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Zoho CRM is a flexible cloud-based CRM for your business that helps you attract, retain and delight customers.
1,965,594
Overview
The Most used CRM software with G Suite

Zoho CRM empowers more than 150,000 businesses of all sizes and types build great customer relationships and retain existing customers. Zoho CRM for G Suite helps you bring all your emails, files, calendar appointments and tasks together in one place. 

Nurture leads, close more deals, and engage with customers across every stage of the customer life-cycle. Easily automate your sales process and let Zoho CRM take care of your regular sales activities and follow-ups so that you get more time to sell. 
 
Close deals faster with the best customer relationship management software for your business
● Get a 360-degree view of your customer interactions. 
● Track leads, prospects, and business opportunities. 
● Customize Zoho CRM to specific industry needs.
● Get real-time notifications about customer actions. 
● Build and automate your sales and marketing processes. 
● Industry's first conversational AI sales assistant.
● Analyze trends and key metrics with reports and built-in CRM analytics. 
● Access more than 250 world-class apps from inside CRM. Integrate with popular third-party apps ike Zendesk, MailChimp, SurveyMonkey, etc and a host of other business apps from Zoho. 

Pricing
● Zoho CRM is free for up to 3 users. 
● Pricing plans begin at $12/user/month. 
● No long term contracts. No hidden pricing. 
● Pay as you go.
 
Why G Suite and Zoho CRM go well together

Stop juggling between email and CRM
Get a better perspective of your customers' needs by tracking every email interaction from Gmail inside Zoho CRM.

Easily share files
Attach files from Google Docs in Zoho CRM, and share documents that open online and work on any platform.
   
Two-way synchronization of tasks
Add tasks from Zoho CRM to Google Tasks. Plan your work time, never miss your deadlines, and ensure important work doesn’t fall through the cracks.

The best CRM for Google Ads 
Get a complete picture of your online ad campaigns. Get insights on your return on investment. 
 
Web forms for Google Sites
Use Zoho CRM to publish web forms to your Google Sites and get quality leads online. 
 
Single Sign On
Forget about remembering multiple passwords to log into your system and just use your Google Credentials to log into Zoho CRM. Once you set this up, you also get notifications from your CRM activities from the Google Universal Navigation Bar.
Additional information
Privacy policy
Terms of service
Zoho CRM will ask for the permissions shown below. Learn more
Zoho CRM will need access to your Google account
This will allow Zoho CRM to :
See, edit, create, and delete all of your Google Drive files
Read, compose, send, and permanently delete all your email from Gmail
See, edit, share, and permanently delete all the calendars you can access using Google Calendar
See, edit, download, and permanently delete your contacts
See info about users on your domain
Create, edit, organize, and delete all your tasks
Manage your sites
See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
Reviews
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Adan Aquino
March 1, 2012
I evaluated salesforce, sugar, insightly and other 2 and found that ZOHO was the best because it had all the important features and it is very affordable. I started with the free version for 3 users and I was actually very surprised that it is very complete. But I had to upgrade because after we evaluated the software, we needed more than 3 users and needed the Google Apps integration too, so we are paying customers (US$ 15.00 per user per month with Gmail integration) . I'm giving it 4 stars because even though the software is available in Spanish (VERY important to us!), the gadgets are NOT, but still very useful all of them to fully take advantage of the Google Apps integration. I've been using ZOHO for three months now and I'm very happy with it.
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A User of Zoho CRM
April 1, 2010
Our company has been searching for a CRM to integrate with Google Apps for 4 months. We were a Salesforce user in the past but were not willing to make the commitment of $60+ per user per month for the functionality we needed. We finally gave Zoho a try and have found that every major feature we used in Salesforce is available in Zoho for 1/5 the cost. I would recommend the combination of Google Apps and Zoho to most small companies looking for a web based CRM tool.
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John Buerger
April 27, 2011
I have been through just about every CRM out there including open-architecture and proprietary software, web-based and server-based. If you want a FAST but powerful CRM that also can keep emails within the client page, Zoho is the best value for the money. Tech support is good (very good when you consider the cost) and they are always improving the software. Is it perfect? Heck no - but it is evolving nicely and it costs a heck of a lot less than SF (which isn't any better in basic functions and integrations). I would like to see more third-party apps and I am looking forward to some of the customization improvements coming down the pipe this year.
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Mark Hibner
July 21, 2011
Where to begin? Zoho is the kind of company that you can develop a long term relationship with. Zoho actually listens to their customers, they care, and have an outstanding product. Zoho is leading edge having one of the few products on the Google Apps Marketplace that has functional Google Apps integration (including true contact synchronization). Zoho also has a very adaptable and intuitive interface that provides great flexibility when I am trying to discover new and innovative "game changing" business and personal CRM solutions. I have been with Zoho now for 4 months. Currently, I feel that I will be a life time customer. I can hardly wait for Google+ to move out of beta, and become a product of the Google Apps (domains) for business. Google+ for Business (release date - hopefully soon) along with what Zoho is doing with Google Apps (contacts) integration will become a social/business/communication solution that I have waited a very long time for. Thank you Zoho for being the kind of company that I am proud to recommend to my associates and friends. Zoho is truly cutting edge!!!!!!!!!!
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Stephen Hainline
January 24, 2013
I have been using Zoho for 4 months now. I evaluated all the CRM programs out there and decided Zoho was the best for the money. And I feel they are. At first it looks like a very simple program but the little features they put into it, and after you discover them are very powerful. Unfortunately, there are 2 areas I have run into problems with. One is reports. This is an inconvenience because you have to export them to Adobe or Excel and then spend additional time formatting. No formatting out to Adobe. This means you have to get the report function at an additional price. At the Enterprise stage, that should be included. BUT..the biggest problem I am having is syncing with Google contacts. This seems like a basic function that would be a necessity in CRM programs. First, the sync is only available once a day, or longer if you desire. This should be instant like Google and Outlook. Next, the data flow is not reliable. Google to Zoho is perfect. Zoho back to Google is flawed. On my system, it is non-existent. Furthermore, I have had instances where contacts were deleted out of Google because of changes made to the contact in Zoho. Customer support, tells me the developers are working on it. Well this has been going on for months with several unsuccessful attempts to resolve. When you lose a contact that you have had notes on for years, that is a big issue. Sure you can restore in Google, but with numerous users & thousands of contacts, who can? Duplicates are also rampid.
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Mark Taggart
February 8, 2011
I am a huge fan of ZoHo and what they are trying todo. But they just fail on deep CRM capability, attention to detail and follow through. Here's what I mean. I could go on and on.... 1. Core sales functionality is missing such as: - Telling you the age of a potential (opportunity) or lead etc - Critical for understanding sales averages. You can do this but for the age to display you have to edit the record :-) DOHHH! - Conditional fields - For example, I want to report the reason why I lost deal when the sales stage moves to lost I want to be forced to the reason lost field. NOT SUPPORTED! - Personalised Auto-Responders are fantastic - but just after the new year they suddenly restarted from the beginning. Terribly embarrasing for clients that thought they were getting highly personalised messages for the same messages to be sent 2 x ARGGHHH!! 2. Admin Billing - Dont expect your invoice to be correctly addressed 3. Support - Always fast and polite, but ask anything tricky and expect radio silence. I am still waiting 1 month to hear from them about my auto-responder nightmares! If you are a heavy CRM user please AVOID ZoHo. It looks good on the face of it but as you dig deep you will be frustrated and dissapointed. I think ZoHo will get there in about 2-4 years but today ZoHo is for super light weight CRM activities. I wish they would stop expanding their offerings and improve on the basics.
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Philip Jones
May 21, 2015
I've helped clients to select and install several different CRM systems over the years and used numerous others. Most recently I've extensively trialled some of the most popular cloud-based CRM systems that are integrated into Google Apps, including Capsule and Insightly. My conclusion after a month of using Zoho pretty intensively is that it is probably *not* the best for unsophisticated users. If you just want a glorified contact list with a pretty user interface and a basic link to MailChimp then you don't need the complexity of Zoho CRM. However Capsule and Insightly just don't work as well as Zoho when it comes to managing accounts, contacts and opportunities. It's said that the devil is in the detail and Zoho gets all the basics right so it's always quick to do what you need to do. The extensive customisation is also superb. This goes way beyond adding in a few custom fields; without too much effort you can get Zoho to prioritise what's important to your business while eliminating all the clutter. The integration with Google contacts puts it in a league above the likes of Capsule and Insightly. Again, it's the attention to detail and the configurability that makes it work so well. If you are fed up of double-entering contact details and not having contacts in your phone that should have sync'd from your current CRM, you'll find Zoho a real improvement. I only tested the 2-way sync briefly but it seems fine. The integration to Google mail (or any other email for that matter) uses a different approach to Capsule and Insightly. Rather than asking you to manually store emails from within Gmail, Zoho scans all your incoming emails and those that match a contact in Zoho get pulled in automatically (and yes, there are some pretty neat privacy settings to prevent everyone seeing sensitive emails). I guess this wouldn't be right for everyone: for example if your business model means you need to record emails against someone other than just the sender. However given the intermittent problems that Insightly's Gmail gadget had in Firefox, this is a far simpler, foolproof solution. The integration to Zoho Campaigns is better than any MailChimp integration that I've seen. With Capsule and Insightly the integration to MailChimp is OK but you get the impression the people who developed it don't actually manage marketing campaigns themselves. Zoho is again better because of a load of small details, done right. Where Zoho is let down is not the technology but the support. The documentation is fairly extensive but a bit too high level. They really need to get more specifics covered in there. The email and phone support is also pretty poor. Not the worst support you get from CRM companies, but while I was migrating to Zoho and had questions about best practice and data import, the support staff showed a lack of real understanding and gave stock answers that just didn't answer the question. For a power user this is frustrating. You can see an answer just beyond your reach but have to just use trial and error to work it out. For individual company users it probably wouldn't be an issue. Overall I recommend Zoho CRM highly. I am using the paid version, one step up from the cheapest at $25pm ($240pa).
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James Heaven
December 5, 2011
I used to have Sage ACT and an exchange server with multiple users. Having had enough of being a part time IT consultant (server and mail server) I migrated my company mail to google apps...and was absolutely delighted...I then bought a MAC to replace was my Windows Dell and was even more delighted...Now ACT was windows only and I also needed a server to run it to access it remotely....sigh...it also costs £200! I had to pay this and replace old license after a company restructure....Arrghh So I thought I'd try a few "free" packages from Google marketplace. I knew I wanted cloud based and I wanted google mail integration. Now I tried Insightly as well, but it was too simple and I couldn't migrate all my stuff from ACT (particularly the old notes and descriptions from my ACT opportunities).....Zoho has all the features I'm used to in ACT, and it also completely integrates with google mail......so I can add leads and contacts straight from google mail. Basically ZOHO is better than ACT - and much cheaper - and in the cloud - and accessible from a mac..... Also with abit of customization I migrated all my companies and contacts and opportunities etc... from ACT using CSV values...it really is simple once you give it a go... The interface wasn't that sexy but once you put your logo in the top corner and chosen the theme you like its great.... all in all very very good. The best I tried. Its perfect take my word for it. I absolutely love it - dont bother looking any further.
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Andy Collette
August 29, 2014
My review is based off The STANDARD Edition (This is PAID, not FREE), and using it with my organizations Google Apps Domain. Pros: Fields are very customizable (you must pay more for more custom fields) Cons: Mobile app does not let PAYING CUSTOMERS Edit, only View.... (must have Professional OR Enterprise Edition) They nickel and dime you for features, wont integrate with our Google apps email and Calendar unless your in one of the Top two Paid Plans.... Support is TERRIBLE. Heavy accents make it a little difficult to communicate, but the real problem is they are not very helpful. Took me over a month before someone finally was able to tell me i could not set my own Primary Key. 4 Months ago I requested that they Migrate a user in an individual account to our Google apps PAID account, and it STILL has not been done. Sent many emails and never got responses after the first Week.... I have given up on ZOHO, and am looking for a new solution. I DO NOT RECOMMEND! UPDATE: Their support SILL non-existent as far as I am concerned, bye bye ZOH...
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A User of Zoho CRM
June 22, 2010
We've used other CRMs in the past, such as Sugar. Although Sugar does have an active community and is rich in features, we found we spent more time continuing to update the tech stack then focusing on our sales. In response to some others review of Google Enterprise email integration, we had to work with it a bit but it eventually worked - at least tracking the outbound emails. I'll will agree with others that sometimes support is lacking. We tried to integrate a CAPTCHA function in to one of their weblead widgets with no luck, but overall, the app is stable and the forums can be a big help. In my opinion, while you may get more with other Apps, Zoho provides the best bang for the buck, especially for SMB owners that are not tech savvy.
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