Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote sessions.
Listing updated:January 9, 2024
Zoho Assist enables you to support remote customers through ad-hoc or attended remote support session (no prior installation required) and provides unattended remote access to computers located anywhere, anytime. Not only the remote desktop of Windows, Mac, Linux and Chromebooks but you can also access the remote screens of Android, iOS and Raspberry Pi devices.

In case of remote support or remote desktop, your customer can join the session either through email invite or website easily and it requires no prior installation. In case of unattended remote access, you can access the remote desktop of a computer even without the presence of anyone at the other end. This would help you maintain the computers anytime. You can use the multiple mass deployment options that would make the remote access setup process much easier. 
Zoho Assist is completely web-based, traverses major web proxies, firewalls and it works both inside and outside LAN. It's shielded with industry standard security and comes with an easy user interface to manage your account. Advanced reports can help you monitor both remote support / remote desktop and remote access sessions. You can rebrand your account, get customer widget for your customers to join sessions from your website and maintain your brand identity everywhere. 

Key Features
- Import Google Contacts 
- Reboot and reconnect to remote support session 
- Session Recording and Session Audit
- Voice and Video Chat
- Service Queue
- Mass deployment for large networks 
- Group Computers setup for remote access 
- Session-Confirmation (ensures customer confirmation before the session starts) 
- Transfer files between computers  
- SSL and 256-bit AES encryption, UAC compatible 
- Access Android Devices, iPad, and Android apps 
- User management and detailed reports 
- Integrations, APIs and Mobile SDK
- Re-branding, Customer widget and Custom Domain mapping
Additional information
PricingNot available
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Zoho Assist will ask for the permissions shown below. Learn more
Zoho Assist will need access to your Google account
This will allow Zoho Assist to :
See, edit, download, and permanently delete your contacts
See info about users on your domain
See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
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