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The best solution to support customers & employees. Mojo Helpdesk makes customer service easy. Centralize requests, assign, automate, track progress, and, more.
Listing updated:June 6, 2022
2,574,373
Overview
Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency.

With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking, and reporting.

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Customer Reviews 
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★★★★  "Mojo Helpdesk has allowed us to get far more people outside of IT involved. Many tickets cross-organizational boundaries as they are multi-step so Mojo Helpdesk has helped solve that problem."

~ Mike H. Director, Campus Technology Services, Austin Community College

★★★★  “By centralizing our help desks on campus with Mojo Helpdesk, our satisfaction rate increased to 99%.”

~ Sheila P. Systems Analyst, Georgia Southern University

★★★★  "We needed to reduce complexity and find a solution that was sized and priced right for our business. Mojo checked all the boxes."

~ Todd A. General Manager of Technology, Sona Dermatology & MedSpa

★★★★  "A lot of organizations our size use enterprise products that are far more expensive, and we have tried a few, but now our staff have used Mojo, they don’t want to go back to anything else. You have created an absolute gem."

~ Nick Elder CIO, Southern Institute of Technology, New Zealand

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Google Workspace Marketplace Reviews 
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★★★★  “A few months back we started looking for an easy-to-use and cost-effective solution to our glaring helpdesk ticket tracking needs.  We landed on Mojo Helpdesk and have never looked back.  Even before the recent addition of Google Apps integration it was very "Googley"; something we valued as a Google Apps shop.

If you're looking for a help desk solution I would recommend Mojo Helpdesk highly.”

~ Derron Simon, A User of Mojo Helpdesk


★★★★  “An amazing set of features for a free hosted help desk solution. We use it everyday and have never seen a single bit of downtime, and that's with the free subscription!”

~ A User of Mojo Helpdesk

★★★★  “We have been using Mojo Helpdesk since 2 years now and we love it. Its GUI is user friendly whether on the admin side or the end-user side. Its integration with Google makes it very helpful for those using Gmail Suite...etc. If you are looking for simplicity and practicality in managing Helpdesk Tickets, look no further....”
~ Bill Halik, A User of Mojo Helpdesk
 
★★★★  “Hi there, I have installed this app for two schools that I work at.  It allows up to 3 admins and for us, unlimited users.  It integrates with Google Login if you're using that platform (and possibly others), so once the user has authenticated, they can create tickets and monitor them easily.  For more sophisticated use, you can pay for more features, but for these two schools, they have a full-featured, easy-to-implement and use system, both from an administrative point of view and from a user point of view.  Admins are automatically emailed new jobs and updates and end-users get updated when a tech or admin makes an entry against the job.  Brilliant.”

~ A User of Mojo Helpdesk


Additional information
PricingPaid with a free trial
Developer
Trader status unspecified
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Mojo Helpdesk will ask for the permissions shown below. Learn more
Mojo Helpdesk will need access to your Google account
This will allow Mojo Helpdesk to :
See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
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