So, I loved this program. Been using it for months, I had an automatic subscription of $12 a month, but in December it was randomly cancelled. I did not cancel it. And when I went to resubscribe, the price changed to $24 a month. I was upset because it's like they cancelled my auto-pay subscription I had for months just to up the price on me. Whatever. So I reached out and they quickly offered a solution but couldn't give me the original price. Offered to allow me to pay $17 a month for a year. Rae-Leigh Bradbury sent me an invoice via email, I paid it, and I never received the benefits despite it showing on my Outwrite account that it was billed. PAID FOR PRO-FEATURES AND DID NOT RECEIVE THEM. SUPPORT WILL NOT RESPOND AFTER DAYS OF TRYING TO GET IN TOUCH WITH THEM. All I want is a refund, so I can take my money, go somewhere else with it, and get what I pay for. At first I had two different people trying to help, Rae-Leigh Bradbury and Caroline Christy. Ever since I explained what happened, no one will respond to my support questions just asking for pro-features on my account via Outwrite or email. Outwrite conversations just keep delivering, and then when i go to look at "previous conversations" I can't, it says error. Seems like a scam.
However, I'm a Criminal Justice college student and I come from a family of attorneys -- so I'm super annoying. I don't just let go of stuff like this, I work for my money. If i pay for something- I expect to get what I pay for and not have to do detective work to get in contact with someone.
So give me the dang refund and let's be done with it, Outwrite.