Now Virtual Agent enables you to work more efficiently by using chat to perform routine ServiceNow tasks and requests. Use it to get answers from knowledge base articles, check the status of your requests, track your orders, order new items, and more, all directly in Google Chat™. With Now Assist, you'll be able to experience more natural and context-aware conversations for faster resolution. 

Please note that users must have an active ServiceNow account with virtual agent capabilities to use this application. Additional license is required for Now Assist capabilities. Installation and configuration by a ServiceNow administrator is required.