Customer Story

Mastersystem Infotama: Transforming the workplace with secure, seamless collaboration tools

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Mastersystem Infotama implemented Google Workspace to improve efficiency, security, and enhance collaboration while streamlining work processes for better efficiency across the organization.

Headquartered in Jakarta, PT. Mastersystem Infotama (MSI) is one of Indonesia’s key players in the system integrator industry, providing end-to-end Information and Communication Technology (ICT) over the past 29 years. The company now dominates not only the enterprise banking market in Indonesia, but also in the oil and gas, enterprise and telecommunication industry. It has 1000+ customers and 800 employees, with a branch office in Surabaya.

Features used
Calendar
Docs
Drive
Forms
Gmail
Sheets
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Mastersystem Infotama implemented Google Workspace to improve efficiency, security, and enhance collaboration while streamlining work processes for better efficiency across the organization.

Google Workspace Results

Eliminates multiple logins and saves time by collaborating on a single platform

  • Eliminates the need for manual updates since everything is accessible on a browser

  • Enables a more seamless workflow for employees across different tools through a single login

  • Improves security by providing confidential awareness notification to specific users

  • Reduces operational costs by 30% by operating on a single platform instead of multiple applications

As a leading company in Indonesia that specializes in providing enterprise-level IT solutions to businesses across various industries, Mastersystem Infotama is a key figure in the enterprise banking sector, oil and gas, even in the telecommunication industry. 

As it continues to grow and scale across the country, the organization found that there was a need to move away from its multiple on-premise solutions to a single cloud solution. Since many of its employees were already familiar with Google Workspace, the decision to adopt Google Workspace as its organizational solution in early 2022 was an intuitive one. 

“Moving to Google Workspace has made it easier for us to access our data regardless of location. We can also collaborate easily with colleagues by working on the same document in real time, which has made us more efficient as an organization,” says Thio Eng Hok, Director of Mastersystem Infotama. 

A secure collaboration tool for employees and customers

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“Moving to Google Workspace has made it easier for us to access our data regardless of location. We can also collaborate easily with colleagues by working on the same document in real time, which has made us more efficient as an organization.” - Thio Eng Hok, Director, Mastersystem Infotama

Today, the team uses Calendar, Docs, Sheets, and Slides on a daily basis, to communicate and collaborate with team members within its headquarters located in Jakarta, and with those at the company’s branch office in Surabaya.

“Having a platform that unifies the team has been a great asset, particularly because we don’t have to login to multiple accounts,” says Martin Chandra, IT Manager at Mastersystem Infotama. As a result, the organization has been able to reduce operational cost by 30 percent. But beyond the cost savings, Martin says that it’s the ease in administration that has truly been an asset to the company. 

Beyond internal security, ensuring that customer data is protected is imperative to the company. “We have our service-level agreements with our customers and are required to keep certain information for a specific number of years. Ensuring that this data is protected is very important, which is why we need to be on a trusted cloud platform that comes with in-built security layers and certification,” says Martin.

Removing technicalities and streamlining the workforce

“We integrated Calendar with our Project Management Office System so that project managers could assign tasks for engineers directly from their project management tools. We also used data from Calendar to monitor and analyze engineers' productivity.” - Martin Chandra, IT Manager, Mastersystem Infotama

Unlike other point solutions for collaboration, Google Workspace does not require any prior downloads to work. Users simply need to log in on any Chrome browser and gain immediate access to all the tools they need. For Mastersystem Infotama, this was a big plus. For example, prior to a meeting, employees do not have to worry about logging into a separate platform, or updating any software. As long as they are logged in to their Google Workspace account, they would be able to join a meeting within seconds. 

As hybrid work started to become the norm at Mastersystem Infotama, managers also needed a way to monitor and manage their subordinates. “We integrated Calendar with our Project Management Office System so that project managers could assign tasks for engineers directly from their project management tools. We also used data from Calendar to monitor and analyze engineers' productivity.” explains Martin.

With any new technology, adoption is just as important as implementation. This proved to be a challenge for Mastersystem Infotama, a 29-year-old organization. “One of the challenges we faced was to help the older employees within the organization, who may not be as familiar with the platform to be comfortable using it on a daily basis,” explains Martin. “However, due to the user-friendly interface, it did not take long to get everyone on board, as many of them could figure out a lot of the functions on their own.” 

Using Google Workspace to improve customer support

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“As part of our digital transformation journey, We have integrated one of Mastersystem’s workflows into Google Workspace and the result has been above our expectation. We look forward to collaborating more with Google in our future projects.” - Martin Chandra, IT Manager, Mastersystem Infotama

As a business, Mastersystem Infotama supports customers with digital transformation. By using Google Workspace for their own internal processes, employees can share firsthand experience with customers when referring to Google Cloud technologies, as they have a better understanding. 

They also use Forms to conduct surveys after project completion, where clients can input their feedback, and data gets compiled automatically for the team to analyze. 

Having used the basic features of Google Workspace and seeing how it resulted in a more collaborative workforce, Martin says he is certain that the company will be exploring other features in the near future. “As part of our digital transformation journey, We have integrated one of Mastersystem’s workflows into Google Workspace and the result has been above our expectation. We look forward to collaborating more with Google in our future projects.”

*Google Workspace was formerly known as G Suite prior to Oct. 6, 2020.

Deployment Partner (Google Workspace authorized reseller)

Datalabs

Datalabs is on a mission to help clients win their digital battle by delivering innovative technology. As specialists in data analytics, Big Data, and API, they are a Google Cloud premier partner that provides quality customer experience that engage consumers and employees.