Customer Story


As one of Australia and New Zealand's most innovative retailers, we're always looking for ways we can use technology to give our customers more convenient ways to shop; whether that's in store, from the comfort of their computer at home, or on the move via our smartphone apps.

This innovative approach does not stop with our customers. Our extensive staff needs intuitive technology to enable them to work more efficiently, collaboratively and effectively. To do this, they need to be able to access the right applications and information, from any location, using any device.

This is why we’ve decided to move to Google Workspace and Chrome. Changing to a cloud based suite of tools is a key part of our strategy to use technology to promote greater collaboration, productivity and effectiveness. Over the next 12 months we will be rolling out Gmail, Google Calendar and Google Meet to the staff in our national and state offices. This is the first phase of what we hope will be a company-wide transformation of our workplace technology.

We are also actively looking at how we can innovate with Google+, Google Drive and Google Sites to transform the way we approach other aspects of our business.

The move to Google Workspace and Chrome builds on the successful roll out of Gmail and our ‘Tap to Support’ app on iPads to Woolworths supermarket store managers last year. The custom-made application, built on Google App Engine, helps our managers stay on the shop floor and focused on customers by allowing them to log a support ticket with our national support office in just one click rather than being tied to a PC in the back office.

Soon more of our staff will be able to experience the productive and collaborative benefits of being able to work from any device, anywhere. Geographically dispersed teams, like our merchandising or state based workers, will be able to use Google Docs to collaborate in real-time.

Going Google will transform the way our employees interact with technology and collaborate with each other at every level of the organization. We’re looking forward to providing our staff with access to intuitive consumer technology at work and see the move to Google as the beginning of our journey towards a more efficient and innovative style of working.

*Google Workspace was formerly known as G Suite prior to Oct. 6, 2020.