InboxCrew gives teams that share an email address a simple shared inbox inside Gmail™. When a message arrives at a team address such as support@ or sales@, a teammate clicks Track this message in the InboxCrew sidebar, and the whole team sees one record for that conversation: who owns it, whether it is Open, Waiting or Done, and the internal notes left on it.

Each teammate keeps working in their own mailbox. InboxCrew recognizes copies of the same email by its Message-ID, so the team shares one record whichever teammate's copy was tracked. There is no new inbox to check and no mail to forward.

Before You Install
• InboxCrew requires a Google Workspace™ account. Personal Gmail™ accounts cannot create or join a team workspace.
• Each teammate must receive the team address's email in their own mailbox, for example as a member of a Google Groups™ group that delivers to its members.
• The first person from your organization to choose Create team workspace becomes its admin and approves everyone who asks to join. This InboxCrew role gives no administrator rights in your Google Workspace™ organization.
• InboxCrew works in Gmail™ on the web. Mobile apps are not supported in this edition.
• Your organization's administrator may need to allow the add-on before you can install it.
• InboxCrew is free to install and has a Free plan. Each new team workspace starts with a 14-day Pro trial, with no card required, and then continues on Free unless an admin subscribes to Pro. The plans are described in Pricing below.

What Your Team Gets
• One record per email conversation, shared by everyone on the team.
• A clear owner: claim a conversation yourself or assign emails to teammates.
• A status for every conversation: Open, Waiting or Done.
• Internal notes that only your team can see, plus an activity history.
• My queue in the Gmail™ sidebar, showing what is assigned to you and not yet Done.
• A team workspace in your browser with the team queue, filters, CSV export and admin settings.

Track Emails Sent To Your Team
• Open a message sent to your team address and click Track this message in the InboxCrew sidebar.
• InboxCrew reads only that message's headers (Message-ID, Subject, From, To, Cc, Date, References and In-Reply-To). It creates the conversation record, or opens the existing one if a teammate already tracked the same email.
• Track a reply in the same email thread and it joins the existing conversation, which reopens if it was Waiting or Done.
• If the message is not addressed to one of your team addresses, an admin can add one of its recipients as a shared inbox in one click. Members are told which admin to ask.
• Nothing is tracked automatically. A conversation is added only when someone clicks Track this message.

Claim And Assign Conversations
• Claim an unassigned conversation to make it yours, or assign it to a teammate from the card.
• The owner or an admin can hand a conversation over, release it or change its status.
• The card shows who claimed the conversation and when.
• If a teammate changed the conversation after your card loaded, InboxCrew blocks the change and asks you to refresh, so updates are not overwritten.

Internal Notes For Your Team
• Add plain-text notes to a tracked conversation, such as what was promised or when to follow up. Each conversation holds up to 200 notes of up to 3,000 characters.
• Notes are visible only to approved members of your team workspace. They are never emailed and never shown to the sender.
• Each conversation keeps an activity history of claims, assignments, status changes and notes, up to the newest 500 entries.

My Queue In Gmail™
• Open InboxCrew without a message selected to see My queue (the conversations assigned to you that are not Done) and the unassigned conversations waiting for an owner.
• Open a conversation from My queue to update it, or open the message in your own mailbox.
• Admins can also approve or decline join requests here.
• The home card also shows your plan, such as the days left in the Pro trial or this month's new conversations on Free.

Team Workspace In Your Browser
• Select Open team workspace on the InboxCrew home card to open the team queue in a browser tab. The link works once and expires after 5 minutes, and no separate password is needed. Before it signs you in, the browser tab shows which account the link belongs to.
• The queue lists every open conversation and those marked Done in the last 90 days, up to the 500 most recently updated.
• Switch between the team inbox, My queue and unassigned conversations, filter by status and search by subject, sender or address.
• Open a conversation to claim, assign, change its status, add notes and read its activity history.
• Export every conversation record as a CSV file, including older Done ones. Values that a spreadsheet could run as formulas are neutralized.
• Preview a daily digest of your open assignments and save it as a text file. It is never emailed.
• See your workspace's plan. Admins subscribe to Pro and open Manage billing here.
• Sessions last up to 7 days. Sign out at any time.

Admin Controls
• Approve or decline join requests in Gmail™ or in the team workspace.
• Make teammates admins, or remove members. Removing a member releases their open assignments. The last admin cannot be removed or demoted.
• Add team addresses in Gmail™ or the team workspace, and remove them in the team workspace. Conversations from a removed address are hidden until it is added again.
• Rename the workspace, delete a single conversation record, or delete the whole workspace and all its records after typing your domain to confirm.
• Subscribe to Pro, switch between monthly and annual billing, update payment details or cancel. Only admins can manage billing.
• On any plan, a workspace holds up to 200 members and 20,000 conversation records.

Privacy And Permissions
• Permissions: run as a Gmail™ add-on (this grants no data access), read the open message when you click Track this message, and see your email address so InboxCrew can identify you and your organization.
• InboxCrew never reads message bodies or attachments, never lists or searches your mailbox, and never sends, labels, moves or deletes email. It does not store access tokens.
• Stored data and its backups are encrypted and kept on servers in Belgium (EU). Only approved members of your team workspace can see it.
• Data is not sold, used for advertising or used to train AI models.
• Pro payments are processed by Stripe. Card details are entered only on Stripe's pages and never reach InboxCrew, and conversation records and notes are never sent to Stripe.
• Conversation records are kept until an admin deletes them or the workspace. Workspaces with no member activity for 12 months are deleted, except those whose Pro subscription is still open (active, or overdue with unpaid invoices) and not set to cancel. Full details are in the privacy policy linked on this listing.

Who It's For
• Customer support teams answering a support inbox such as support@, who want one owner for each email.
• Sales and front-office teams handling info@, hello@ or sales@ inquiries.
• Operations, finance and office teams sharing an address for orders, invoices or bookings.
• Small IT teams with an it@ group address.
• Teams that want a lightweight team inbox in Gmail™ rather than a separate help desk tool.

Setup
1. Install InboxCrew. A Google Workspace™ administrator can also install it for the whole organization.
2. Make sure each teammate receives the team address's email, for example through a Google Groups™ group.
3. Open Gmail™ on the web and open InboxCrew from the side panel. Choose Create team workspace, or Ask to join if a colleague already created it.
4. As admin, add your team address on the InboxCrew home card or in the team workspace settings, or click Track this message on a message sent to it and add the address from its recipients.
5. Teammates open a message sent to the team address and click Track this message. Then claim, assign, update the status and add notes.
6. Before the 14-day Pro trial ends, an admin can subscribe to Pro in the team workspace, or the workspace continues on Free.

Pricing
InboxCrew has a Free plan and a paid Pro plan. Free costs $0 for the whole team and includes 1 shared inbox and 25 new conversations per calendar month per workspace. Pro costs $5 per member per month or $48 per member per year, charged in US dollars for every member of the workspace with a minimum of 2 members ($10 a month or $96 a year), and includes up to 50 shared inboxes and up to 20,000 conversation records. Every new team workspace gets one 14-day Pro trial with no card required, then continues on Free unless an admin subscribes. Pro renews automatically each month or year until an admin cancels, and a cancellation takes effect at the end of the paid period. Prices include applicable tax, and Stripe Checkout adds no extra tax.
• Total price: Pro is charged for each member of your team workspace, with a minimum of 2. For example, 3 members cost $15 a month or $144 a year. On any plan, a workspace holds up to 200 members.
• The number of billed members follows your team automatically: approving a member adds one, and removing a member or leaving removes one. The difference is prorated on the next invoice. This continues while a cancellation is scheduled, and Stripe collects the difference at the end of the period.
• A new conversation record counts toward the 25 when it is created while the workspace is on Free; conversations created during the Pro trial or on Pro do not count. Copies of an email a teammate already tracked and replies tracked into an existing conversation do not count either. Deleting a record, or deleting the workspace and creating it again, does not give the count back. The count restarts on the first day of each calendar month (UTC).
• The trial starts when your team workspace is created, and each organization domain gets one trial. Subscribing during the trial ends it, and the first period is charged that day.
• When the trial or a subscription ends, the workspace continues on Free. Nothing is locked or deleted: records stay visible and editable, and the CSV export keeps working. If the workspace has more than one team address, tracking pauses until an admin removes the extra addresses or Pro resumes.
• Only workspace admins subscribe and manage billing, in the team workspace. Innova Apps bills Pro through Stripe, monthly or annually in advance, and checkout accepts cards only. Manage billing opens Stripe's billing portal to update the payment method or billing details, view invoices, switch between monthly and annual billing or cancel.
• Cancel at any time with Manage billing or by email to support@innovaapps.ai. Pro continues to the end of the period you paid for, then the workspace continues on Free.
• New subscriptions can be refunded on request within 7 days. If you subscribe as a consumer in the United Kingdom or the European Union, you can also cancel within 14 days of subscribing under your statutory cooling-off right. Details are in the terms.
• If a renewal payment fails, Pro continues for 14 days from the first failed payment. After that the workspace is on Free, and the subscription can stay open with unpaid invoices until an admin pays them in Manage billing, which restores Pro, or cancels it there. While it is open, the workspace cannot be deleted.
• Contact support@innovaapps.ai with tax or invoice questions before subscribing.
• Price changes are announced by email to the billing contact at least 30 days in advance and apply from the next renewal after that.
• Google Workspace™ is a separate subscription and is not billed by Innova Apps.

Not Included In This Edition
Sending or replying to email, labels, read or unread changes, badges or counts in the message list, a browser extension, automatic mailbox scanning, delegated mailbox access, scheduled digest emails and mobile apps. Everything InboxCrew stores is entered by your team or read from the headers of a message someone chose to track.

Support And Publisher
InboxCrew is developed by Innova Apps, Tove Maës vej 1, 1 TH, 2500 Valby, Denmark (CVR 45291154).
Support: support@innovaapps.ai
Website: https://inboxcrew.innovaapps.ai/
Help: https://inboxcrew.innovaapps.ai/support
Privacy: https://inboxcrew.innovaapps.ai/privacy
Terms: https://inboxcrew.innovaapps.ai/terms

Gmail™, Google Workspace™ and Google Groups™ are trademarks of Google LLC. InboxCrew is not made, endorsed or sponsored by Google.