Meet Mail Agent Your inbox. Fully staffed. 24/7. Mail Agent is a powerful Gmail™ add-on that automatically replies to your emails — or prepares smart drafts for approval — using a custom AI Agent you define. It handles support requests, sales inquiries, customer questions, internal team emails, and compliance-aware acknowledgments, without losing your tone, rules, or control. Turn your inbox from a bottleneck into an engine. ⸻ What Mail Agent Does Mail Agent reads, understands, and responds — instantly. It operates strictly within the boundaries you set, escalates when necessary, and stays silent when it should. ⸻ Core Features 🤖 Custom AI Agent — Built Around Your Rules • Define how your agent thinks, writes, and decides • Set tone, vocabulary, and response style • Encode business rules, policies, and no-reply conditions Mail Agent doesn’t sound like AI. It sounds like you. ⸻ ✉️ Automatic Replies or Smart Drafts • Choose how each scenario is handled: • Send replies automatically • Generate drafts for approval • Switch modes at any time • Full transparency on every action Automation when you want it. Control when you need it. ⸻ 🎯 Intent Detection & Intelligent Routing • Understands why an email was sent • Classifies messages into: • Support • Sales • Customer questions • Internal requests • Compliance acknowledgments • Escalates complex, ambiguous, or sensitive emails to humans The right response, without guesswork. ⸻ ⚡ Support & Customer Service Automation • Instantly answers repetitive questions • Sends consistent, accurate responses • Shares documentation, links, and next steps • Flags edge cases and dissatisfied customers Reply in seconds. Not hours. ⸻ 💼 Sales Inquiry Handling • Responds to inbound leads immediately • Qualifies prospects with smart follow-ups • Shares pricing and product information • Surfaces high-intent leads to your sales team Speed closes deals. MailAgent brings speed. ⸻ 🏢 Internal Team Request Handling • Manages IT, HR, ops, and admin emails • Delivers policies, instructions, or updates • Reduces internal inbox noise Fewer interruptions. More focus. ⸻ 🛡️ Compliance-Aware Acknowledgments • Sends safe, pre-approved responses • Avoids restricted or sensitive information • Confirms receipt and clarifies next steps • Designed for legal, HR, finance, and regulated workflows Automated — without losing control. ⸻ 🏷️ Gmail™ - Native Configuration • Works directly inside Gmail™ • Configure by: • Labels • Senders • Keywords • Threads • No external tools or dashboards required It feels native. Because it is. ⸻ 📊 Full Visibility & Human Override • Review every reply or draft • Inspect decisions and actions • Edit, stop, or override at any time You’re always in charge. ⸻ Why Mail Agent? • Save hours every week • Reply instantly, 24/7 • Scale without hiring • Stay compliant by design • Stay human where it matters ⸻ Stop answering emails. Start delegating them. Mail Agent — the AI agent that works your inbox for you.