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Import tickets, with custom queries, or metrics from Zendesk into Google Sheetsᵀᴹ.
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Listing updated:December 21, 2022
Works with:
167,028
Overview
This add-on allows you to Import tickets, with custom queries, or metrics from Zendesk into Google Sheetsᵀᴹ.

Five operations with your Zendesk data are supported:
    * Search Zendesk resources (Tickets), selecting fields and filter conditions, to import data to Google Sheetsᵀᴹ.
    * Load previously saved searches (query configurations).
    * List tickets from Zendesk.
    * List metrics data from Zendesk.
    * Refresh queries backing data already in your spreadsheet.”

Learn more about the add-on on https://support.google.com/docs/answer/9625921.
Additional information
PricingFree of charge
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Zendesk Connector will ask for the permissions shown below. Learn more
Zendesk Connector will need access to your Google account
This will allow Zendesk Connector to :
See, edit, create, and delete all your Google Sheets spreadsheets
Display and run third-party web content in prompts and sidebars inside Google applications
Connect to an external service
Allow this application to run when you are not present
See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
Reviews
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Bob Lopez
July 18, 2022
This connector works, but it will not pull "Archived" tickets, so my metrics are still skewed. Is it possible to make that an option?
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Theodore Wolf
June 10, 2021
Addon doesnt seem to be working anymore. It is adding a ' in front of formulas when things get updated now
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Brenda Thompson
November 5, 2020
It would be great if the Workspace shows what accounts are being displayed. For instances I thought I was logged into my other account but it seems it is logged into an account that was in the cloud and attached to zendesk that is displaying my ex profile which is incorrect and it explains why my apple products have been forwarded along with phone calls, and credit card information.
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Taylor Wilson
July 23, 2020
This tool helps me pull raw data into Google Sheets from Zendesk. I like that the data builder is within the app itself, as opposed to pulling in pre-built reports from Zendesk. It only supports ticket data, so couldn't give it a perfect score as I do need more. Pleased.
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Zendesk Admin
August 18, 2020
How to set refresh activity to hourly? I need to refresh every hour to track my agents productivity on Zendesk.
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Pugalarasu Moorthy
July 26, 2020
Am unable to authorise from Google sheet as am getting the URL can't load
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Chethan Bn
July 28, 2020
Not able to authorize from Google sheet.
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A User of Zendesk Connector
April 27, 2020
it pulled some data into a sheet
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