客戶問了一個複雜的問題，牽涉許多層面。為了準確回覆，您需要搜尋及使用散布在多個文件中的資訊，於是利用側邊面板對 Gemini 版雲端硬碟下達提示。輸入內容如下：
Summarize information about [product name] including the product’s specific [return policy], [ingredients], and [certifications].
Summarize information about [product name] including the product’s specific [return policy], [ingredients], and [certifications].
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Gemini 傳回一份摘要和多個相關檔案的連結，可直接從側邊面板點選開啟。閱讀資訊後，您回到電子郵件中生成給客戶的回覆。您開啟郵件，利用側邊面板對 Gemini 版 Gmail 下達提示，並輸入「@檔案名稱」標記相關檔案。輸入內容如下：
Generate a response to the customer question about our [return policy] and [product certifications] based on @[Customer FAQ Document]. Use a helpful and professional tone.
Generate a response to the customer question about our [return policy] and [product certifications] based on @[Customer FAQ Document]. Use a helpful and professional tone.
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您是客戶服務團隊經理，需要建立可擴充的資源，制定團隊溝通標準。您開啟新的 Google 文件，利用側邊面板對 Gemini 版 Google 文件下達提示，展開腦力激盪。輸入內容如下：
Draft templates for three different types of customer communication. Create templates for apology emails, order confirmation messages, and thank you notes for loyal customers. Keep each template to one paragraph and use a friendly tone.
Draft templates for three different types of customer communication. Create templates for apology emails, order confirmation messages, and thank you notes for loyal customers. Keep each template to one paragraph and use a friendly tone.
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您用建議的範本當做基礎，以自己的視角開始編輯，並加入符合公司品牌和政策的內容。現在您想概略說明團隊溝通的最佳做法，用於到職訓練，於是開啟新的文件，對 Gemini 版 Google 文件下達提示。輸入內容如下：
Craft a list of customer communication best practices that can be used to train new team members. Outline three sections, including how to handle happy customer inquiries, neutral customer inquiries, and dissatisfied customer inquiries.
Craft a list of customer communication best practices that can be used to train new team members. Outline three sections, including how to handle happy customer inquiries, neutral customer inquiries, and dissatisfied customer inquiries.
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另外，您也想製作標準化的溝通範本，方便團隊成員與客戶通話，於是對 Gemini 應用程式下達提示：
I am a [customer service manager]. I am trying to create standardized language that the team can use when interacting with customers on phone calls. Generate templates for common call openings, greetings, and closures for a customer service representative at a retail store. These templates should allow for personalization with customer details. The goal is to ensure consistency and professionalism while allowing for differentiation with specific customer information.
I am a [customer service manager]. I am trying to create standardized language that the team can use when interacting with customers on phone calls. Generate templates for common call openings, greetings, and closures for a customer service representative at a retail store. These templates should allow for personalization with customer details. The goal is to ensure consistency and professionalism while allowing for differentiation with specific customer information.
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您發現客訴案件增加，必須展開跨部門協作，才能處理反覆發生的問題，於是對 Gemini 版 Gmail 下達提示。輸入內容如下：
Draft an email to my colleagues proposing a meeting to discuss customer experience improvement initiatives. Request that marketing, sales, and product stakeholders meet in the next week to get a clear sense of roles and responsibilities.
Draft an email to my colleagues proposing a meeting to discuss customer experience improvement initiatives. Request that marketing, sales, and product stakeholders meet in the next week to get a clear sense of roles and responsibilities.
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您編輯電子郵件後，便寄給同事。現在您想建立試算表，用來追蹤這個跨部門計畫的進度，於是開啟 Google 試算表，使用側邊面板對 Gemini 版試算表下達提示。輸入內容如下：
Create a table to track the progress and impact of different customer experience improvement tactics using relevant metrics, including support ticket volume and priority level (high, medium, low).
Create a table to track the progress and impact of different customer experience improvement tactics using relevant metrics, including support ticket volume and priority level (high, medium, low).
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