Zoho CRM is a flexible cloud-based CRM for your business that helps you attract, retain and delight customers.
Listing updated:October 20, 2023
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Overview
The Most used CRM software with Google Workspace

Zoho CRM empowers more than 150,000 businesses of all sizes and types to build great customer relationships and improve customer retention. 
Businesses can convert more leads to deals, interact with prospects and customers from within the cloud-based platform and grow their revenue. Businesses and industries can conduct their sales and marketing and customer support activities through streamlined processes, policies and managing people all from within a single platform. 

Zoho CRM for Google Workspace helps you bring all your emails, files, calendar appointments and tasks together in one place. 

Nurture leads, close more deals, and engage with customers across every stage of the customer life-cycle. Easily automate your sales process and let Zoho CRM take care of your regular sales activities and follow-ups so that you get more time to sell. 
 
FEATURES 
Customize your CRM layout using Canvas, a built-in drag and drop layout builder or just pick from a list of industry specific layouts 
Use workflows and save time spent on reptitive sales tasks with Salesforce automation 
Make AI powered data-driven decisions with in-depth Analytics tools, detect anomalies, build customizable reports across modules and get consolidated data at your fingertips 
Track, manage and sort sales performance data across teams and region using Sales Performance tracker
Omnichannel communication to keep conversations streamlined and across various channels like email, telephony, social media.
Run powerful targeted marketing campaigns and generate quality leads, convert and import them directly into the CRM using Sales and Marketing automation tools 
Take all of the above features on-the-go with the top rated mobile app

BENEFITS 
● Get a 360-degree view of your customer interactions. 
● Track leads, prospects, and business opportunities. 
● Customize Zoho CRM to specific industry needs.
● Get real-time notifications about customer actions. 
● Build and automate your sales and marketing processes. 
● Industry's first conversational AI sales assistant.
● Analyze trends and key metrics with reports and built-in CRM analytics. 
● Access more than 250 world-class apps from inside CRM. Integrate with popular third-party apps like Zendesk, MailChimp, SurveyMonkey, etc and a host of other business apps from Zoho. 

Pricing
● Zoho CRM is free for up to 3 users. 
● Pricing plans begin at $14/user/month. 
● No long term contracts. No hidden pricing. 
● Pay as you go.
 
Why Google Workspace and Zoho CRM go well together
* Stop juggling between email and CRM
Get a better perspective of your customers' needs by tracking every email interaction from Gmail inside Zoho CRM.

* Easily share files
Attach files from Google Docs in Zoho CRM, and share documents that open online and work on any platform.
   
* Two-way synchronization of tasks
Add tasks from Zoho CRM to Google Tasks. Plan your work time, never miss your deadlines, and ensure important work doesn’t fall through the cracks.

* The best CRM for Google Ads 
Get a complete picture of your online ad campaigns. Get insights on your return on investment. 
 
* Web forms for Google Sites
Use Zoho CRM to publish web forms to your Google Sites and get quality leads online. 
 
* Single Sign On
Forget about remembering multiple passwords to log into your system and just use your Google Credentials to log into Zoho CRM. Once you set this up, you also get notifications from your CRM activities from the Google Universal Navigation Bar.
Additional information
PricingFree of charge with paid features
Developer
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Zoho CRM will ask for the permissions shown below. Learn more
Zoho CRM will need access to your Google account
This will allow Zoho CRM to :
See, edit, create, and delete all of your Google Drive files
Read, compose, send, and permanently delete all your email from Gmail
See, edit, share, and permanently delete all the calendars you can access using Google Calendar
See, edit, download, and permanently delete your contacts
See info about users on your domain
Create, edit, organize, and delete all your tasks
See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
Manage your sites
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Marketing Prabhat Electric
June 3, 2022
A great App for beginners starting with CRM, easy to understand and proceed with the work flow. The learning videos are very effective too.
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Jervis DiCicco
June 7, 2022
Zoho CRM is an amazing tool and we love it. This add-on makes integration with Gmail extremely convenient. I'm holding a star until a couple of issues are resolved: 1) Would love to be able to add data to modules other than leads and contacts (especially custom modules) and 2) Google Calendar and Zoho Calendar do NOT sync recurring events. That is a big issue for us!
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A User of Zoho CRM
October 4, 2017
Love Zoho. I tried far more CRM products than I would like to admit and found this to be a nice balance between a simple, clean UI and the flexibility of something like Salesforce. And the additional apps in Zoho One make life so much easier instead of logging into 10 different sites.
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Mahendra Tiwari
February 25, 2021
You do not have permission to access Zoho Books Please contact your administrator to install Zoho Books from Google Apps Marketplace.
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A User of Zoho CRM
March 1, 2012
I evaluated salesforce, sugar, insightly and other 2 and found that ZOHO was the best because it had all the important features and it is very affordable. I started with the free version for 3 users and I was actually very surprised that it is very complete. But I had to upgrade because after we evaluated the software, we needed more than 3 users and needed the Google Apps integration too, so we are paying customers (US$ 15.00 per user per month with Gmail integration) . I'm giving it 4 stars because even though the software is available in Spanish (VERY important to us!), the gadgets are NOT, but still very useful all of them to fully take advantage of the Google Apps integration. I've been using ZOHO for three months now and I'm very happy with it.
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A User of Zoho CRM
August 8, 2019
Zoho is the BEST, cheapest and most versatile business platform on the planet. Scalable from one to thousands of users. CRM is mandatory in ANY business and Zoho CRM is the best way to go. I use Zoho ONE in MY business and recommend it to all my clients (and install and maintain it too)
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A User of Zoho CRM
May 21, 2015
I've helped clients to select and install several different CRM systems over the years and used numerous others. Most recently I've extensively trialled some of the most popular cloud-based CRM systems that are integrated into Google Apps, including Capsule and Insightly. My conclusion after a month of using Zoho pretty intensively is that it is probably *not* the best for unsophisticated users. If you just want a glorified contact list with a pretty user interface and a basic link to MailChimp then you don't need the complexity of Zoho CRM. However Capsule and Insightly just don't work as well as Zoho when it comes to managing accounts, contacts and opportunities. It's said that the devil is in the detail and Zoho gets all the basics right so it's always quick to do what you need to do. The extensive customisation is also superb. This goes way beyond adding in a few custom fields; without too much effort you can get Zoho to prioritise what's important to your business while eliminating all the clutter. The integration with Google contacts puts it in a league above the likes of Capsule and Insightly. Again, it's the attention to detail and the configurability that makes it work so well. If you are fed up of double-entering contact details and not having contacts in your phone that should have sync'd from your current CRM, you'll find Zoho a real improvement. I only tested the 2-way sync briefly but it seems fine. The integration to Google mail (or any other email for that matter) uses a different approach to Capsule and Insightly. Rather than asking you to manually store emails from within Gmail, Zoho scans all your incoming emails and those that match a contact in Zoho get pulled in automatically (and yes, there are some pretty neat privacy settings to prevent everyone seeing sensitive emails). I guess this wouldn't be right for everyone: for example if your business model means you need to record emails against someone other than just the sender. However given the intermittent problems that Insightly's Gmail gadget had in Firefox, this is a far simpler, foolproof solution. The integration to Zoho Campaigns is better than any MailChimp integration that I've seen. With Capsule and Insightly the integration to MailChimp is OK but you get the impression the people who developed it don't actually manage marketing campaigns themselves. Zoho is again better because of a load of small details, done right. Where Zoho is let down is not the technology but the support. The documentation is fairly extensive but a bit too high level. They really need to get more specifics covered in there. The email and phone support is also pretty poor. Not the worst support you get from CRM companies, but while I was migrating to Zoho and had questions about best practice and data import, the support staff showed a lack of real understanding and gave stock answers that just didn't answer the question. For a power user this is frustrating. You can see an answer just beyond your reach but have to just use trial and error to work it out. For individual company users it probably wouldn't be an issue. Overall I recommend Zoho CRM highly. I am using the paid version, one step up from the cheapest at $25pm ($240pa).
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A User of Zoho CRM
April 27, 2011
I have been through just about every CRM out there including open-architecture and proprietary software, web-based and server-based. If you want a FAST but powerful CRM that also can keep emails within the client page, Zoho is the best value for the money. Tech support is good (very good when you consider the cost) and they are always improving the software. Is it perfect? Heck no - but it is evolving nicely and it costs a heck of a lot less than SF (which isn't any better in basic functions and integrations). I would like to see more third-party apps and I am looking forward to some of the customization improvements coming down the pipe this year.
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A User of Zoho CRM
January 24, 2013
I have been using Zoho for 4 months now. I evaluated all the CRM programs out there and decided Zoho was the best for the money. And I feel they are. At first it looks like a very simple program but the little features they put into it, and after you discover them are very powerful. Unfortunately, there are 2 areas I have run into problems with. One is reports. This is an inconvenience because you have to export them to Adobe or Excel and then spend additional time formatting. No formatting out to Adobe. This means you have to get the report function at an additional price. At the Enterprise stage, that should be included. BUT..the biggest problem I am having is syncing with Google contacts. This seems like a basic function that would be a necessity in CRM programs. First, the sync is only available once a day, or longer if you desire. This should be instant like Google and Outlook. Next, the data flow is not reliable. Google to Zoho is perfect. Zoho back to Google is flawed. On my system, it is non-existent. Furthermore, I have had instances where contacts were deleted out of Google because of changes made to the contact in Zoho. Customer support, tells me the developers are working on it. Well this has been going on for months with several unsuccessful attempts to resolve. When you lose a contact that you have had notes on for years, that is a big issue. Sure you can restore in Google, but with numerous users & thousands of contacts, who can? Duplicates are also rampid.
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A User of Zoho CRM
December 5, 2011
I used to have Sage ACT and an exchange server with multiple users. Having had enough of being a part time IT consultant (server and mail server) I migrated my company mail to google apps...and was absolutely delighted...I then bought a MAC to replace was my Windows Dell and was even more delighted...Now ACT was windows only and I also needed a server to run it to access it remotely....sigh...it also costs £200! I had to pay this and replace old license after a company restructure....Arrghh So I thought I'd try a few "free" packages from Google marketplace. I knew I wanted cloud based and I wanted google mail integration. Now I tried Insightly as well, but it was too simple and I couldn't migrate all my stuff from ACT (particularly the old notes and descriptions from my ACT opportunities).....Zoho has all the features I'm used to in ACT, and it also completely integrates with google mail......so I can add leads and contacts straight from google mail. Basically ZOHO is better than ACT - and much cheaper - and in the cloud - and accessible from a mac..... Also with abit of customization I migrated all my companies and contacts and opportunities etc... from ACT using CSV values...it really is simple once you give it a go... The interface wasn't that sexy but once you put your logo in the top corner and chosen the theme you like its great.... all in all very very good. The best I tried. Its perfect take my word for it. I absolutely love it - dont bother looking any further.
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