With Google Workspace, Buurtzorg found a productivity platform that complements its decentralized structure, integrates with its existing Buurtzorgweb system, and improves productivity while keeping costs low.
Established in 2006, Buurtzorg is a pioneering healthcare organization with a nurse-led model of holistic care that revolutionized community care in the Netherlands.
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The Netherlands
https://www.buurtzorg.com/
With Google Workspace, Buurtzorg found a productivity platform that complements its decentralized structure, integrates with its existing Buurtzorgweb system, and improves productivity while keeping costs low.
Google Workspace Results
Reduced email and productivity solution costs 23%
• Reduces costs by 23% compared with its previous email and productivity solution
• Shares documents easily and safely with Google Team Drive, leading to better collaboration
• Seamlessly integrates with the existing Buurtzorgweb platform to minimize errors and improve productivity
Working in small teams of empowered, highly qualified professionals,
Its methods have proved so popular that Buurtzorg has exported its model via partnerships and professional relationships to healthcare providers in 42 countries. To stay agile, an organization as decentralized as Buurtzorg requires flexible technology solutions. In 2017, unwilling to bind itself with a long-term contract for its email and productivity platform, Buurtzorg began looking for a new solution. It chose
“Buurtzorg is always changing so a long-term contract wasn’t right for us,” says Edwin Oude Middendorp, who helped found Buurtzorg in 2006 and now acts as IT Advisor. “We thought Google Workspace gave us the flexibility we needed and it had a lot of apps that could help us improve our collaboration and productivity.”
Google Workspace for improved flexibility
“Buurtzorg is always changing so a long-term contract wasn’t right for us. We thought Google Workspace gave us the flexibility we needed and it had a lot of apps that could help us improve our collaboration and productivity.” Edwin Oude Middendorp, IT Advisor, Buurtzorg
Buurtzorg’s rapid success lies in its nurses’ abilities to act quickly and effectively without unnecessary bureaucracy. “We work in teams of fewer than 10 and we don’t have managers,” says Gonnie Kronenberg, Director of Operations at Buurtzorg. “We only have 50 people in the main office to support all our nurses and care workers.”
To scale as quickly as it did, Buurtzorg created Buurtzorgweb, a web-based software platform built specifically to support the Buurtzorg way of working. The success of this system led to Edwin Middendorp founding
For email and productivity, Buurtzorg opted for a more traditional package, which afforded them the best products at the time but at the cost of Buurtzorgweb integration. Documents and data had to be manually copied between each platform. By the start of 2017, the company had grown so large that to maintain efficiency, it needed to integrate its Buurtzorgweb and productivity platforms. In addition, its existing license with its productivity suite was proving inflexible and hard to manage for such a rapidly growing organization, so Buurtzorg began looking for different solutions.
“Our people really like Google Docs. We used to email each other different versions of documents—now we can just share a link with someone and they can comment on it, copy it, print it, whatever. It’s a much more secure way of working.” Edwin Oude Middendorp, IT Advisor, Buurtzorg
After seeing demonstrations from Google, the company, with Ecare’s help, started migrating to Google Workspace in April, 2017. Just three months later, Buurtzorg and Ecare had migrated all 15,000 employees to Google Workspace tools and integrated the platform with the existing, customized Buurtzorgweb. To do that, Buurtzorg gave each team of nurses a
Google single sign-on procedures made permissioning simple without compromising on security.
“Our people really like Google Docs,” says Edwin. “We used to email each other different versions of documents - now we can just share a link with someone and they can comment on it, copy it, print it, whatever. It’s a much more secure way of working.”
Increasing productivity, reducing costs
“We’re a lean organization and Google has helped us stay that way. We reduced our costs with Google Workspace but, with features like live editing or simple document sharing in Google Team Drive, it’s also helped make us more productive.” Edwin Oude Middendorp, IT Advisor, Buurtzorg
Thanks to Google Workspace and Ecare, Buurtzorg has a productivity suite that reflects the way it works, helping it to stay lean and agile even as it continues to grow. Google’s flexible and competitive pricing means that Buurtzorg is not locked into long-term contracts that would limit its future growth. Even better, by switching to Google, Buurtzorg has cut costs. “We calculated that we saved about 23% with Google Workspace,” says Edwin.
Seamless integration into the existing Buurtzorgweb and improved collaboration from features like live editing, mean that Google Workspace has helped Buurtzorg become more efficient and effective. Meanwhile, Buurtzorg is looking at other Google Workspace tools, such as
“We’re a lean organization and Google has helped us stay that way,” says Edwin. “We reduced our costs with Google Workspace but, with features like live editing or simple document sharing in Google Team Drive, it’s also helped make us more productive.”
*Google Workspace was formerly known as G Suite prior to Oct. 6, 2020.
Deployment Partner (Google Workspace authorized reseller)
Ecare TCSEcare TCS helps the care sector integrate organization and IT policy, working to improve the entire care process.