MyCase - Google Workspace Marketplace

Save emails to MyCase and capture more billable time without leaving your Gmail™ inbox.

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Listing updated:September 19, 2023

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Overview

Centralize your law firm’s client communication with the MyCase Add-on for Gmail™. Save essential email data to MyCase without leaving your Gmail™ inbox.

 Functionality includes:  
* Linking emails to cases, contacts, or leads in your MyCase account. Replies to an email conversation will be linked to the same record(s) automatically.
* Firmwide access to linked emails in MyCase (*as permitted by user permissions).
* Capturing billable time for emails sent or received in Gmail™.
* Saving attachments to the documents section of a case.

This add-in is available to MyCase customers in the Pro & Advanced tiers. Not a MyCase user? Sign up for a free trial at mycase.com.

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Alexa K. Ewen (Ewen Law)

March 9, 2025

It's good to know that virtually everyone else trying to use this add-on is as frustrated as I am. Signed-up with MyCase to HELP me be more efficient, and can't even link my emails, I thought would be a big time-saver when billing. The more time I spend trying, the less efficient I am being.

Is this review helpful?

Yes

Sara Smith

October 4, 2024

I have installed, uninstalled, installed, uninstalled and re-installed this app on MyCase multiple times. I will get it to work for a couple of weeks then it quits working. Tried calling tech support once but was told I needed to call back at a certain time so they could walk me through the issue to see what was wrong. In a busy office setting, calling back at a certain time so they could "walk me through" the issue and maybe fix it, does not work. Not sure where the breakdown is, but definitely not happy with the fact that I can't sync/link my emails to MyCase. Definitely not liking the update from the old original way of linking emails to MyCase.

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Yes

Keisha Smith

October 22, 2024

This is not working for me. I have contacted tech support multiple times, and they have failed to help me. They stated they would look into the issue, but now they are avoiding my emails and calls. This is very infuriating!

Is this review helpful?

Yes

Spencer Felton

September 9, 2024

Definitely missed the boat on this one. Good ideas but terrible UI and UX. It doesn't work and feels like it would pair well with Windows 97.

Is this review helpful?

Yes

Ruby Rice

November 5, 2024

It doesn't work! no matter how many times you install and un-install!

Is this review helpful?

Yes

Greg King

March 18, 2025

Fine when it works, but that is less than half the time.

Is this review helpful?

Yes

M. Cody Moore

December 28, 2024

Used to work, but it hasn't for the longest time. Has me looking at other case management software.

Is this review helpful?

Yes

Gary Thompson

December 6, 2024

I don't feel so bad anymore knowing that no one else got it to work either

Is this review helpful?

Yes

Savannah Gonzalez

February 2, 2024

Stopped working for me! Love the ability to link emails from Google but now it's inconsistent and causing more headaches.

Is this review helpful?

Yes

Michael Kitzman

December 18, 2024

I have tried to get this to work multiple times. It doesn't.

Is this review helpful?

Yes

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