App Icon
Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail.
262,735
Overview
Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. 

This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.


Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.

Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:

KEY FEATURES 

Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.

Email Tags - Email tags for shared inboxes help you organize your emails by categories.

Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.

Email Templates - Save canned responses as templates. Share them with your team.

SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries.

Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them. 

Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails.

TOP REASONS WHY YOU'LL LOVE HIVER: 

Deliver brilliant customer service right from Gmail. Get started in minutes
Most secure customer service solution. Hiver does not store your emails.
No tickets, no weirdly formatted emails. Have real human-to-human conversations.
Additional information
Privacy policy
Terms of service
Gmail-based helpdesk for teams | Hiver will ask for the permissions shown below. Learn more
Gmail-based helpdesk for teams | Hiver will need access to your Google account
This will allow Gmail-based helpdesk for teams | Hiver to :
Read, compose, send, and permanently delete all your email from Gmail
See, edit, create, or change your email settings and filters in Gmail
View groups on your domain
See info about users on your domain
See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
Reviews
Language:
Sort by:
Profile Picture
Massimo Boccadelli
May 21, 2012
Once existed the paper, there were folders containing contracts with tens or hundreds of sheets. Grexit exists today. Just fantastic. We use it by assigning to each email sent or received our contract internal number. The email with tag or fetch rule become visible to our entire organization or limited according to our rules that we set. In real time we can acces to all records of contracts now or in 1 month or in one 1 year or more. Also noteworthy is the professionalism of the team Grexit, fast answers, solving problems, in short, the height of their product.
Is this review helpful?
Yes
No
Profile Picture
Dennis O'Neil
August 14, 2013
We use Grexit for accounting and expense tracking. We have several members of our team that manage purchases and forwarding email receipts was never quite effective. We now use shared labels with Grexit to help our entire team, including the accounting department, manage all of our expenses without flooding each other's inbox with forwarded emails. I see new uses for Grexit each day. It works exactly as described and was simple to setup. Highly recommended.
Is this review helpful?
Yes
No
Profile Picture
George Loreto
August 9, 2012
Oh jezz finding a solution for our customer service and sales follow up is finally over now that we found this simple and effective way to share email correspondence between multiple accounts. Another great thing is the support came right from the developer himself and they made it better from my suggestions. Great simple tool!
Is this review helpful?
Yes
No
Profile Picture
Salvador Martínez Marcos
February 1, 2013
This tool has solved our problems of email sharing among the team members of the company. Highly advisable if you are working in a multi-project environment. Right now we are sharing over 300 labels, more than 3000 emails and over 7 Gb. We had little sincronization problems when we began sharing that large amount of information but it was solved in few hours with a perfect technical explanation of what had happened. I think is a must have app !!!
Is this review helpful?
Yes
No
Profile Picture
Tim Jasper
November 7, 2012
The critical feature that google forgot to include in gmail, is here in Grexit! This plugin has simply revolutionised the way our teams communicate. For project teams, support teams, marketing teams...Grexit is a must. If you need your team to be on the same page, Grexit is a no brainer. I was so fed up of our lawyer, accountant, suppliers and employees etc carbon copying the same email to multiple team members... No one knew who was dealing with what. With Grexit this issue has been solved. Now we use filters to direct email to particular gmail labels and the labels are then shared with the appropriate team members. The team at Grexit has also been great. Extremely efficient service and very open to customer feedback and suggestions. Look forward to more great work from Niraj, Nitesh and the team at Grexit.
Is this review helpful?
Yes
No
Profile Picture
Jane Byrne
February 7, 2012
We are a two person business working in separate locations but with the same clients. We needed a way to easily see and reference communications we individually have with the clients, so that we can coordinate the work we are doing and make sure we know the status of issues when one of us is not available. Grexit provides an easy way for us to share and view all our email communications with clients. The labels allow us to designate which client the email pertains to, and to easily find all emails simply by clicking on the client's name in Grexit. This app will be even better once it allows labels to be attached to emails when you compose them, without having to go into sent files to attach the labels, a fix which apparently is in the works. Great customer service response as well.
Is this review helpful?
Yes
No
Profile Picture
Nitin Purswani
April 11, 2012
We have found Grexit very useful to share all the external email conversations within the team conveniently. It is blissfully simple to use & has solved a big problem for us of sharing the emails in the best way with existing & new team members.
Is this review helpful?
Yes
No
Profile Picture
Nandini Hirianniah
February 18, 2012
We are a seed accelerator working with early stage startups in India. We use a mailing list (want to keep it simple) over google apps as an internal communication channel to exchange information among portfolio founders. For a long time many vital information threads and knowledge exchange were buried and we as a group were replicating the same thread, over! After we got the Grexit plugin - information about a topic that was already discussed is just a search away. The ease of organizing information based on tag and users is also a bonus. We're a way more productive group now. New entrants into the group, simply look for answers in the Grexit knowledge base and start a thread only if they don't find it there. I'd recommend Grexit to groups who deal with a lot of knowledge exchange over email! It gives more power to your e-mail.
Is this review helpful?
Yes
No
Profile Picture
Chris Johnson
July 12, 2012
I highly, emphatically, recommend Grexit for organizations who: 1. Use their inbox as the origin point and organizational home of most company tasks. 2. Need to formalize a CRM type of system but need something highly flexible yet clean and simple. Sharing Labels is one of the missing features in google apps (kinda like sharing Tasks is a glaringly omitted feature) and Grexit brings it into your toolbox. The repository is also excellent for power users or those needing a simple wiki for projects. This is the jam for those of us who don't need CRM or simply don't want yet another cloud app in our systems. Oh, and customer/tech support- top notch. Implement this bright little app with confidence. Thanks Grexit! -Chris Zoo CIty Apparel in Missoula, MT
Is this review helpful?
Yes
No
Profile Picture
Giorgos Solomonides
April 13, 2012
We use it to organize emails that need to be shared and archived at the same time. One or two persons send email to Grexit to be stored and viewed by colleagues. It saves time as there is no need for each individual to file emails. We believe the system needs to be improved though to make filing to folders easier. We have too many projects and e-mails and thus too many folders so it is difficult to find the right folder when we are trying to file an email. There is no need to view immediately all folders whilst trying to file an email. You should see only the main folders and after you click on a folder the subfolders must open and so on. Also when you press Grexit button the drop down menu should have a bigger screen and again subfolders should only open after you chose to open them. Finally when you work in Grexit and you click on a subfolder and then need to go back to another subfolder you need to start looking from the beginning because all subfolders are closed again. These little improvements will make the system more flexible and easy to use thus more useful. If these improvements cannot be made we will have to abandon the system as we will not be able to cope with the vast number of folders and subfolders we view at the same time when we are trying to locate the right folder to file an email
Is this review helpful?
Yes
No
1-10 of 57
Search
Clear search
Close search
Google apps
Main menu