The new HubSpot and Google Chat™ integration enhances communication, productivity, and efficiency for teams. Keep stakeholders informed through real-time notifications about key customer interactions, improve response times by replying directly to customer messages, and foster cross collaborative ticket resolution - all without leaving your favorite collaboration tool.

1. Notifications

Receive Notifications: Stay connected to activities in your HubSpot CRM by receiving notifications for reminders, mentions, form submissions, and more

Send Google Chat™ Notifications through Workflows:* Set up a workflow to send notifications to a specific Google Chat™ Space or user


2. Connect HubSpot Inbox with Google Chat™

Google Chat™ seamlessly integrates with HubSpot conversations:

• Get notified in a designated Google Chat™ Space about incoming Inbox messages across any Inbox channel type like team email, live chat, or form submissions
• Respond to incoming messages in Google Chat™


3. Connect HubSpot Help Desk with Google Chat™

Service teams can connect their HubSpot help desk to Google Chat™ to drive collaborative ticket resolution. Teams can:

• Configure the types of tickets sent to a Google Chat™ space
• Send relevant new tickets to selected Google Chat™ spaces
• Sync threaded replies from Google Chat™ with ticket comments in HubSpot, including at-mentions
• Enable quick actions from the ticket in Google Chat™, like updating ticket properties