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Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail.
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Listing updated:February 3, 2023
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Overview
Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. 

This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.


Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.

Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:

KEY FEATURES 

Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.

Email Tags - Email tags for shared inboxes help you organize your emails by categories.

Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.

Email Templates - Save canned responses as templates. Share them with your team.

SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries.

Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them. 

Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails.

TOP REASONS WHY YOU'LL LOVE HIVER: 

Deliver brilliant customer service right from Gmail. Get started in minutes
Most secure customer service solution. Hiver does not store your emails.
No tickets, no weirdly formatted emails. Have real human-to-human conversations.
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Gmail-based helpdesk for teams | Hiver will ask for the permissions shown below. Learn more
Gmail-based helpdesk for teams | Hiver will need access to your Google account
This will allow Gmail-based helpdesk for teams | Hiver to :
Read, compose, send, and permanently delete all your email from Gmail
See, edit, create, or change your email settings and filters in Gmail
View groups on your domain
See info about users on your domain
See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
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Alhaji Mohama (SIKA JA KOFI)
February 14, 2022
IN the name
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A User of Gmail-based helpdesk for teams | Hiver
April 23, 2020
Hiver is what Gmail groups always should have been they’ve done a great job.
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A User of Gmail-based helpdesk for teams | Hiver
May 14, 2018
WARNING: We were longtime users of this application (several years). The application works well. Without warning, Hiver told us our monthly rate would more than double. We did not add any users or functionality, and we had the same monthly rate for years. We contacted Hiver, very confused as to why they would refuse to offer service any longer without a massive price increase. They didn't offer any explanation, didn't offer any color on how many random price increase would occur in the future, and frankly, were pretty rude in their responses to us. We were surprised that they would treat a loyal customer this way, but more importantly, I wouldn't have come to rely on the service if I knew there would be unannounced large price increases (again, with no changes on our end to user count or functionality).
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A User of Gmail-based helpdesk for teams | Hiver
May 21, 2012
Once existed the paper, there were folders containing contracts with tens or hundreds of sheets. Grexit exists today. Just fantastic. We use it by assigning to each email sent or received our contract internal number. The email with tag or fetch rule become visible to our entire organization or limited according to our rules that we set. In real time we can acces to all records of contracts now or in 1 month or in one 1 year or more. Also noteworthy is the professionalism of the team Grexit, fast answers, solving problems, in short, the height of their product.
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A User of Gmail-based helpdesk for teams | Hiver
August 14, 2013
We use Grexit for accounting and expense tracking. We have several members of our team that manage purchases and forwarding email receipts was never quite effective. We now use shared labels with Grexit to help our entire team, including the accounting department, manage all of our expenses without flooding each other's inbox with forwarded emails. I see new uses for Grexit each day. It works exactly as described and was simple to setup. Highly recommended.
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A User of Gmail-based helpdesk for teams | Hiver
August 9, 2012
Oh jezz finding a solution for our customer service and sales follow up is finally over now that we found this simple and effective way to share email correspondence between multiple accounts. Another great thing is the support came right from the developer himself and they made it better from my suggestions. Great simple tool!
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A User of Gmail-based helpdesk for teams | Hiver
February 1, 2013
This tool has solved our problems of email sharing among the team members of the company. Highly advisable if you are working in a multi-project environment. Right now we are sharing over 300 labels, more than 3000 emails and over 7 Gb. We had little sincronization problems when we began sharing that large amount of information but it was solved in few hours with a perfect technical explanation of what had happened. I think is a must have app !!!
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A User of Gmail-based helpdesk for teams | Hiver
September 26, 2012
When we switched from Outlook to G-mail we were at a loss at to how we were going to manage a shared archive - in Outlook we used shared folders and G-mail did not have that as an option. GrexIt gave us the solution allowing us to create a shared archive within their system and share emails between team members. I found nothing else on the market that offered this service so was very happy to find that GrexIt made this possible. Also to note, the founder/s are exceptionally helpful when learning how to use GrexIt and getting us up and running, which is one of the other reasons I am so impressed by it.
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A User of Gmail-based helpdesk for teams | Hiver
November 7, 2012
The critical feature that google forgot to include in gmail, is here in Grexit! This plugin has simply revolutionised the way our teams communicate. For project teams, support teams, marketing teams...Grexit is a must. If you need your team to be on the same page, Grexit is a no brainer. I was so fed up of our lawyer, accountant, suppliers and employees etc carbon copying the same email to multiple team members... No one knew who was dealing with what. With Grexit this issue has been solved. Now we use filters to direct email to particular gmail labels and the labels are then shared with the appropriate team members. The team at Grexit has also been great. Extremely efficient service and very open to customer feedback and suggestions. Look forward to more great work from Niraj, Nitesh and the team at Grexit.
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A User of Gmail-based helpdesk for teams | Hiver
July 12, 2012
I highly, emphatically, recommend Grexit for organizations who: 1. Use their inbox as the origin point and organizational home of most company tasks. 2. Need to formalize a CRM type of system but need something highly flexible yet clean and simple. Sharing Labels is one of the missing features in google apps (kinda like sharing Tasks is a glaringly omitted feature) and Grexit brings it into your toolbox. The repository is also excellent for power users or those needing a simple wiki for projects. This is the jam for those of us who don't need CRM or simply don't want yet another cloud app in our systems. Oh, and customer/tech support- top notch. Implement this bright little app with confidence. Thanks Grexit! -Chris Zoo CIty Apparel in Missoula, MT
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