To provide a better experience for users and enable BYOD, Celestica migrated to Google Workspace, saving more than 17,000 hours a year in employee productivity.
Celestica is a multinational electronics manufacturing and supply chain services company.
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Canada
https://www.celestica.com
To provide a better experience for users and enable BYOD, Celestica migrated to Google Workspace, saving more than 17,000 hours a year in employee productivity.
Google Workspace Results
Migrated 16,000 users to Google Workspace in 5 months
• Provides a better user experience for more than 17,000 employees in 12 countries
• Improves mobility and enables BYOD with anytime, anywhere access on any device
• Reduces the cost of voice and video collaboration by 90%
A leader in design, manufacturing, hardware platform, and supply chain solutions,
Supporting such a complex value chain requires Celestica’s employees to work together effectively and share knowledge and ideas across functions and geographies. As part of an ongoing digital transformation and application modernization strategy, Celestica was an early adopter of
Before Google Workspace, users had a limited 400MB mailbox quota in IBM Lotus Notes, which required them to spend extra time managing their inboxes. Email, calendar, and contacts were only available when users were connected to the Celestica network or accessed over a VPN. Employees wasted valuable time emailing documents back and forth, and cutting and pasting between applications.
“Google Workspace was exactly what we needed to improve mobility and enable employees to work more collaboratively using an integrated toolset,” says Paul Stanners, Director of Celestica’s Digital Transformation Program. “It’s all about providing a better user experience, which was our primary motivation to adopt cloud-based apps.”
Making migration fun and easy for 16,000 users
“We found Google Workspace adoption to happen naturally. When you see a colleague doing something cool in Google Workspace, you want to do it too—and it’s easy to learn!” - Kenneth Sheng, Employee Collaboration Services, Celestica
Celestica conducted its initial Google Workspace migration with help from
“Onix’s experience and technical leadership helped accelerate Celestica’s migration from numerous on-premises messaging and collaboration tools to Google Workspace, with special attention to data migration and change management around communications, training, and employee engagement,” says Paul.
The entire IT department of approximately 400 employees volunteered to migrate first, to lead by example and better understand how the change would impact users. Shortly afterward, Celestica began an early adopter program, onboarding 1,600 volunteers who represented every country and every business function. To generate enthusiasm during the early adopter phase, Celestica held contests, awarding
The global go-live was a great success, with no disruption to the business. In the weeks following, early adopters served as Google Guides, helping other employees within their departments get the most from the new tools. Celestica continued to promote Google Workspace internally and offered fun training opportunities, allowing users to earn “belts” and become Google Ninjas by taking quizzes built with
“We found Google Workspace adoption to happen naturally,” says Kenneth Sheng, Employee Collaboration Services, Celestica. “While we did provide formal training, much of the knowledge transfer occurred between employees. When you see a colleague doing something cool in Google Workspace, you want to do it too—and it’s easy to learn!”
Instant access to data and colleagues
Celestica migrated 180 days of email for employees and a large number files from IBM Lotus Notes document libraries to
Users can now access their mail, calendar, and files anytime, anywhere, using any device, enabling Celestica to offer a voluntary bring-your-own-device (BYOD) program while keeping company data safe. Celestica used the
Celestica also equipped 64 rooms around the world with flat-screen monitors and
“With Google Workspace, all our users have easy access to the latest data as well as enterprise-quality video collaboration,” says Paul. “We’re averaging 3,800 Google Meet per month and reducing the cost to equip a room with voice and video capabilities by 90%.”
Saving over 17,000 hours a year
“Real-time collaboration in Google Workspace saves us more than 17,000 hours of employee time per year.” - Paul Stanners, Director, Digital Transformation Program, Celestica
Since moving to Google Workspace, Celestica has added more users through acquisitions, recently surpassing the 17,000 mark. With unlimited space to store email and files, users no longer spend time cleaning out their inboxes and folders to remain within a storage quota.
Users across time zones can collaborate on a single live document and be much more productive. By editing
“With Google Workspace, I can make changes to a document at night knowing that when I wake up, my coworkers in other time zones will have added their input to the most recent version,” says Paul.
To get an accurate measure on collaboration across the company, Celestica uses the reporting available through the Google Workspace Admin panel to identify how many Google Docs, Sheets, and Slides have been edited by another person other than the owner of the document. “Real-time collaboration in Google Workspace saves us more than 17,000 hours of employee time per year,” says Paul.
Inspiring creative solutions
Employees are finding creative ways to use Google Workspace tools together. In one case, when a customer’s product was being manufactured in both Thailand and Canada, Celestica used
“Operations teams in Thailand and Toronto started using Google Workspace to look at metrics on a daily basis and provide real-time visibility into each other’s operations to make sure we’re meeting our customer scorecard metrics,” says Paul. “We went from weekly updates to daily updates.”
Celestica developed a stateless workflow engine on Google App Engine that creates simple request-approval workflows. Request forms are dynamically generated from database fields, with the ability to show or hide fields based on business logic. Business owners control field values via lookups against Sheets. Celestica also developed an application on App Engine that enables the sharing of best practices from teams practicing Kaizen, Lean, and Six Sigma quality improvements, helping other teams achieve the same benefits without reinventing the wheel.
Creating a sustainable workplace
Celestica uses Google+ communities to help promote sustainability initiatives and activities such as volunteering in the community, environment protection via recycling and reuse tips, and employee health awareness through blood donor clinics and healthy lifestyle choices. Employees are asked to take a Sustainable Workspace pledge via Forms.
To accommodate shop floor employees who don’t have a Google Workspace account, Celestica used
“App Maker makes it easy to extend Google Workspace apps and create custom functionality for simple applications,” says Paul. “It’s easy for employees to take the sustainability pledges, and for our sustainability team to monitor the program to see how well it is working.”
World-class data security
“With Google Workspace, we’re accomplishing more together and doing it faster than ever. Google Workspace will help us achieve our objectives faster, more efficiently, and with greater success.” - Paul Stanners, Director, Digital Transformation Program, Celestica
As a global company, Celestica must comply with security regulations around the world. It selected Google Workspace partially because of Google leadership in data security and its commitment to keeping customer information safe. Onix performs annual security audits, keeping Celestica informed of new security features. To provide an extra layer of security while also improving workflows, Celestica combines two-step verification with single sign-on when users log in to Google Workspace.
“Our security organization looked at two-step verification in Google Workspace as a model for what we need to implement in other applications,” says Paul. “Security is becoming more critical every day, and we have full confidence in Google.”
Unlocking a better future
For Celestica, moving productivity and collaboration to Google Workspace enables an even greater focus on the customer, helping the company deliver more value and better outcomes worldwide.
“With Google Workspace, we’re accomplishing more together and doing it faster than ever,” says Paul. “Google Workspace will help us achieve our objectives faster, more efficiently, and with greater success.”
Deployment Partner (Google Workspace authorized reseller)
OnixAs a Google Cloud Premier Partner, Onix’s portfolio of world-class products and services includes Google Workspace, Chrome, Cloud Platform, Maps, Enterprise Search, Application Development, and proprietary solutions.