to user count or functionality).
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Bruno Trigo
August 11, 2014
Great, easy and very useful app with the best and fastest customer service received for my company since starting it two and a half years ago!!
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Pieter Carette
September 20, 2013
It's a usefull service when collaborating with others. Fast customer support too, even for me as a free user. Keep up the good job.
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Anthony Marzi
September 9, 2013
This app takes collaborations and the inbox into the space it needs to be. We can share files with a few clicks, why not tags? It is much cleaner than forwards and has reduced our email quantity by over 50%. Bravo.
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Hans Nieuwenhuis
September 9, 2013
use it to delegate tasks to co-workers
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A User of Gmail-based customer service solution for teams | Hiver
August 20, 2013
We are a small company with lean IT infrastructure. GrexIt shared folders is a great way to have instant access on shared resources such as emails. We set it up in 10 minutes and it's working with our Outlook 2010 clients as well.
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Dennis O'Neil
August 14, 2013
We use Grexit for accounting and expense tracking. We have several members of our team that manage purchases and forwarding email receipts was never quite effective. We now use shared labels with Grexit to help our entire team, including the accounting department, manage all of our expenses without flooding each other's inbox with forwarded emails. I see new uses for Grexit each day. It works exactly as described and was simple to setup. Highly recommended.
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Ole Stougaard
May 17, 2013
A great tool to share emails and work together as a team
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