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Jitbit Helpdesk is an IT ticketing system for email, live chat and other support channels. Jitbit can be tightly integrated with Google services such as Google Drive (attaching files from your drive), Google Map (location suggestions) Google login and other nice additions.
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Overview
Jitbit Helpdesk is a ticketing system for customer support teams.

It imports messages from your email (or live chat, or other support channels) as "tickets" in a central help desk database.

The app comes with a knowledge base/faq module, file attachments, taggin and categorizing, AI-suggestion module, multi-agent assignment, a powerful automation/workflow module ("if this do that"). And many other features, including Android and iOS apps.

Jitbit integrates with Google Drive, allowoing you to attach your team's Google Docs, Google Spreadsheets, Slides, synced files etc. - to your tickets with literally one click. It also uses Google Maps for "location" fields, and other handy stuff.

This is the SaaS version of the app, but our "self-hoisted" version also integrates with Google services perfectly.
Additional information
PricingNot available
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Jitbit Helpdesk will ask for the permissions shown below. Learn more
Jitbit Helpdesk will need access to your Google account
This will allow Jitbit Helpdesk to :
See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
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Samson Assefa
December 7, 2020
Samson Assefa Gebrehiwot
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