• Cut credit memo creation time from a week to minutes with Gemini

• Improved the accuracy of reports by 89% with Gemini

• Saved thousands of hours annually by automating repetitive tasks with Gemini

• Boosted productivity by an estimated 10–15% across teams

With the growing demand for speed and accuracy in customer service, Banesco USA knew it needed to embrace AI to rethink its workflows. As an existing Google Workspace customer, the bank had already established a culture of collaboration and innovation, using tools like Google Docs, Sheets, and Slides to collaborate on files, and Meet and Gmail to stay connected from anywhere. Then, while attending Google Cloud Next, an annual Google innovation forum, the team discovered Gemini, which kicked off a chain reaction of productivity.

This inspired Banesco USA to create its Credit Memo AI Assistant. Built using the multimodal capabilities of Gemini, Document AI for extracting details from unstructured data, and Vertex AI to deploy at scale, this tool automates the most time-intensive components of the credit memo process. Underwriters no longer have to manually sift through thousands of pages or extract data one section at a time. Instead, the system can handle multiple file types and generate a draft credit memo in minutes instead of a week.

"What's really transformational is how Google Workspace tools integrate so seamlessly into our existing workflows," explained Ainsworth Alexander, BI and automation manager at Banesco USA. "Employees can simply upload documents, and the AI does the heavy lifting."

The direct integration of Gemini across Google Workspace further accelerates adoption. Once a draft credit memo is generated, underwriters can use Google Docs to review, edit, and finalize the output. Gmail aids in communicating seamlessly with all stakeholders, while shared folders in Google Drive ensure that every step of the process is archived securely.

"When we designed the system, we made sure it blended into the tools our employees already know and trust," Valle says. "The combination of Google Workspace and Google AI has allowed us to build something that feels intuitive, rather than disruptive."

Google Workspace and Gemini have touched nearly every corner of Banesco USA. Beyond the Credit Memo AI Assistant, teams are finding efficiencies with Gemini in their day-to-day work. For instance, many employees use Gemini to create or refine documents, whether summarizing meeting notes, generating policy drafts, or pulling key insights from data. Others use it to turn their ideas into professional, concise emails to communicate with executives.

"What used to take hours now takes minutes with Gemini," said Christian Mesa, an automation analyst at the bank. "It's great for brainstorming and helps me get straight to the point while keeping it polished."

Others rely on Gemini for its "Take notes for me" feature within Google Meet, which allows employees to focus on discussions without worrying about missing details. "We're no longer distracted trying to write everything down during calls," Mesa explains. "We can just engage fully, knowing the tool will summarize key points for us."

As each team member applies the tools in ways that fit their roles, Google Workspace with Gemini has sparked a cultural shift across Banesco USA. "At first, there was skepticism," Valle explains. "People worried AI might take over their jobs. But now, they see it as a tool that amplifies their skills. It's about helping people, not replacing them."