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The best solution to support customers & employees. Mojo Helpdesk makes customer service easy. Centralize requests, assign, automate, track progress, and, more.
Listing updated:June 6, 2022
2,532,515
Overview
Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency.

With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking, and reporting.

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Customer Reviews 
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★★★★  "Mojo Helpdesk has allowed us to get far more people outside of IT involved. Many tickets cross-organizational boundaries as they are multi-step so Mojo Helpdesk has helped solve that problem."

~ Mike H. Director, Campus Technology Services, Austin Community College

★★★★  “By centralizing our help desks on campus with Mojo Helpdesk, our satisfaction rate increased to 99%.”

~ Sheila P. Systems Analyst, Georgia Southern University

★★★★  "We needed to reduce complexity and find a solution that was sized and priced right for our business. Mojo checked all the boxes."

~ Todd A. General Manager of Technology, Sona Dermatology & MedSpa

★★★★  "A lot of organizations our size use enterprise products that are far more expensive, and we have tried a few, but now our staff have used Mojo, they don’t want to go back to anything else. You have created an absolute gem."

~ Nick Elder CIO, Southern Institute of Technology, New Zealand

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Google Workspace Marketplace Reviews 
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★★★★  “A few months back we started looking for an easy-to-use and cost-effective solution to our glaring helpdesk ticket tracking needs.  We landed on Mojo Helpdesk and have never looked back.  Even before the recent addition of Google Apps integration it was very "Googley"; something we valued as a Google Apps shop.

If you're looking for a help desk solution I would recommend Mojo Helpdesk highly.”

~ Derron Simon, A User of Mojo Helpdesk


★★★★  “An amazing set of features for a free hosted help desk solution. We use it everyday and have never seen a single bit of downtime, and that's with the free subscription!”

~ A User of Mojo Helpdesk

★★★★  “We have been using Mojo Helpdesk since 2 years now and we love it. Its GUI is user friendly whether on the admin side or the end-user side. Its integration with Google makes it very helpful for those using Gmail Suite...etc. If you are looking for simplicity and practicality in managing Helpdesk Tickets, look no further....”
~ Bill Halik, A User of Mojo Helpdesk
 
★★★★  “Hi there, I have installed this app for two schools that I work at.  It allows up to 3 admins and for us, unlimited users.  It integrates with Google Login if you're using that platform (and possibly others), so once the user has authenticated, they can create tickets and monitor them easily.  For more sophisticated use, you can pay for more features, but for these two schools, they have a full-featured, easy-to-implement and use system, both from an administrative point of view and from a user point of view.  Admins are automatically emailed new jobs and updates and end-users get updated when a tech or admin makes an entry against the job.  Brilliant.”

~ A User of Mojo Helpdesk


Additional information
PricingPaid with a free trial
Developer
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Reviews
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Derron Simon
September 17, 2010
A few months back we started looking for an easy-to-use and cost-effective solution to our glaring helpdesk ticket tracking needs. We landed on Mojo Helpdesk and have never looked back. Even before the recent addition of Google Apps integration it was very "Googley"; something we valued as a Google Apps shop. If you're looking for a help desk solution I would recommend Mojo Helpdesk highly.
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Matt Coulter
November 14, 2012
We used to use a free program that was loaded on our own servers. It met our needs but was difficult to manage. This system provides for our service ticket needs plus it helps to provide a workflow for all of our departments beyond IT. We love things that integrate well with Google Apps. The only drawback we have is that the users in our secondary domain do not have the integrated access from within Google Apps to use the portal so they all submit requests via email. But even given this shortcoming and the fact that this is not Free, the customer support has been great and I still prefer and love having Mojo Helpdesk for our solution.
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Jim Hayes
November 14, 2012
Mojo is easy to setup, elegant, simple to use, and has customization options equal to other systems that are 10x more expensive. If you are looking for a way to manage customer service requests/tickets (internally or externally). Mojo's Single Sign On (SSO) integration with Google Apps is extremely helpful as your team does not have to remember another username and password.
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James Wright
November 13, 2012
I've been using Mojo Helpdesk since September 2010, when I started searching for a ticketing system for our small software company I had three main requirements: 1. Value for money 2. Ease of use 3. Flexibility Mojo Helpdesk was by far the best value for money system, it wasn't the prettiest, but from a functionality point of view I was very impressed. I have absolutely no hesitation in recommending Mojo Helpdesk to anyone looking for a comprehensive, easy to use, great value for money ticketing system. I even have two of my customers who use Mojo with our company acquire the service for their own ticketing needs. In short, a great system, get it, you wont regret it. James.
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Ramesh Hariharan
April 5, 2012
We're using a basic plan for Mojo. It's relatively inexpensive, has got very good features and works very well. We're a 100-man global company who have been using Mojo for internal IT for over a year now. We have about 8 queues and three technicians. Mojo helps us organize our tickets, define and report on service levels and help automate escalations and ticket assignment. The only downside is that I wish we had the ability to set up more automations (which we can get if we upgrade to a higher plan). Reporting is very easy and intuitive. We can generate any kind of custom reports needed. For this kind of price, the feature set is comprehensive. The user interface is very simple, and easy to set up, but it's not the most beautiful or elegant app out there. I'll strongly recommend Mojo to organizations under 2000 people.
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Barry Sclar
April 4, 2013
We use Mojo Helpdesk for tech support and maintenance calls in our school district. The Google Apps integration and customization options are excellent. We're also very thankful that the "restricted tech" feature was added to the Business plan. That was a HUGE upgrade. I don't think there is a better value for a product like this, particularly with Google Apps integration. Service and support from the folks at Metadot is outstanding as well. The reporting and default ticket list views could probably use a little fine tuning but those things seem to be improving on a regular basis. Overall I'm very pleased with Mojo Helpdesk and would highly recommend it.
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David Levinson
November 14, 2012
We have been using Mojo Helpdesk for over a year and it has greatly helped our IT department. It is easy to configure, to use and also easy for users to open tickets. My only suggestion is that I believe it would be fair to include the "Restricted Technician" access to the Business Plan.
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Olivier Fortier
December 17, 2012
Très bon produit, simple et efficace. Nous l'utilisons depuis plusieurs années avec succès. Bravo !
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A User of Mojo Helpdesk
November 14, 2012
The Helpdesk greatly improves productivity in relation to helpdesk personell. The scalability of the system is excellent.
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Uwe Kleinschmidt
November 3, 2013
If you are looking for a single tool, not integrated with any CRM or PM tool (other than Google Apps, but you don't manage your customers in Google Apps) then try Mojo. If you are looking for a ticket system,integrated with a list of CRM systems, or Zapier or similar integration bridges, don't select Mojo. And do not believe the support or anybody's else's confirmation that a feature will be supported soon, it is purely arbitrary, and depending on who you talk to at the company you get different responses. Be clear on what you want and how far you want to grow. You will hit Mojo's limitations and the company's inability to grow with your needs very soon.
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