If you signed an offline variant of this Agreement for use of the Google Workspace services under the same Google Workspace Account, the terms below do not apply to you and your offline terms govern your use of the Google Workspace Services.
If your billing account is in India, please review these Terms of Service, which apply to your use of Google Workspace.
If your billing account is in Brazil, please review these Terms of Service, which apply to your use of Google Workspace.
Se a sua conta para faturamento é no Brasil, por gentileza veja o Termos de Serviço, que será o Termo aplicável à sua utilização da Google Workspace.
These Google Workspace Terms of Service (together, the 'Agreement') (formerly known as 'Google Workspace (Online) Agreement' or 'Google Workspace Agreement') are entered into by Google and the entity or person agreeing to them ('Customer') and govern the Customer's access to and use of the Services. 'Google' has the meaning given at https://cloud.google.com/terms/google-entity.
This Agreement is effective when the Customer clicks to accept it (the 'Effective Date'). If you are accepting on behalf of the Customer, you represent and warrant that (i) you have full legal authority to bind the Customer to this Agreement; (ii) you have read and understand this Agreement; and (iii) you agree, on behalf of the Customer, to this Agreement.
- 1. Provision of the
- 1.1 Services use. During the Term, Google will provide the Services in accordance with the Agreement, including the SLA. The Customer may use the Services ordered in the applicable Order Form or Reseller Order in accordance with this Agreement.
- 1.2 Admin Console. Customer will have access to the Admin Console, through which Customer may manage its use of the Services.
- 1.3 Accounts; verification to use
- (a) Accounts. The Customer must have an Account to use the Services and is responsible for the information that they provide to create the Account, the security of its passwords for the Account and any use of its Account. Google has no obligation to provide multiple accounts to the Customer.
- (b) Verification to Use Services. The Customer must verify a Domain Email Address or a Domain Name to use the Services. If the Customer does not have valid permission to use the Domain Email Address or does not own or control the Domain Name, then Google will have no obligation to provide the Customer with the Services and may delete the Account without notice.
- 1.4 Incorporated terms. The URL Terms, including the Service-Specific Terms and Data Processing Amendment, are incorporated by this reference into the Agreement. Customer may, in addition, be required to accept the Data Processing Amendment via the Admin Console solely for technical or operational reasons, but any such acceptance will not affect the rights or obligations of the parties as described in this Agreement or the Data Processing Amendment.
- 1.5 Modifications.
- (a) To the Services. Google may make commercially reasonable changes to the Services from time to time. Google will inform Customer if the Google makes a material change to the Services that has a material impact on the Customer's use of the Services and if the Customer has subscribed with Google to be informed about such change.
- (b) To the Agreement. Google may change the terms of this Agreement from time to time and will post any such changes at https://workspace.google.com/intl/en-GB/terms/premier_terms.html. These changes will only take effect at the beginning of the Customer’s next Order Term, at which time the Customer’s continued use of the Services will constitute its acceptance of the changes. This Section 1.5(b) (Modifications to the Agreement) does not apply to changes to URL Terms.
- (c) To the URL Terms (except the Data Processing Amendment). Google may change the URL Terms from time to time and will notify the Customer if any such change is material. Google may notify the Customer of material SLA changes via the applicable SLA web page. Material changes to the URL Terms will become effective 30 days after notice is given, except that (i) materially adverse SLA changes will become effective 90 days after notice is given and (ii) changes applicable to new Services or functionality will be effective immediately. This Section 1.5(c) (Modifications to the URL Terms (except the Data Processing Amendment)) does not apply to changes to the Data Processing Amendment.
- (d) To the Data Processing Amendment.
Google may only change the Data Processing Amendment where such change is
required to comply with applicable law, applicable regulation, court order or
guidance issued by a governmental regulator or agency, where such change is
expressly permitted by the Data Processing Amendment, or where such change:
- (i) is commercially reasonable;
- (ii) does not result in a degradation of the overall security of the Services;
- (iii) does not expand the scope of or remove any restrictions on Google's processing of 'Customer Personal Data', as described in the 'Scope of Processing' Section of the Data Processing Amendment; and
- (iv) does not otherwise have a material adverse impact on the Customer's rights under the Data Processing Amendment.
- If Google makes a material change to the Data Processing Amendment in accordance with this Section 1.5(d) (Modifications to the Data Processing Amendment), Google will post the change at the web page containing the Data Processing Amendment.
- (e) Discontinuation of Core Services. Google will notify the Customer at least 12 months before discontinuing any Core Service (or associated material functionality) unless Google replaces such discontinued Core Service or functionality with a materially similar Core Service or functionality. Nothing in this Section 1.5(e) (Discontinuation of Core Services) limits Google's ability to make changes required to comply with applicable law, address a material security risk or avoid a substantial economic or material technical burden. This Section 1.5(e) (Discontinuation of Core Services) does not apply to Other Services or to pre-general availability Services, offerings or functionality.
- 2. Payment terms.
- 2.1 Usage measurement and billing
options. Google’s measurement tools will be used to determine the
Customer’s usage of the Services and any such determination by Google for the
purpose of calculating Fees is final. Customer may elect one of the billing options
below or any other option offered by Google when the Customer places its order for
- (a) Flexible plan. If the Customer selects this option, the Customer will not be committed to purchase the Services for a pre-defined term, but will pay Fees based on its daily usage of the Services, billed monthly in arrears. Any partial day of Services usage will be rounded up to a full day of Services usage for the purposes of calculating Fees.
- (b) Annual/Fixed-Term Plan. If the Customer selects this option, the Customer will be committed to purchasing the Services for one or more annual terms (as selected by the Customer). Google will bill the Customer according to the terms associated with the Customer’s elections on the Order Form.
- Google may change its offering of billing options (including by limiting or ceasing to offer any billing option) upon 30 days’ notice to the Customer and any such change will take effect at the beginning of the Customer’s next Order Term. Billing options may not be available to all the Customers. The Customer may pay for the Services using the payment options listed in Section 2.2 (Payment) below.
- 2.2 Payment. All payments are due in the
currency stated on the Order Form or invoice.
- (a) Credit card or debit card. If the Customer is paying with a credit card, debit card or other non-invoice form of payment payments are due at the end of the month during which the Customer received the Services. For credit cards or debit cards, as applicable: (i) Google will issue an electronic bill for all applicable Fees when due, and (ii) these Fees are considered overdue 30 days after the end of the month during which the Customer received the Services.
- (b) Invoices. Payments for invoices are due 30 days after the invoice date (unless otherwise specified on the Order Form) and are considered overdue after such date.
- (c) Other forms of Payment. The Customer may change its payment method to any other method that Google may enable in the Admin Console, subject to acceptance by the Customer of any additional terms applicable to that payment method.
- (d) Payment information. Payments made via wire transfer must include the bank information provided by Google.
- 2.3 Taxes.
- (a) The Customer is responsible for any Taxes, and will pay Google for the Services without any reduction for Taxes. If Google is obligated to collect or pay any Taxes, the Taxes will be invoiced to the Customer and the Customer will pay such Taxes to Google, unless the Customer provides Google with a timely and valid tax exemption certificate.
- (b) The Customer will provide Google with any applicable tax identification information that Google may require under applicable law to ensure its compliance with applicable tax regulations and authorities in applicable jurisdictions. The Customer will be liable to pay (or reimburse Google for) any taxes, interest, penalties or fines arising out of any mis-declaration by the Customer.
- 2.4 Payment disputes. Any payment disputes must be submitted before the payment due date. If the parties determine that certain billing inaccuracies are attributable to Google, Google will not issue a corrected invoice, but will instead issue a credit memo specifying the incorrect amount in the affected invoice. If a disputed invoice has not yet been paid, Google will apply the credit memo amount to the disputed invoice and the Customer will be responsible for paying the resulting net balance due on that invoice. Nothing in this Agreement obligates Google to extend credit to any party.
- 2.5 Delinquent payments; Suspension. Late payments may bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) from the payment due date until paid in full. The Customer will be responsible for all reasonable expenses (including attorneys' fees) incurred by Google in collecting such delinquent amounts. Further, if the Customer’s payment for the Services is overdue, Google may Suspend the Services or terminate the Agreement for breach under Section 8.3 (Termination for breach).
- 2.6 No purchase order number required. The Customer is obligated to pay all applicable Fees without any requirement for Google to provide a purchase order number on Google's invoice (or otherwise).
- 2.7 Price revisions. Google may change the Prices at any time unless otherwise expressly agreed in an addendum or Order Form. Google will notify the Customer at least 30 days in advance of any changes. The Customer's pricing will change at the beginning of the Customer’s next Order Term after the 30-day period.
- 2.1 Usage measurement and billing options. Google’s measurement tools will be used to determine the Customer’s usage of the Services and any such determination by Google for the purpose of calculating Fees is final. Customer may elect one of the billing options below or any other option offered by Google when the Customer places its order for the Services.
- 3. Customer obligations.
- 3.1 Compliance. The Customer will (a) ensure that the Customer and its End Users' use of the Services complies with the Agreement, (b) use commercially reasonable efforts to prevent and terminate any unauthorised use of, or access to, the Services and (c) promptly notify Google if the Customer becomes aware of any unauthorised use of, or access to, the Services, Account or the Customer's password. Google reserves the right to investigate any potential violation of the AUP by the Customer, which may include reviewing Customer Data.
- 3.2 Privacy. The Customer is responsible for any consents and notices required to permit (a) the Customer's use and receipt of the Services, and (b) Google's accessing, storing and processing of data provided by the Customer (including Customer Data) under the Agreement.
- 3.3 Restrictions. The Customer will not, and will not allow End Users to, (a) copy, modify or create a derivative work of the Services; (b) reverse engineer, decompile, translate, disassemble or otherwise attempt to extract any or all of the source code of the Services (except to the extent such restriction is expressly prohibited by applicable law); (c) sell, resell, sublicence, transfer or distribute any or all of the Services; or (d) access or use the Services (i) for High Risk Activities; (ii) in violation of the AUP; (iii) in a manner intended to avoid incurring Fees (including creating multiple Customer Accounts to simulate or act as a single Customer Account or to circumvent Service-specific usage limits or quotas); (iv) to engage in cryptocurrency mining without Google's prior written approval; (v) to place or receive emergency service calls, unless stated otherwise in the Service-Specific Terms; (vi) for materials or activities that are subject to the International Traffic in Arms Regulations (ITAR) maintained by the United States Department of State; (vii) in a manner that breaches, or causes the breach of, Export Control Laws; or (viii) to transmit, store or process health information subject to United States HIPAA regulations, except as permitted by an executed HIPAA BAA.
- 3.4 Additional Products. Google makes optional Additional Products available to the Customer and its End Users. Use of Additional Products is subject to the Additional Product Terms. The Customer can enable or disable Additional Products at any time through the Admin Console.
- 3.5 Administration of Services. The Customer may specify through the Admin Console one or more Administrators who will have the right to access Admin Accounts. The Customer is responsible for (a) maintaining the confidentiality and security of the End User Accounts and associated passwords and (b) any use of the End User Accounts. The Customer agrees that Google’s responsibilities do not extend to the internal management or administration of the Services for the Customer or any End Users.
- 3.6 Abuse monitoring. The Customer is solely responsible for monitoring, responding to and otherwise processing emails sent to the 'abuse' and 'postmaster' aliases for Customer Domain Names, but Google may monitor emails sent to these aliases to allow Google to identify Services abuse.
- 3.7 Requesting additional End User Accounts during Order Term. The Customer may purchase additional End User Accounts during an Order Term by means of an additional Order Form or Reseller Order or by ordering via the Admin Console. Such additional End User Accounts will have a prorated term ending on the last day of the applicable Order Term.
- 4. Suspension.
- 4.1 AUP violations. If Google becomes aware that the Customer's or any End User's use of the Services violates the AUP, Google will notify the Customer and request that the Customer corrects the violation. If the Customer fails to correct the violation within 24 hours of Google's request, then Google may Suspend all or part of the Customer's use of the Services until the violation is corrected. Suspension of the Services may include removal or unsharing of content that violates the AUP.
- 4.2 Other Suspension. Notwithstanding Section 4.1 (AUP violations), Google may immediately Suspend all or part of the Customer's use of the Services (including use of the underlying Account) if (a) Google reasonably believes that the Customer's or any End User's use of the Services could adversely impact the Services, other customers' or their end users' use of the Services or the Google network or servers used to provide the Services; (b) there is suspected unauthorised third-party access to the Services; (c) Google reasonably believes that immediate Suspension is required to comply with any applicable law or regulation; or (d) the Customer is in breach of Section 3.3 (Restrictions) or the Service-Specific Terms. Google will lift any such Suspension when the circumstances giving rise to the Suspension have been resolved. At the Customer's request, Google will notify the Customer of the basis for the Suspension as soon as is reasonably possible unless prohibited by applicable law.
- 5. Intellectual property rights;
protection of Customer Data; Feedback; using Brand Features within the
- 5.1 Intellectual property rights. Except as expressly stated in this Agreement, this Agreement does not grant either party any rights, implied or otherwise, to the other's content or any of the other's intellectual property. As between the parties, the Customer owns all Intellectual Property Rights in Customer Data and Google owns all Intellectual Property Rights in the Services.
- 5.2 Protection of Customer Data. Google will only access or use Customer Data to provide the Services and TSS to the Customer or as otherwise instructed by the Customer. Without limiting the generality of the preceding sentence, Google will not process Customer Data for Advertising purposes or serve Advertising in the Services. Google has implemented and will maintain administrative, physical and technical safeguards to protect Customer Data, as further described in the Data Processing Amendment.
- 5.3 Customer Feedback. At its option, the Customer may provide feedback or suggestions about the Services to Google ('Feedback'). If the Customer provides Feedback, then Google and its Affiliates may use that Feedback without restriction and without obligation to the Customer.
- 5.4 Using Brand Features within the Services. Google will display within the Services only those Customer Brand Features that the Customer authorises by uploading them into the Services. Google will display those Customer Brand Features within designated areas of the web pages displaying the Services to the Customer or its End Users. The Customer may specify details of this use in the Admin Console. Google may also display Google Brand Features on such web pages to indicate that the Services are provided by Google.
- 6. Technical Support Services. Subject to payment of applicable Fees, Google will provide TSS to the Customer during the Term in accordance with the TSS Guidelines. Certain TSS levels include a minimum recurring Fee as described at https://workspace.google.com/intl/en-GB/terms/tssg.html. If the Customer downgrades its TSS level during any calendar month, Google may continue to provide TSS at the same level and for the same TSS Fees as applied before the downgrade for the remainder of that month.
- 7. Confidential
- 7.1 Obligations. The recipient will only use the disclosing party's Confidential Information to exercise the recipient’s rights and fulfil its obligations under the Agreement, and will use reasonable care to protect against the disclosure of the disclosing party's Confidential Information. The recipient may disclose Confidential Information only to its Affiliates, employees, agents, or professional advisors ('Delegates') who need to know it and who have agreed in writing (or in the case of professional advisors are otherwise bound) to keep it confidential. The recipient will ensure that its Delegates use the received Confidential Information only to exercise rights and fulfil obligations under this Agreement.
- 7.2 Required disclosure. Notwithstanding any provision to the contrary in this Agreement, the recipient or its Affiliates may also disclose Confidential Information to the extent required by applicable Legal Process; provided that the recipient or its Affiliate uses commercially reasonable efforts to (a) promptly notify the other party before any such disclosure of its Confidential Information and (b) comply with the other party's reasonable requests regarding its efforts to oppose the disclosure. Notwithstanding the foregoing, subsections (a) and (b) above will not apply if the recipient determines that complying with (a) and (b) could (i) result in a violation of Legal Process; (ii) obstruct a governmental investigation; or (iii) lead to death or serious physical harm to an individual.
- 8. Term and termination.
- 8.1 Agreement Term. The term of this Agreement (the 'Term') will begin on the Effective Date and continue until the Agreement is terminated or not renewed as stated in this Section 8 (Term and termination).
- 8.2 Renewal.
- (a) With a Flexible Plan. Order Terms for the Flexible Plan are monthly. At the end of each month, the Order Term will automatically renew for another month, unless cancelled by the Customer via the Admin Console.
- (b) With an Annual/Fixed-Term Plan. At the end of each Order Term for an Annual/Fixed-Term Plan, the Services will renew consistent with the Customer’s elections in the Order Form or Admin Console.
- (c) Generally. The Customer may use the Admin Console to adjust the number of End User Accounts to be renewed. The Customer will continue to pay Google the then-current Fees for each renewed End User Account unless the Customer and Google mutually agree otherwise. If either party does not want the Services to renew, then it must notify the other party to this effect at least 15 days before the end of the then-current Order Term, and this notice of non-renewal will take effect at the end of the then-current Order Term.
- 8.3 Termination for breach. To the extent permitted by applicable law, either party may terminate this Agreement immediately on written notice if (a) the other party is in material breach of the Agreement and fails to cure that breach within 30 days after receipt of written notice of the breach or (b) the other party ceases its business operations or becomes subject to insolvency proceedings and the proceedings are not dismissed within 90 days.
- 8.4 Termination for convenience. The Customer may stop using the Services at any time. Subject to the Customer fulfilling all its financial commitments under an Order Form or otherwise under this Agreement (including payment of all Fees for the Order Term), the Customer may also terminate this Agreement for its convenience at any time on prior written notice.
- 8.5 Termination Due to Applicable Law; Violation of Laws. Google may terminate this Agreement and/or any applicable Order Form immediately on written notice if Google reasonably believes that (a) continued provision of any Service used by the Customer would violate applicable law(s) or regulation(s) or (b) the Customer has violated or caused Google to violate any Anti-Bribery Laws or Export Control Laws. If Google terminates the Agreement under Section 8.5(a), then Google will provide a pro-rata refund of any unearned Fees actually paid by the Customer applicable to the period following termination.
- 8.6 Effect of termination or non-renewal. If the Agreement is terminated or not renewed, then (a) all rights and access to the Services will cease (including access to Customer Data), unless otherwise described in this Agreement, and (b) all Fees owed by the Customer to Google are immediately due upon the Customer’s receipt of the final electronic bill or as stated in the final invoice.
- 8.7 No refunds. Unless expressly stated otherwise in this Agreement, termination or non renewal under any section of this Agreement (including the Data Processing Amendment) will not oblige Google to refund any Fees.
- 9. Publicity. The Customer is permitted to state publicly that it is a customer of the Services, consistent with the Trademark Guidelines. If the Customer wants to use Google Brand Features in connection with the Services, the Customer must obtain written permission from Google through the process specified in the Trademark Guidelines. Google may include the Customer's name or Brand Features in a list of Google customers, whether online or in promotional materials. Google may also orally reference the Customer as a customer of the Services. Neither party needs permission under this Section 9 (Publicity) to make a public statement substantially similar to a previously-approved public statement. Any use of a party's Brand Features will inure to the benefit of the party holding Intellectual Property Rights to those Brand Features. A party may revoke the other party's right to use its Brand Features under this Section 9 (Publicity) with written notice to the other party and a reasonable period to stop the use.
- 10. Representations and warranties. Each party represents and warrants that (a) it has full power and authority to enter into the Agreement, and (b) it will comply with all laws and regulations applicable to its provision, receipt or use of the Services, as applicable.
- 11. Disclaimer. Except as expressly provided for in the Agreement, Google does not make and expressly disclaims to the fullest extent permitted by applicable law (a) any warranties of any kind, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular use, title, non-infringement or error-free or uninterrupted use of the Services and (b) any representations about content or information accessible through the Services.
- 12. Limitation of
- 12.1 Limitation on indirect Liability. To the extent permitted by applicable law and subject to Section 12.3 (Unlimited liabilities), neither party will have any Liability arising out of or relating to the Agreement for any (a) indirect, consequential, special, incidental or punitive damages or (b) lost revenues, profits, savings or goodwill.
- 12.2 Limitation on amount of Liability. Each party's total aggregate Liability for damages arising out of or relating to the Agreement is limited to the Fees that the Customer paid during the 12 month period before the event giving rise to Liability.
- 12.3 Unlimited liabilities. Nothing in the
Agreement excludes or limits either party's Liability for:
- (a) its fraud or fraudulent misrepresentation;
- (b) its obligations under Section 13 (Indemnification);
- (c) its infringement of the other party's Intellectual Property Rights;
- (d) its payment obligations under the Agreement; or
- (e) matters for which Liability cannot be excluded or limited under applicable law.
- 13. Indemnification.
- 13.1 Google indemnification obligations. Google will defend the Customer and its Affiliates using the Services under the Customer’s Account and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from an allegation that any Service or any Google Brand Feature infringes the third party's Intellectual Property Rights.
- 13.2 Customer indemnification obligations. The Customer will defend Google and its Affiliates providing the Services and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from (a) any Customer Data or Customer Brand Features or (b) the Customer's or an End User's use of the Services in breach of the AUP or Section 3.3 (Restrictions).
- 13.3 Exclusions. Sections 13.1 (Google indemnification obligations) and 13.2 (Customer indemnification obligations) will not apply to the extent the underlying allegation arises from (a) the indemnified party's breach of the Agreement or (b) a combination of the indemnifying party's technology or Brand Features with materials not provided by the indemnifying party under the Agreement, unless the combination is required by the Agreement.
- 13.4 Conditions. Sections 13.1 (Google
indemnification obligations) and 13.2 (Customer indemnification obligations) are
conditioned on the following:
- (a) Any indemnified party must promptly notify the indemnifying party in writing of any allegation(s) that preceded the Third-Party Legal Proceeding and cooperate reasonably with the indemnifying party to resolve the allegation(s) and Third-Party Legal Proceeding. If breach of this Section 13.4(a) prejudices the defence of the Third-Party Legal Proceeding, the indemnifying party's obligations under Section 13.1 (Google indemnification obligations) or 13.2 (Customer indemnification obligations) (as applicable) will be reduced in proportion to the prejudice.
- (b) Any indemnified party must tender sole control of the indemnified portion of the Third-Party Legal Proceeding to the indemnifying party, subject to the following: (i) the indemnified party may appoint its own non-controlling counsel, at its own expense and (ii) any settlement requiring the indemnified party to admit Liability, pay money or take (or refrain from taking) any action, will require the indemnified party's prior written consent, not to be unreasonably withheld, conditioned or delayed.
- 13.5 Remedies.
- (a) If Google reasonably believes that the Services might infringe a third party's Intellectual Property Rights, then Google may, at its sole option and expense (i) procure the right for the Customer to continue using the Services; (ii) modify the Services to make them non-infringing without materially reducing their functionality; or (iii) replace the Services with a non-infringing, functionally equivalent alternative.
- (b) If Google does not believe that the remedies in Section 13.5(a) are commercially reasonable, then Google may Suspend or terminate the Customer's use of the impacted Services. If Google terminates the impacted Services, then Google will provide a prorata refund of any unearned Fees actually paid by the Customer applicable to the period following termination of such Services.
- 13.6 Sole rights and obligations. Without affecting any other termination rights of either party, this Section 13 (Indemnification) states the parties' sole and exclusive remedy under this Agreement for any third-party allegations of Intellectual Property Rights infringement covered by this Section 13 (Indemnification).
- 14. Resold Customers. This
Section 14 (Resold Customers) applies only if the Customer orders the Services from a
Reseller under a Reseller Agreement (such Services, 'Resold Services').
- 14.1 Applicable Terms. For the purposes
of Resold Services:
- (a) Section 2 (Payment Terms) of this Agreement will not apply;
- (b) Reseller Fees will apply and be payable directly to the Reseller, and all prices for Resold Services will be solely determined between the Reseller and the Customer;
- (c) The Customer will receive any applicable SLA credits from the Reseller;
- (d) Section 12.2 (Limitation on amount of Liability) is replaced with 'Each party’s total aggregate Liability for damages arising out of or relating to the Agreement is limited to the Reseller Fees that the Customer paid for the Resold Services during the 12 month period before the event giving rise to Liability'.
- (e) Any renewal(s) of the Services and/or any Reseller Order will be as agreed between the Customer and the Reseller.
- (f) 'Order Term', as it is used in the Agreement, means the period of time starting on the Services Start Date or the renewal date (as applicable) for the Resold Services and continuing for the period indicated on the then-current Reseller Order unless terminated in accordance with the Agreement; and
- (g) 'Services Start Date', as it is used in the Agreement, means either the start date described in the Reseller Order or, if none is specified in the Reseller Order, the date when Google makes the Resold Services available to the Customer.
- 14.2 Sharing Confidential Information. Google may share Customer Confidential Information with the Reseller as a Delegate subject to Section 7.1 (Obligations).
- 14.3 Reseller as Administrator. At the Customer’s discretion, the Reseller may access the Customer’s Account or End User Accounts. As between Google and the Customer, the Customer is solely responsible for (a) any access by the Reseller to the Customer’s Account or End User Accounts and (b) defining in the Reseller Agreement any rights or obligations as between the Reseller and the Customer with respect to the Resold Services.
- 14.4 Reseller technical support. Customer acknowledges and agrees that the Reseller may disclose End User personal data to Google as reasonably required in order for the Reseller to handle any support issues that the Customer escalates to or via the Reseller.
- 14.1 Applicable Terms. For the purposes of Resold Services:
- 15. Miscellaneous.
- 15.1 Notices. Google will provide notices under the Agreement to the Customer by sending an email to the Notification Email Address. The Customer will provide notices under the Agreement to Google by sending an email to email@example.com. Notice will be treated as received when the email is sent. The Customer is responsible for keeping its Notification Email Address current throughout the Term.
- 15.2 Emails. The parties may use emails to satisfy written approval and consent requirements under the Agreement.
- 15.3 Assignment. Neither party may assign any part of this Agreement without the written consent of the other, except to an Affiliate where (a) the assignee has agreed in writing to be bound by the terms of this Agreement and (b) the assigning party has notified the other party of the assignment. Any other attempt to assign is void. If the Customer assigns this Agreement to an Affiliate in another jurisdiction such that there is a change in the Google contracting entity as defined at https://cloud.google.com/terms/google-entity, this Agreement is automatically assigned to the new Google contracting entity.
- 15.4 Change of Control. If a party experiences a change of Control other than an internal restructuring or reorganisation (for example, through a stock purchase or sale, merger or other form of corporate transaction), that party will give written notice to the other party within 30 days after the change of Control.
- 15.5 Force Majeure. Neither party will be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, terrorism, riots or war.
- 15.6 Subcontracting. Google may subcontract obligations under the Agreement but will remain liable to the Customer for any subcontracted obligations.
- 15.7 No agency. This Agreement does not create any agency, partnership or joint venture between the parties.
- 15.8 No waiver. No party will be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under this Agreement.
- 15.9 Severability. If any part of this Agreement is invalid, illegal, or unenforceable, the rest of the Agreement will remain in effect.
- 15.10 No third-party beneficiaries. This Agreement does not confer any benefits on any third party unless it expressly states that it does. For clarity, Google Affiliates are third-party beneficiaries of Sections 5.3 (Customer Feedback), 7 (Confidential Information) and, where they provide the Services, 13.2 (Customer indemnification obligations).
- 15.11 Equitable relief. Nothing in this Agreement will limit either party's ability to seek equitable relief.
- 15.12 US governing law.
- (a) For US city, county, and state government entities. If the Customer is a US city, county or state government entity, then the Agreement will be silent regarding governing law and venue.
- (b) For US federal government entities. If the Customer is a US federal government entity, then the following applies: ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES WILL BE GOVERNED BY THE LAWS OF THE UNITED STATES OF AMERICA, EXCLUDING ITS CONFLICT OF LAWS RULES. SOLELY TO THE EXTENT PERMITTED BY FEDERAL LAW, (I) THE LAWS OF THE STATE OF CALIFORNIA (EXCLUDING CALIFORNIA'S CONFLICT OF LAWS RULES) WILL APPLY IN THE ABSENCE OF APPLICABLE FEDERAL LAW AND (II) FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, THE PARTIES CONSENT TO PERSONAL JURISDICTION IN AND THE EXCLUSIVE VENUE OF, THE COURTS IN SANTA CLARA COUNTY, CALIFORNIA.
- (c) For all other entities. If the Customer is any entity not identified in Section 15.12(a) (US governing law for US city, county and state government entities) or (b) (US governing law for federal government entities) then the following applies: ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES WILL BE GOVERNED BY CALIFORNIA LAW, EXCLUDING THAT STATE'S CONFLICT OF LAWS RULES, AND WILL BE LITIGATED EXCLUSIVELY IN THE FEDERAL OR STATE COURTS OF SANTA CLARA COUNTY, CALIFORNIA, USA; THE PARTIES CONSENT TO PERSONAL JURISDICTION IN THOSE COURTS.
- 15.13 Amendments. Except as stated in Section 1.5(b) (Modifications: to the Agreement), (c) (Modifications: to the URL Terms (except the Data Processing Amendment)), or (d) (Modifications: to the Data Processing Amendment), any amendment to this Agreement after the Effective Date must be in writing, signed by both parties and expressly state that it is amending this Agreement. For clarity, Google’s provision of an updated URL in place of any URL stated in this Agreement will not constitute an amendment to or modification of the terms of the Agreement.
- 15.14 Survival. The following sections will survive expiry or termination of this Agreement: Section 2 (Payment terms), Section 5 (Intellectual Property Rights; protection of Customer Data; Feedback; using Brand Features within the Services), Section 7 (Confidential Information), Section 8.6 (Effect of termination or non-renewal), Section 11 (Disclaimer), Section 12 (Limitation of liability), Section 13 (Indemnification), Section 14.1 (Applicable terms), Section 14.2 (Sharing Confidential Information) and Section 15 (Miscellaneous).
- 15.15 Entire Agreement. This Agreement sets out all terms agreed between the parties and terminates and supersedes any and all other agreements between the parties relating to its subject matter, including any prior versions of this Agreement. In entering into this Agreement, neither party has relied on, and neither party will have any right or remedy based on, any statement, representation or warranty (whether made negligently or innocently), except those expressly stated in this Agreement.
- 15.16 Conflicting terms. If there is a conflict between the documents that make up this Agreement, the documents will control in the following order (of decreasing precedence): the Order Form, the Data Processing Amendment, the remainder of the Agreement (excluding the URL Terms), and the URL Terms (other than the Data Processing Amendment).
- 15.17 Headers. Headings and captions used in the Agreement are for reference purposes only and will not have any effect on the interpretation of the Agreement.
- 15.18 Conflicting languages. If this Agreement is translated into any language other than English, and there is a discrepancy between the English text and the translated text, the English text will govern unless expressly stated otherwise in the translation.
- 15.19 Definitions.
- 'Account' means the Customer's Google Account credentials and correlating access to the Services under this Agreement.
- 'Additional Products' means products, services and applications that are not part of the Services but that may be accessible for use in conjunction with the Services.
- 'Additional Product Terms' means the then-current terms stated at https://workspace.google.com/intl/en-GB/terms/additional_services.html.
- 'Admin Account' means a type of End User Account that the Customer (or Reseller, if applicable) may use to administer the Services.
- 'Admin Console' means the online console(s) and tool(s) provided by Google to the Customer for administering the Services.
- 'Administrators' mean the Customer-designated personnel who administer the Services to End Users on the Customer’s behalf, and have the ability to access Customer Data and End User Accounts. Such access includes the ability to access, monitor, use, modify, withhold or disclose any data available to End Users associated with their End User Accounts.
- 'Advertising' means online advertisements displayed by Google to End Users, excluding any advertisements that the Customer expressly chooses to have Google or any of its Affiliates display in connection with the Services under a separate agreement (for example, Google AdSense advertisements implemented by the Customer on a website created by the Customer using the 'Google Sites' functionality within the Services).
- 'Affiliate' means any entity that directly or indirectly Controls, is Controlled by or is under common Control with a party.
- 'Anti-Bribery Laws' means all applicable commercial and public anti-bribery laws, including the US Foreign Corrupt Practices Act of 1977 and the UK Bribery Act 2010, that prohibit corrupt offers of anything of value, either directly or indirectly, to anyone, including government officials, to obtain or keep business or to secure any other improper commercial advantage. Government officials include: any government employees, candidates for public office, members of royal families and employees of government-owned or government-controlled companies, public international organisations, and political parties.
- 'AUP' means the then-current acceptable use policy for the Services stated at https://workspace.google.com/intl/en-GB/terms/use_policy.html.
- 'BAA' or 'Business Associate Agreement' is an amendment to the Agreement covering the handling of Protected Health Information (as defined in HIPAA).
- 'Brand Features' means the trade names, trademarks, service marks, logos, domain names and other distinctive brand features of each party, respectively, as secured by such party from time to time.
- 'Confidential Information' means information that one party (or an Affiliate) discloses to the other party under this Agreement and that is marked as confidential or would normally under the circumstances be considered confidential information. It does not include information that is independently developed by the recipient, is rightfully given to the recipient by a third party without confidentiality obligations, or becomes public through no fault of the recipient. Subject to the preceding sentence, Customer Data is considered the Customer's Confidential Information.
- 'Control' means control of greater than 50 per cent of the voting rights or equity interests of a party.
- 'Core Services' means the then-current 'Core Services' as described in the Services Summary, excluding any Third-Party Offerings.
- 'Customer Data' means data submitted, stored, sent or received via the Services by the Customer or its End Users.
- 'Data Processing Amendment' means the then-current terms describing data protection and processing obligations with respect to Customer Data, as stated at https://workspace.google.com/intl/en-GB/terms/dpa_terms.html.
- 'Domain Email Address' means the email address on the Domain Name for use in connection with the Services.
- 'Domain Name' means the domain name specified in the Order Form or Reseller Order to be used in connection with the Services.
- 'End Users' means the individuals who are permitted by the Customer to use the Services and are managed by an Administrator. For clarity, End Users may include employees of Customer Affiliates and other third parties.
- 'End User Account' means a Google-hosted account established by the Customer through the Services in order for an End User to use the Services.
- 'Export Control Laws' means all applicable export and re-export control laws and regulations, including (a) the Export Administration Regulations ('EAR') maintained by the US Department of Commerce, (b) trade and economic sanctions maintained by the US Treasury Department’s Office of Foreign Assets Control and (c) the International Traffic in Arms Regulations (ITAR) maintained by the US Department of State.
- 'Fees' means (a) the product of the amount of the Services used or ordered by the Customer multiplied by the Prices or (b) the applicable fees for TSS, plus any applicable Taxes.
- 'High Risk Activities' means activities where the use or failure of the Services would reasonably be expected to lead to death, personal injury or environmental or property damage (such as the creation or operation of nuclear facilities, air traffic control, life support systems or weaponry).
- 'HIPAA' means the Health Insurance Portability and Accountability Act of 1996 as it may be amended from time to time and any regulations issued under it.
- 'including' means including but not limited to.
- 'Indemnified Liabilities' means any (i) settlement amounts approved by the indemnifying party and (ii) damages and costs finally awarded against the indemnified party by a court of competent jurisdiction.
- 'Intellectual Property Rights' means all patent rights, copyrights, trademark rights, rights in trade secrets (if any), design rights, database rights, domain name rights, moral rights and any other intellectual property rights (registered or unregistered) throughout the world.
- 'Legal Process' means an information disclosure request made under law, governmental regulation, court order, subpoena, warrant or other valid legal authority, legal procedure or similar process.
- 'Liability' means any liability, whether under contract, tort (including negligence) or otherwise, regardless of whether foreseeable or contemplated by the parties.
- 'Notification Email Address' means the email address(es) designated by the Customer in the Admin Console.
- 'Order Form' means the online order page or pages, or other ordering document acceptable to Google under this Agreement, issued by Google and accepted or executed by the Customer, specifying the Services that the Customer is ordering from Google under the Agreement.
- 'Order Term' means the period of time starting on the Services Start Date for the Services and continuing for the period indicated on the Order Form unless terminated in accordance with this Agreement.
- 'Other Services' means the then-current 'Other Services' as described in the Services Summary, excluding any Third-Party Offerings.
- 'Prices' means the then-current applicable prices for the Services described at https://workspace.google.com/intl/en-GB/pricing.html, unless otherwise agreed in an addendum or Order Form. Prices do not include Taxes.
- 'Reseller' means, if applicable, the authorised unaffiliated third-party reseller that sells the Services to the Customer.
- 'Reseller Agreement' means, if applicable, the separate agreement between the Customer and the Reseller regarding the Services. The Reseller Agreement is independent of and outside the scope of this Agreement.
- 'Reseller Fees' means the fees (if any) for Services used or ordered by the Customer as agreed in a Reseller Agreement, plus any applicable Taxes.
- 'Reseller Order' means, if applicable, an order form (including a renewal order form) issued by a Reseller and executed by the Customer and the Reseller specifying the Services that the Customer is ordering from the Reseller.
- 'Service-Specific Terms' means the then-current terms specific to one or more Services stated at https://workspace.google.com/intl/en-GB/terms/service-terms/.
- 'Services' means the then-current Core Services and Other Services.
- 'Services Start Date' means either the start date stated in the Order Form or, if none is specified in the Order Form, the date when Google makes the Services available to the Customer.
- 'Services Summary' means the then-current description set out at https://workspace.google.com/intl/en-GB/terms/user_features.html.
- 'SLA' means the then-current service level agreement(s) at https://workspace.google.com/intl/en-GB/terms/sla.html.
- 'Suspend' or 'Suspension' means disabling access to or use of the Services or components of the Services.
- 'Taxes' means all government-imposed taxes, except for taxes based on Google's net income, net worth, asset value, property value or employment.
- 'Term' has the meaning stated in Section 8 (Term and termination) of this Agreement.
- 'Third-Party Legal Proceeding' means any formal legal proceeding filed by an unaffiliated third party before a court or government tribunal (including any appellate proceeding).
- 'Third-Party Offerings' means third-party services, software, products and other offerings that are not incorporated into the Services.
- 'Trademark Guidelines' means Google's then-current Guidelines for third party use of Google Brand Features at http://www.google.com/permissions/guidelines.html.
- 'TSS' means the then-current Google technical support service.
- 'TSS Guidelines' means Google's then-current guidelines for technical support services, as stated at https://workspace.google.com/intl/en-GB/terms/tssg.html.
- 'URL Terms' means, collectively, the AUP, Data Processing Amendment, Service Specific Terms, SLA and TSS Guidelines.
- 16. Region-specific terms.
The Customer agrees to the following modifications to the Agreement if the Customer’s
billing address is in the applicable region as described below:
APAC – All regions
- Section 2.3 (Taxes) is replaced as follows:
- 2.3 Taxes. Google will itemise any invoiced Taxes. If Taxes must be withheld from any payment to Google, then the Customer will increase the payment to Google so that the net amount received by Google is equal to the amount invoiced, without reduction for Taxes.
- The definition of 'Taxes' under Section 15.19 (Definitions) is replaced as follows:
- 15.19 Definitions.
- 'Taxes' means all government-imposed taxes, as per the applicable law associated with the rendering and performance of the Services, including but not limited to any duties, customs duties and any direct or indirect taxes, including any related penalties or interest, except for taxes based on Google's profit.
APAC – All regions excluding Australia, Japan, India, New Zealand,
Singapore and LATAM – All regions
- Section 15.12 (US governing law) is replaced as follows:
- 15.12 Governing law; arbitration.
- (a) ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY RELATED GOOGLE PRODUCTS OR SERVICES (INCLUDING ANY DISPUTE REGARDING THE INTERPRETATION OR PERFORMANCE OF THE AGREEMENT) ('Dispute') WILL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, USA, EXCLUDING CALIFORNIA'S CONFLICTS OF LAWS RULES.
- (b) The parties will try in good faith to settle any Dispute within 30 days after the Dispute arises. If the Dispute is not resolved within 30 days, it must be resolved by arbitration by the American Arbitration Association’s International Centre for Dispute Resolution in accordance with its Expedited Commercial Rules in force as of the date of this Agreement ('Rules').
- (c) The parties will mutually select one arbitrator. The arbitration will be conducted in English in Santa Clara County, California, USA.
- (d) Either party may apply to any competent court for injunctive relief necessary to protect its rights pending resolution of the arbitration. The arbitrator may order equitable or injunctive relief consistent with the remedies and limitations in the Agreement.
- (e) Subject to the confidentiality requirements in Subsection (g), either party may petition any competent court to issue any order necessary to protect that party's rights or property; this petition will not be considered a violation or waiver of this governing law and arbitration section and will not affect the arbitrator’s powers, including the power to review the judicial decision. The parties stipulate that the courts of Santa Clara County, California, USA, are competent to grant any order under this Subsection 15.12 (e).
- (f) The arbitral award will be final and binding on the parties and its execution may be presented in any competent court, including any court with jurisdiction over either party or any of its property.
- (g) Any arbitration proceeding conducted in accordance with this Section 15.12 (Governing law; arbitration) will be considered Confidential Information under Section 7 (Confidential Information), including: (i) the existence of, (ii) any information disclosed during, and (iii) any oral communications or documents related to, the arbitration proceedings. In addition to the disclosure rights under Section 7 (Confidential Information), the parties may disclose the information described in this Subsection 15.12 (g) to a competent court as may be necessary to file any order under Subsection 15.12 (e) or execute any arbitral decision, but the parties must request that those judicial proceedings be conducted in camera (in private).
- (h) The parties will pay the arbitrator’s fees, the arbitrator's appointed experts' fees and expenses, and the arbitration centre's administrative expenses in accordance with the Rules. In its final decision, the arbitrator will determine the non-prevailing party's obligation to reimburse the amount paid in advance by the prevailing party for these fees.
- (i) Each party will bear its own lawyers’ and experts’ fees and expenses, regardless of the arbitrator’s final decision regarding the Dispute.
APAC – Indonesia
- A new Section 8.8 is added:
- 8.8 Termination waiver. The parties agree to waive any provisions under any applicable laws to the extent that a court decision or order is required for the cancellation of this Agreement.
- The Indonesian version of this Agreement is accessible here and Section 15.18 (Conflicting languages) is replaced as follows:
- 15.18 Conflicting languages. This Agreement is made in the Indonesian and the English language. Both versions are equally authentic. In the event of any inconsistency or different interpretation between the Indonesian version and the English version, the parties agree to amend the Indonesian version to make the relevant part of the Indonesian version consistent with the relevant part of the English version.
EMEA – All regions
- Section 2.2(d) (Payment information) is replaced as follows:
- 2.2(d) Payment information. Payments made via wire transfer must include the bank information provided by Google. If the Customer has entered into the Agreement with Google Commerce Limited, Google may collect payments via Google Payment Limited, a company incorporated in England and Wales with offices at Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ, United Kingdom.
EMEA – European Economic Area, the United Kingdom and
- Section 15.19 (Definitions) is changed to Section 15.20 (Definitions).
- A new Section 15.19 is added:
- 15.19 EECC waiver.
- (a) For the purposes of this Section 15.19 (EECC waiver), the terms 'microenterprise', 'small enterprise' and 'not-for-profit' will have the meanings in the EECC. 'EECC' means the European Electronic Communications Code (as established by Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018).
- (b) The parties acknowledge that under the EECC: (i) certain rights extend to microenterprises, small enterprises and not for profits and (ii) customers falling within the categories referred to in (i) can explicitly agree to waive certain rights.
- (c) If the Customer is a microenterprise, small
enterprise or not-for-profit, the Customer agrees to waive any rights it may
- (i) Article 102(1) EECC, which allows the Customer to receive certain pre-contractual information;
- (ii) Article 102(3) EECC, which allows the Customer to receive a contract summary;
- (iii) Article 105(1) EECC, which limits the maximum contract duration to 24 months for certain services; and
- (iv) Article 107(1) EECC, which extends other rights in the EECC (including Articles 102(3) and 105(1) as described above) to all services provided under the same Google Workspace agreement.
NA – United States
- Section 15.19 (Definitions) is changed to Section 15.20 (Definitions).
- A new Section 15.19 is added:
- 15.19 US federal agency users. The Services were developed solely at private expense and are commercial computer software and related documentation within the meaning of the applicable Federal Acquisition Regulations and their agency supplements.
- APAC – All regions
Americas (6 October 2020)
APAC (6 October 2020)
EMEA – EEA (6 October 2020)
EMEA – Non-EEA (6 October 2020)