We migrated from Goldmine to Nutshell about 6 months ago and the difference is like upgrading from a VW Bug to a Ferrari. NS is a great system for B2B tracking of Contacts, Accounts (the Companies), and Leads (deals or opportunities). There is a Timeline tab that consolidates all of your notes and activities for each Account or Lead. The integration with LinkedIn (it finds and pulls basic data for Contacts automatically) and Gmail (will pull sent emails into the Notes section with a bcc: notation) is great. Ideal for us is ability to create custom Tags to apply to any of the Contacts or Accounts, and then sort by them, and create Products and place a value and probability of closing so that we can estimate value of Pipeline and focus on the most valuable prospects. We've not had issues with the bugs that some other report, although have made a few queries and suggestions to NS Support. We got immediate responses and explanations although have yet to see our suggestions implemented. My only gripe with NS is how it handles dates - you have to select them from a calendar - which is fine for dates in the near future. A date 60 months out requires 60 clicks - stupid, and why I deducted a star. In the grand scheme and considering all of the other customizable features, still better than the rest, I think. Just fix the dates, please.

I have search for a good CRM for month. But now I can just relax and feel my company having control. Great interface, VERY good customer care (they even called me from US to Sweden to check out my problem). Good prices as well.

It is a great CRM but it is full of small bugs I cannot understand (I'm a software engineer). I have sent a lot of emails reporting bugs. Some of them I took me several emails to support center until they accept the bug. It also lacks a lot of common and simple functionality which is available in most of the software of its kind. I am quite sure nobody in that company uses its own CRM because it's easy to find bugs.

Great system! We've used their API to automate synchronization of contacts between Nutshell and our Google Domain shared contacts.

Any CRM that allows you to do tasks so quickly is a winner in my book. Only thing missing is ability to integrate/sync Contacts with my Google account, which I would prefer.

Es un CRM excelente, principalmente porque es moderno, no te aburres con la interfase. Puede mejorar en algunas cosas, pero definitivamente cumple con las necesidades de mi empresa.

Fantastic..!