AI Inbox Workflows for Gmail™ — Powered by GPT 6

Turn incoming email into organised work.

Kerna uses GPT 6 to help you handle the work that arrives in Gmail: customer requests, supplier updates, orders, invoices and documents that need attention. Organise incoming messages, understand conversations and attachments, extract useful information and prepare replies inside the inbox you already use.

An order arrives with an attachment. A customer changes a delivery date. A supplier needs an answer. Kerna helps you move from reading the message to handling the work.

ORGANISE THE WORK IN YOUR INBOX

Run inbox triage to group messages by what they need from you.

Start with categories relevant to your industry, then rename, remove or create your own. Organise your inbox around customer enquiries, supplier follow-ups, quotations, invoices or documents to review.

See which messages need attention and choose what to handle first.

TURN ATTACHMENTS INTO USABLE INFORMATION

Extract structured information from attached documents without retyping every detail.

Choose a document preset or specify the fields you need, such as an order reference, supplier, quantity, delivery date or invoice total. Review the extracted information and export it to Google Sheets™ or Google Docs™.

Gmail processes one attachment at a time. Each export creates a new file.

Kerna includes 100 document presets across 20 industries. Adapt the suggested fields to your work or define your own.

TURN EMAIL DETAILS INTO NEXT ACTIONS

Find dates, tasks and contact details in a message, then review them before adding them to Google Calendar™, Google Tasks™ or Google Contacts™.

A meeting request can become a calendar event. A follow-up can become a task. Contact details can become a saved contact.

You decide what to save.

UNDERSTAND THE CONVERSATION AND PREPARE YOUR RESPONSE

• Summarise long emails and threads to identify changes, decisions and outstanding actions.
• Prepare replies using the conversation as context.
• Adjust the tone, length and intent of a draft.
• Improve text you have already written.
• Compose new emails using guided prompts for recurring situations.
• Translate emails and drafts across 45 languages.

Kerna prepares the output. You review it, make any changes and send the reply yourself.

START WITH YOUR INDUSTRY

Use industry-specific starting points for triage, document extraction and email composition.

Kerna includes 200 guided email topics across 20 industries. Each topic asks for relevant details, helping you prepare proposals, quotations, updates, reminders and other recurring messages.

Industries include manufacturing, logistics-related operations through relevant industry presets, construction, finance, legal services, recruitment, consulting, real estate, healthcare, education, hospitality, e-commerce and technology.

Choose the presets that fit your work and adapt them to your needs.

WHO KERNA IS FOR

Kerna is designed for people whose daily work arrives by email:

• Customer service and sales teams handling enquiries, quotations and follow-ups.
• Purchasing and operations staff working with suppliers, orders and delivery updates.
• Finance and administrative staff handling invoices and attached documents.
• Business owners and office managers managing varied requests in one inbox.
• Professionals communicating with customers and suppliers in different languages.

PRIVACY AND CONTROL

Kerna processes mailbox information when you use a feature. It does not scan or monitor your inbox in the background.

Email content sent to the AI provider is covered by Zero Data Retention terms and is not used to train AI models. Kerna does not write email content to its databases, logs or backups. Temporary working copies in the Gmail add-on’s server memory can remain for about 30 minutes.

Kerna’s own add-on servers are hosted in the European Union. Details of processing, identifier masking, retention and international transfers are explained in the Privacy Policy.

Privacy Policy: https://kerna.io/privacy

PLANS AND PRICING

Free and paid plans are available, with different usage allowances and team options.

See current features, allowances and pricing:
https://kerna.io/pricing

GETTING STARTED

Install Kerna from Google Workspace Marketplace, open Gmail and launch Kerna from the side panel.

Start with the work in front of you: triage your inbox, summarise a conversation, extract information from an attachment or prepare a reply.

Learn more: https://kerna.io

Gmail™, Google Sheets™, Google Docs™, Google Calendar™, Google Tasks™ and Google Contacts™ are trademarks of Google LLC. Kerna is not affiliated with, sponsored by or endorsed by Google LLC.