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Zoho CRM is a flexible cloud-based CRM for your business that helps you attract, retain and delight customers.
Listing updated:December 27, 2022
1,552,058
Overview
The Most used CRM software with Google Workspace

Zoho CRM empowers more than 150,000 businesses of all sizes and types to build great customer relationships and improve customer retention. 
Businesses can convert more leads to deals, interact with prospects and customers from within the cloud-based platform and grow their revenue. Businesses and industries can conduct their sales and marketing and customer support activities through streamlined processes, policies and managing people all from within a single platform. 

Zoho CRM for Google Workspace helps you bring all your emails, files, calendar appointments and tasks together in one place. 

Nurture leads, close more deals, and engage with customers across every stage of the customer life-cycle. Easily automate your sales process and let Zoho CRM take care of your regular sales activities and follow-ups so that you get more time to sell. 
 
FEATURES 
Customize your CRM layout using Canvas, a built-in drag and drop layout builder or just pick from a list of industry specific layouts 
Use workflows and save time spent on reptitive sales tasks with Salesforce automation 
Make AI powered data-driven decisions with in-depth Analytics tools, detect anomalies, build customizable reports across modules and get consolidated data at your fingertips 
Track, manage and sort sales performance data across teams and region using Sales Performance tracker
Omnichannel communication to keep conversations streamlined and across various channels like email, telephony, social media.
Run powerful targeted marketing campaigns and generate quality leads, convert and import them directly into the CRM using Sales and Marketing automation tools 
Take all of the above features on-the-go with the top rated mobile app

BENEFITS 
● Get a 360-degree view of your customer interactions. 
● Track leads, prospects, and business opportunities. 
● Customize Zoho CRM to specific industry needs.
● Get real-time notifications about customer actions. 
● Build and automate your sales and marketing processes. 
● Industry's first conversational AI sales assistant.
● Analyze trends and key metrics with reports and built-in CRM analytics. 
● Access more than 250 world-class apps from inside CRM. Integrate with popular third-party apps like Zendesk, MailChimp, SurveyMonkey, etc and a host of other business apps from Zoho. 

Pricing
● Zoho CRM is free for up to 3 users. 
● Pricing plans begin at $14/user/month. 
● No long term contracts. No hidden pricing. 
● Pay as you go.
 
Why Google Workspace and Zoho CRM go well together
* Stop juggling between email and CRM
Get a better perspective of your customers' needs by tracking every email interaction from Gmail inside Zoho CRM.

* Easily share files
Attach files from Google Docs in Zoho CRM, and share documents that open online and work on any platform.
   
* Two-way synchronization of tasks
Add tasks from Zoho CRM to Google Tasks. Plan your work time, never miss your deadlines, and ensure important work doesn’t fall through the cracks.

* The best CRM for Google Ads 
Get a complete picture of your online ad campaigns. Get insights on your return on investment. 
 
* Web forms for Google Sites
Use Zoho CRM to publish web forms to your Google Sites and get quality leads online. 
 
* Single Sign On
Forget about remembering multiple passwords to log into your system and just use your Google Credentials to log into Zoho CRM. Once you set this up, you also get notifications from your CRM activities from the Google Universal Navigation Bar.
Additional information
PricingFree of charge with paid features
Developer
Privacy policy
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Zoho CRM will ask for the permissions shown below. Learn more
Zoho CRM will need access to your Google account
This will allow Zoho CRM to :
See, edit, create, and delete all of your Google Drive files
Read, compose, send, and permanently delete all your email from Gmail
See, edit, share, and permanently delete all the calendars you can access using Google Calendar
See, edit, download, and permanently delete your contacts
See info about users on your domain
Create, edit, organize, and delete all your tasks
See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
Manage your sites
Reviews
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Marketing Prabhat Electric
June 3, 2022
A great App for beginners starting with CRM, easy to understand and proceed with the work flow. The learning videos are very effective too.
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Jervis DiCicco
June 7, 2022
Zoho CRM is an amazing tool and we love it. This add-on makes integration with Gmail extremely convenient. I'm holding a star until a couple of issues are resolved: 1) Would love to be able to add data to modules other than leads and contacts (especially custom modules) and 2) Google Calendar and Zoho Calendar do NOT sync recurring events. That is a big issue for us!
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Mandy Crawford
May 5, 2021
installed and then said I don't have permission to access...
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Mahendra Tiwari
February 25, 2021
You do not have permission to access Zoho Books Please contact your administrator to install Zoho Books from Google Apps Marketplace.
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Theron Picketts
August 11, 2020
This app will not operate correctly with my work Gmail and within GSuite!
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A User of Zoho CRM
September 24, 2019
This is a very nice offer! Been shopping for a CRM tool that doesn't rush me on a trial for 30 or 60 days all to have to give up the CRM tool because nobody within the organization used it. I look forward to updating this review with my experience with this CRM and App! IG @MCEntertainmentandServices
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A User of Zoho CRM
April 23, 2018
Pretty sure it's responsible for injecting Zoho CRM Ads into all user's emails in the web interface regardless if they are signed up or not. It's super annoying and not something to remove easily if you do have some users who are using the CRM product.
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A User of Zoho CRM
August 8, 2019
Zoho is the BEST, cheapest and most versatile business platform on the planet. Scalable from one to thousands of users. CRM is mandatory in ANY business and Zoho CRM is the best way to go. I use Zoho ONE in MY business and recommend it to all my clients (and install and maintain it too)
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A User of Zoho CRM
March 1, 2012
I evaluated salesforce, sugar, insightly and other 2 and found that ZOHO was the best because it had all the important features and it is very affordable. I started with the free version for 3 users and I was actually very surprised that it is very complete. But I had to upgrade because after we evaluated the software, we needed more than 3 users and needed the Google Apps integration too, so we are paying customers (US$ 15.00 per user per month with Gmail integration) . I'm giving it 4 stars because even though the software is available in Spanish (VERY important to us!), the gadgets are NOT, but still very useful all of them to fully take advantage of the Google Apps integration. I've been using ZOHO for three months now and I'm very happy with it.
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A User of Zoho CRM
April 18, 2017
It is good, but is missing some features: 1) Ability to @someone in the notes in gmail 2) Ability to quick search a contact not only when they are sending the e-mail 3) Ability to log an email into Zoho directly when sending
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