tiket.com: Takes flight with Gemini and Google Workspace for global collaboration

• Increases productivity and efficiency across various teams with Google Workspace

• Improves collaboration and reduces miscommunication, especially in a hybrid and geographically dispersed work environment with Meet

• Unlocks creative possibilities and brainstorming through AI-powered features in Docs, Sheets, and Slides

• Enhances decision-making speed through quick access to summarized and analyzed information with NotebookLM

Since Gmail is the company's everyday email tool, adding AI support with Gemini has helped reduce the time employees spend drafting messages. For team members whose first language isn't English, it provides an extra layer of confidence and clarity. The commercial team has also found it useful when negotiating rates with hotel partners, as Gemini helps them refine their  wording, check grammar, and make messages more concise – ultimately saving time and keeping communication clear.

Dr Arief adds, "Using Gemini in Gmail for routine emails saves me 10 minutes per email, cutting my drafting time in half. This is a massive productivity boost, especially since I send hundreds daily. Imagine the time saved for a whole company!"

Google Calendar is key for efficient scheduling and avoiding mix-ups, whether it is a face-to-face meeting with a partner or a Meet video chat with a colleague. It lets teams prevent scheduling conflicts by creating shared calendars to track individual availability, ensuring meetings are set effectively, especially when coordinating across different time zones. It also helps manage holidays and leave so employees can achieve work-life balance.

With teams in six different countries, tiket.com's data science team enables seamless interactions with Meet, where Gemini-powered features such as auto-generated captions in multiple languages helps participants to follow real-time discussions without missing a beat, even if the primary language isn't their native tongue. Additionally, Gemini's automated transcriptions and summaries in Meet help junior team members quickly grasp meeting contexts, regardless of the speaker's accent.

For Dr Arief, "Gemini's summaries of Google Meet recordings are a huge time-saver," he shares. "Instead of watching hours of video, I can quickly get the main points in minutes, making it easy to catch up on meetings I've missed."

Real-time collaborative editing in Docs, Sheets, and Slides eliminates version control problems that typically plague team projects. tiket.com uses Docs for brainstorming and gathering requirements, while Sheets, enhanced with AI, supports data analysis by quickly summarizing numerical and qualitative data.

Team leads also use AI features within Sheets to streamline the summarization of performance reviews, allowing them to quickly identify key strengths and weaknesses for each employee. This leads to more efficient and informed decision-making during employee evaluations.

tiket.com teams also enhance their use of Slides with Gemini 2.5 Flash Image to rapidly generate presentation images, instead of creating them from scratch. This significantly speeds up the production of high-impact presentations.

For the AI and product teams, NotebookLM is an increasingly valuable asset for uploading and analyzing internal and confidential documents. By asking it context-based questions and using it to generate summaries, reports, or even podcasts, the teams have cut down time spent reading and analyzing lengthy reports to make faster and better-informed decisions. Using Drive as the central storage for all Google Workspace files, including Docs, Sheets, and Slides, makes this process even smoother.

For instance, the Accommodation team, which often juggles multiple OTA programs and promotions with scattered sources for hotel information, pricing, and user reviews, finds NotebookLM incredibly useful. By uploading 10 to 30 documents such as hotel listings, market trend reports, refund rate data, NotebookLM extracts and synthesizes information to answer specific questions, cutting research time from hours to minutes as it processes a vast amount of hotel and accommodation data. The team can then promote relevant hotels within personalized user searches to increase visibility and attract more bookings.

The data science team finds a versatile platform in Sites, using it to create internal websites for sharing crucial information, newsletters, team details, event schedules, and comprehensive onboarding guides, including specific access requirements for complex AI roles.

Through ongoing training and upskilling programs in its tiket Academy, tiket.com makes sure its employees effectively use the evolving features of Google Workspace with Gemini. This approach, which focuses on continuous learning and empowering people to use the tools effectively rather than just counting time saved, aims to boost individual and team productivity, helping tiket.com stay competitive in the fast-paced online travel industry.

Dr Arief shares, "Our adoption of Google Workspace is a strategic transformation, not just the implementation of new tools. It empowers our geographically-diverse workforce to collaborate seamlessly, leveraging AI to enhance communication. As we expand globally, this foundation will lead to a more efficient and innovative organization."