Import tickets, with custom queries or metrics, from Zendesk® into Google Sheetsᵀᴹ, convert Zendesk® URLs to smart chips in Google Docsᵀᴹ.
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Listing updated:June 28, 2023
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204K+
Overview
This add-on allows you to import tickets, with custom queries or metrics, from Zendesk® into Google Sheetsᵀᴹ, convert Zendesk® URLs to smart chips in Google Docsᵀᴹ.

Five operations with your Zendesk® data are supported:
    * Search Zendesk® resources (Tickets), selecting fields and filter conditions, to import data to Google Sheetsᵀᴹ.
    * Load previously saved searches (query configurations).
    * List tickets from Zendesk®.
    * List metrics data from Zendesk®.
    * Refresh queries backing data already in your spreadsheet.
    * (New!) Create a smart chip from Zendesk® URLs in Google Docsᵀᴹ

Learn more about the add-on on https://support.google.com/docs/answer/9625921.
Additional information
PricingFree of charge
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Zendesk® Connector will ask for the permissions shown below. Learn more
Zendesk® Connector will need access to your Google account
This will allow Zendesk® Connector to :
See, edit, create, and delete all your Google Sheets spreadsheets
See the URL of links within Google Workspace Apps (including Google Documents, Sheets, Slides, Gmail, Calendar, etc)
Display and run third-party web content in prompts and sidebars inside Google applications
Connect to an external service
Allow this application to run when you are not present
See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
Reviews
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Mohamed Hanafy
November 3, 2023
very useful but limited the refresh window restriction of 4 hours, i'll adjust to 5 stars if it's updated to allow 1 hour.
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Shaun Osborne
August 29, 2023
Been using for over a year. Occasional glitch, but very reliable in the main.
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Marcelino Zárate
August 9, 2023
Easy to connect, useful options. Great quick-solution.
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Sandeep Jindal | Vice President - Customer Experience
July 28, 2023
Not working. The app got installed but remains greyed out. Logged a ticket with Google but no response.
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mwl esthmear
July 31, 2023
Apple 🍏 is 🕗 in Canada 🍁 the Canadian economy and its government in Ontario
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Chris Jr Williams (ChrisJr4Eva87)
June 13, 2023
C x
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Theo Wolf
June 10, 2021
Addon doesnt seem to be working anymore. It is adding a ' in front of formulas when things get updated now
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Brenda Thompson
November 5, 2020
It would be great if the Workspace shows what accounts are being displayed. For instances I thought I was logged into my other account but it seems it is logged into an account that was in the cloud and attached to zendesk that is displaying my ex profile which is incorrect and it explains why my apple products have been forwarded along with phone calls, and credit card information.
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Taylor Wilson
July 23, 2020
This tool helps me pull raw data into Google Sheets from Zendesk. I like that the data builder is within the app itself, as opposed to pulling in pre-built reports from Zendesk. It only supports ticket data, so couldn't give it a perfect score as I do need more. Pleased.
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Shaw Academy
August 18, 2020
How to set refresh activity to hourly? I need to refresh every hour to track my agents productivity on Zendesk.
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