timetoreply is the market-leading email analytics, reporting and reply-time tracking tool for customer-facing and sales teams globally. Team leaders and team managers use timetoreply to support their teams’ email performance; delivering responsive customer service and closing more leads. To boost team performance even further, install the timetoreply Optimiser add-in. The timetoreply Optimiser provides real-time data, live, directly to your individual team members to show them how they stack up against their team’s metrics, and also which emails in their inbox they need to attend to next to make sure no SLAs or custom goals are breached. Everyone wins, including your customers and prospects. timetoreply will tell you: - how quickly and effectively customer and sales emails are being responded to - email volumes by time and day - times to close or resolution - individual mailbox/team member performance, shared mailbox performance and how each team member contributes to the workflow through tracked, shared mailboxes. …and give real-time reporting on: - email reply times - emails awaiting customer, prospect reply - emails awaiting your team, or team member’s reply - contact success rates and how they’re influenced by your team’s reply times - custom reply time goals, alerts and SLAs - email volume data - useful for workforce planning - Mark emails as closed – no need for a ticketing system - individual, shared and group mailboxes - team member contribution to shared mailboxes - 12 month trends Take the mystery out of your email with customizable dashboards that give you the exact metrics you need to make business decisions. timetoreply encrypts data and does not access the body of your teams’ email, so your company’s information is always private and secure. If you’d like to connect with a timetoreply team member and run through a no-obligation personalized demo, email email@example.com.