Thirdware reduces IT complexity, lays the foundation for knowledge management, and improves security by integrating Google Workspace with other cloud platforms and applying its single sign-on feature.
Thirdware’s expertise in manufacturing, specifically in the automotive industry, enables it to successfully deliver purpose-led, transformative solutions to help original equipment manufacturers (OEMs) and auto-component manufacturers worldwide. The company works to deliver superior results on its clients’ technology investments by solving complex business challenges, efficiently and to high standards. Thirdware’s team of 850 is headquartered in Mumbai, with offices in Chennai and Detroit.
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India
https://www.thirdware.com/index.html
Thirdware reduces IT complexity, lays the foundation for knowledge management, and improves security by integrating Google Workspace with other cloud platforms and applying its single sign-on feature.
Google Workspace Results
Third-party app integration on Google Workspace aids analytics
• Adopting Google Workspace, integrated with Salesforce, as a preferred platform as a service helps to reduce IT complexity
• Strengthens security and simplifies employee onboarding and offboarding process with single sign-on which allows uniform access to all applications
• Delivers a unified platform on Google Workspace for easy, secure access to all Thirdware knowledge and business-critical resources
“With Google Workspace, we can be device agnostic, which means we don't have to carry our laptops with us all the time. Even with just our phones, we can access everything we need.” —Vijay Krishnan, Vice President Shared Services, Thirdware
The automotive industry is an
"In the automotive industry, product availability is critical. For example, being able to forecast demand and have the right configuration available in the dealership plays a very important role in their customer’s purchase decision," says Vijay Krishnan, Vice President for Shared Services at Thirdware.
After the cloud burst in Mumbai that disrupted the entire city in 2005, Vijay and his team made plans to move all of its infrastructure and applications into the cloud to better secure and access its data, as the incident resulted in a significant downtime for access to the company facilities as well as information to its distributed project teams. Thirdware came onboard as a
In April 2020, it chose to upgrade its project teams to the business tier of Google Workspace, in order to provide extended benefits like
An agile and secure office environment
“Google Workspace is the enabler for our Knowledge Management Initiatives. All data elements relating to our projects, customers, employees, and technology products are captured in Google Workspace and available to all stakeholders on demand, anywhere, anytime, on any device, seamlessly.” —Vijay Krishnan, Vice President Shared Services, Thirdware
Having all the data in the cloud means that employees at Thirdware are free to work remotely. This was something that employees could not do before, when all of its data was stored on-premises and required them to access data from office desktops. "Since we migrated to Google Workspace, every employee from our consultants to sales representatives and engineers can work from their laptop, which gives them a lot of flexibility. With Google Workspace, we can be device agnostic, which means we don't have to carry our laptops with us all the time. Even with just our phones, we can access everything we need. This includes third-party applications that can be accessed through Google Workspace," says Vijay.
The integration abilities of Google Workspace with other cloud providers also means that IT staff can spend their time focusing on developing business solutions for the company instead of focusing on troubleshooting. "Instead of fixing problems related to software compatibility, our IT team can now focus on developing new processes that help make workflow more efficient, such as creating a gamification system within Thirdware to record the competencies of each employee and their strengths."
Working with Google Cloud Premier Partner
Google Workspace also provides the benefit of a secure infrastructure, using a single sign-on authentication. "If employees lose their laptops, we can just reissue them a new one without having to worry about confidential customer data being lost or leaked since everything is stored in the cloud, and all we have to do is disable that login temporarily."
Vijay explains that by virtue of being on a subscription-based model, Google Workspace is helping Thirdware rationalize its IT spend. "Today, we can easily set up a new account when onboarding a new employee, and close it when they leave. Unlike a fixed infrastructure, we’re free from having to buy it ahead of time," he says. Thirdware allocates 2% of its revenues for IT expenses, which includes the subscription fee for platforms such as Google Workspace. The primary advantage of SAAS products like Google Workspace is that the company does not have to invest in the evolution of the product and new features as they are available can be quickly leveraged to improve employee productivity. “Google Workspace is the enabler for our Knowledge Management Initiatives. All data elements relating to our projects, customers, employees, and technology products are captured in Google Workspace and available to all stakeholders on demand, anywhere, anytime, on any device, seamlessly,” he adds.
Keeping track of day-to-day workflow
"Today, we have one system administrator for our entire company, which is an impressive feat. This would not be possible without the flexibility of the Google Workspace platform and the support that we receive.” —Vijay Krishnan, Vice President Shared Services, Thirdware
On a daily basis, the operations team most frequently uses
Employees are also beginning to use
"Most of our employees are constantly traveling on projects, and it's a powerful advantage knowing that we can always stay connected with each other and access the necessary company documents on the go."
What’s next: How Thirdware plans to reward employee performance
Moving ahead, Thirdware intends to introduce gamification strategies to improve employee performance. It plans to define the skills required for each project activity and help capture the 360-degree feedback online as part of the project progress through a transparent system. "In a services business, employees are our biggest asset. This is why it’s important to accelerate their development and bring about a predictability in their performance to ensure consistent project execution for our customers. Our IT team is currently working on a project where every time an employee completes a task, they are rewarded with a certain badge or points to reflect their actual performance. Soon we’ll be able to clearly understand each employee's strengths and their set goals, and marry this with the on-hand project demand so that the right person is working on the project in perfect alignment with their goals and the project deliverables."
Vijay adds, "Google Workspace has helped us keep our IT admin tasks to a minimum, allowing us to focus on bigger things. Today, we have one system administrator for our entire company, which is an impressive feat. This would not be possible without the flexibility of the Google Workspace platform and the support that we receive.”
*Google Workspace was formerly known as G Suite prior to Oct. 6, 2020.
Google Cloud Premier Partner
SearceSearce is a Google Cloud Premier Partner with a mission to help "futurify" businesses, using a range of cloud-based tools and services.