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Google Workspace named a Leader in Forrester UCaaS Wave 2023

October 31, 2023
Dave Citron

Sr. Director, Product Management, Google Workspace

Google Workspace Newsletter

Keep up with the evolving future of work and collaboration with insights, trends, and product news.


Google Workspace is the world's most popular productivity tool, helping over 10 million customers and 3 billion users communicate and collaborate at work, school, and home. In recent years, we’ve added hundreds of capabilities to Google Meet, Chat and Voice to meet the demands of remote and hybrid work. So, today, we’re honored to have been recognized by Forrester Research, which has named Google Workspace a Leader in its Unified Communications as a Service Wave 2023. 

Communicating and collaborating together in an integrated cloud workspace

The Forrester Wave™: Unified Communications As A Service (UCaaS), Q3 2023 report evaluates products that bring together meeting, messaging, and calling into a single continuous platform. In addition to providing core UCaaS capabilities — Google Meet, Chat, and Voice — Workspace offers a comprehensive productivity portfolio that spans Gmail, Google Docs, Slides, Sheets, Drive, and Calendar. This makes Workspace much more than just a UCaaS solution and why Forrester states we offer an “integrated cloud workspace.”*

Our UCaaS strengths

We’re thrilled to be among the three Leaders of the Forrester UCaaS Wave 2023, and to have received the top possible rating in eleven criteria, including vision, innovation, video and meeting experiences, chat intelligence, security and data protection, and market presence. Forrester also noted that our overall platform intelligence is strong, that we have advanced global-scale security, and that we’ve significantly invested in platform interoperability. 

  • Workspace’s platform intelligence is delivered through Duet AI (Duet AI for Google Workspace is now Gemini for Google Workspace) an intelligent, real-time collaborator that helps you write, visualize, organize and connect. Duet AI in Meet can help you look and sound your best in meetings, be more productive with automatic note taking, overcome communication barriers with translated captions, and so much more. Staying connected is also easy with new Duet AI for Chat, allowing you to help catch up on missed conversations, get a summary of shared documents, and ask questions about your Gmail inbox and Google Drive files.
  • Our advanced global-scale security is based on a cloud-native architecture that is rooted in zero trust principles and augmented with automatic threat defenses powered by Google AI. Customers can be confident that their data is their data with our privacy commitments and digital sovereignty controls, such as client-side encryption and data regions
  • We’ve worked hard to make communications open, so that Workspace users can call others beyond their own network. Our platform interoperability work today includes Webex and Zoom video conferencing devices, and we’re working to extend to other platforms. We are also working to enable interoperability for Google Chat with other leading messaging products through our partnership with Mio. 

While being named a Leader in the Forrester UCaaS Wave is a big honor and strong validation for us of our strategy and investments, we also see this as a win for our billions of users and millions of business customers. With new AI capabilities at the forefront of Workspace, we’re more committed than ever to helping people safely connect, create, and do their best work — from anywhere. 

Access Forrester UCaaS Wave 2023 report

A complimentary copy of the report can be reviewed here.

* The Forrester Wave™: Unified Communications As A Service (UCaaS), Q3 2023

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