Deliveroo is the fastest-growing technology company in the United Kingdom, according to Deloitte, and uses Google Workspace to establish new offices, onboard staff, enhance collaboration, and expand at speed.
Food-delivery service Deliveroo provides an app that connects restaurants, couriers, and hungry people in over 200 cities worldwide. Founded in 2013, Deliveroo is active in 14 countries.
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United Kingdom
https://deliveroo.co.uk/
Deliveroo is the fastest-growing technology company in the United Kingdom, according to Deloitte, and uses Google Workspace to establish new offices, onboard staff, enhance collaboration, and expand at speed.
Google Workspace Results
Video conferencing in 14 countries run by 1 AV manager
• Sets up new laptops in five minutes instead of almost an hour, with Pixelbooks
• Trains staff on Google Workspace products in one hour, with Netpremacy
• Collaborates on Docs, Sheets, and Drive to enable rapid expansion
• Replaces alternative videoconferencing solution to save £15 per user per month
"Google Workspace products work really well, with no steep learning curve. As a fast-growing company, our strategy is to go to Google Workspace tools first to find immediate, effective answers within one integrated solution." - Asif Akmal, Director of IT, Deliveroo
The company runs multiple offices in each of its 14 markets, manned by more than 2,500 full-time staff. "Around 2016, we made a clear decision," says Asif Akmal, Director of IT at Deliveroo. "As the company was scaling, we needed a strategy for all our offices to scale with us, and we needed the right infrastructure to do that. We can't afford to have downtime, or to have tools that confuse staff, rather than help them."
Together with Google Cloud Premier Partner
"Google Workspace products work really well, with no steep learning curve," says Asif. "As a fast-growing company, our strategy is to go to Google Workspace tools first to find immediate, effective answers within one integrated solution."
Putting videoconferencing at the core of the business
Videoconferencing is central to the Deliveroo business model. "Many of our international offices rely on operational staff from headquarters, whether for daily one-to-ones or group meetings," says Asif. "Some of our engineers are constantly present in remote offices on a permanent live video stream, with a screen at the desk where there would be a chair. That makes it mission critical for us to have the correct infrastructure in place in order to do videoconferencing."
Because internet connectivity can be inconsistent at new offices, Deliveroo teams occasionally need to be able to dial into videoconferencing over the phone, as well as connect through the internet. Previously, Deliveroo used a separate videoconferencing solution in order to have this feature. Now, as
"Videoconferencing is crucial. And with Google Meet we can have just one AV person in the whole business setting up and overseeing the infrastructure in 14 countries." - Asif Akmal, Director of IT, Deliveroo
"It was a simple decision to switch to Google Meet," says Asif. "It came with the enterprise package that we were already on, so we made a substantial cost savings by stopping the other solution, which cost almost £15 a month per user. Financially, that made it a no-brainer, but Meet also works better from a technical and integration perspective."
"One of the first things that we address as a company moving into a new office is: Where do we get the videoconferencing system in place so we can start doing calls straight away?" says Elliott Shafii, Google Technology Engineer at Deliveroo. That's why Deliveroo has a blueprint for video conferencing rooms, specifying the equipment required and the size and acoustics of the rooms where they'll be installed. Once the necessary Google Meet hardware has been delivered, the Deliveroo AV Manager flies out to the location, installs the equipment in two days, signs off on it, and flies back.
"Videoconferencing is crucial," says Asif. "And with Google Meet we can have just one AV person in the whole business setting up and overseeing the infrastructure in 14 countries."
Issuing new devices in one-tenth of the time
Deliveroo facilitates its exceptional growth rate by minimizing the time teams need to spend getting to grips with new tools. "With Google Workspace, users don't have much that they need to learn," says Asif. "That means we can deploy the solution in any country and be comfortable that people can walk into a room and connect to a meeting without problems."
Asif and his team worked closely with Netpremacy to make training in Google Workspace tools efficient and accessible, for new starters and anyone who wants to learn. "Collaborating on
Introducing
Creating a cloud-based company
"Our strong relationships with Netpremacy and Google Cloud product managers mean we can align our internal strategies with them. Working together, we can create the ideal environment for our culture of collaboration." - Asif Akmal, Director of IT, Deliveroo
Using Google Workspace, Deliveroo is building its ideal workplace to support a more mobile, agile approach to work. "By the end of next year, we should have the vast majority of new starters using Pixelbooks," says Asif. "We expect that to increase the use of Docs and Sheets and other Google Workspace tools, in place of other applications. We want to see ourselves as a cloud-based company, and Google Workspace is ideal for reaching that goal."
As part of the further deployment of Google Workspace tools, Deliveroo plans to roll out more
"At that point, before Jamboards, we actually made a significant financial investment in another interactive whiteboard solution," adds Asif. "Now that solution is collecting dust, because we've got Jamboards, which are much more cost-effective and work brilliantly within the Google Workspace system."
"Our strong relationships with Netpremacy and Google Cloud product managers mean we can align our internal strategies with them," says Asif. "Working together, we can create the ideal environment for our culture of collaboration."
Embracing the cloud helps Deliveroo both to enable rapid collaboration and to minimize the maintenance and management of infrastructure: an ideal combination for a fast-growing technology company.
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*Google Workspace was formerly known as G Suite prior to Oct. 6, 2020.
**Jamboard is winding down.
Google Cloud Premier Partner
NetpremacyGoogle Cloud Premier Partner Netpremacy provides Google Workspace, Google Cloud Platform, AI, and deployment solutions to over 3,000 businesses in 30 countries.