Google Telephony Services Privacy Disclosure
The
This Disclosure applies to the Google Telephony Services as offered by various Google Telephony Service Providers (each, a “GTSP”) within the Google group. The GTSP that provides Google Telephony Services to you will be determined by the billing address of the customer who ordered the services (the “Customer”) and your location. GTSPs also use Google Affiliates and non-Google third party providers (“Telephony Providers”) to provide the Google Telephony Services. All GTSPs (referred to as “we” in this Disclosure) and Telephony Providers are listed at, (i) for Google Voice,
Additional information we collect and use
The
A Google Workspace account is a Google Account created and managed by your domain administrator. Your domain administrator and any resellers who manage your Google Workspace account may be able to access and retain information stored in your account, like your call records, text messages, or voicemails. For more information about data controlled by domain administrators, please see the
When the Customer or an End User submits a request to port an existing telephone number to Google Voice from an End User’s existing carrier, we will exchange information with the losing carrier including name, address, and phone number. We also collect personal information directly from you based on use of the Google Telephony Services. This includes call history (including calling party phone number, called party phone number, location, date, time, and duration of call).
We use this personal information to bill the Customer and to comply with applicable laws and regulations including (i) for the provision of local telephone numbers; (ii) to port Customer or End User information to a new service provider; (iii) to support calls to emergency services; and (iv) as described below in “Information we share.”
We do not serve ads in the Google Telephony Services or use personal information collected by the Google Telephony Services for marketing or advertising purposes. Location data associated with your use of the Google Telephony Service is used only for the purposes of conveying a communication on an electronic communications network, billing, emergency calls, and to comply with applicable law.
Information we share
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The
Google Privacy Policy explains how we share information we collect. Additional explanation about how we share information collected by the Google Telephony Services is provided below.-
• Your personal information might be shared with Telephony Providers as necessary to comply with all applicable laws and regulations in the relevant jurisdiction(s) mentioned above, to enable you and other End Users to terminate calls to the public switched telephone network (PSTN) and to receive calls from the PSTN and to enable billing. Caller location information may be provided to authorities handling emergency calls.
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• We may be required to retain and preserve certain information that we obtain in providing the Google Telephony Services (including call history data) in order to comply with applicable law, regulation, legal process or enforceable governmental requests.
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• We may access and disclose End User information, such as names, addresses, phone numbers, calling records, communications content, location data, billing information, or any other information collected through the Customer’s or your use of the Google Telephony Services, as required by law including to governmental authorities.
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• If you use Google Voice, your phone number may be displayed to the person you’ve called. You can find out how to block your phone number from being displayed
here .
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Contact us
If you have questions about management of Google Workspace accounts or use of personal information by your domain, please contact your Google Workspace administrator.
If you have questions about our practices, please visit the