Google Workspace

Google Workspace Service-Specific Terms

Last modified: 15 October 2024

For translations of these Service-Specific Terms into other languages, please click here.

Capitalised terms not defined in these Service-Specific Terms for Google Workspace (formerly known as G Suite) have the meaning stated in the Google Workspace Services Schedule to the Google Cloud Master Agreement, Google Workspace for Education Agreement or other applicable agreements governing the use of Google Workspace Services (in each case, the 'Agreement').

  1. 1. Data Regions.

    1. 1.1 Primary Data Storage. Subject to Section 1.2 (AppSheet Primary Data Storage), if the Customer is using an In-Scope Edition of the Services, the Customer may select a Data Region to store Located Data at rest and Google will, in accordance with applicable law, store such Located Data accordingly 'Data Regions Policy').

    2. 1.2 AppSheet Primary Data Storage. The Data Regions Policy only applies to AppSheet (even if included in an In-Scope Edition of the Services) where (a) the Customer uses an In-Scope AppSheet Edition and b) an End User has selected specific Located Data to store in the Data Region.

    3. 1.3 Limitation. For any Customer Data that is not covered by the Data Regions Policy, Google may store such data anywhere that Google or its Sub-processors maintain facilities, subject to the Cloud Data Processing Addendum.

    4. 1.4 Definitions.

      1. Located Data mean only the following primary data within Customer Data for the corresponding Service:

        1. (a) Gmail: Subject line and body of email, attachments and senders and recipients of messages.

        2. (b) Google Calendar: Event title and description of event, date, time, invitees, frequency and locations.

        3. (c) Google Docs, Google Sheets and Google Slides: File body text, embedded images and associated End User-generated comments.

        4. (d) Google Drive: Original file content uploaded to Drive.

        5. (e) Google Chat: Messages and attachments.

        6. (f) Google Vault: Vault exports.

        7. (g) AppSheet: app definitions, data source configurations and access tokens, and Customer Data in AppSheet databases.

      2. Data Region means:

        1. (a) either the United States or Europe, except in relation to AppSheet; or

        2. (b) Europe, in relation to AppSheet.

      3. In-Scope Edition means the following editions:

        1. (a) G Suite Business

        2. (b) Google Workspace Enterprise Plus

        3. (c) Google Workspace for Education Standard

        4. (d) Google Workspace for Education Plus

  2. 2. Google Vault. The following terms apply only to Google Vault:

    1. 2.1 Retention. Google will have no obligation to retain any archived Customer Data beyond the retention period specified by the Customer or the Order Term applicable to the relevant Google Vault licences, unless: (a) before the expiry of that retention period, the Customer extends the retention period or renews the relevant Order Term; (b) the applicable legislation or legal process prevents Google from deleting the data; or (c) the data is subject to a legal hold imposed by the Customer.

  3. 3. Google Workspace Essentials. The following terms apply only to the Google Workspace Essentials and/or Google Workspace Essentials Starter edition(s), as indicated:

    1. 3.1 Termination for inactivity or convenience. If the Customer orders the Google Workspace Essentials Starter edition, Google reserves the right to terminate the provision of Google Workspace Essentials Starter edition:

      1. (a) on 30 days' notice to the Customer if, for any period of 60 consecutive days preceding the date of the notice, there has been no access to the Admin console or use of the Services by the Customer or any of its End Users; or

      2. (b) for convenience on 90 days' notice to the Customer.

    2. 3.2 Technical Support Services. TSS is not available for Google Workspace Essentials Starter edition.

    3. 3.3 Additional definitions.

      1. Active User means an End User of the Google Workspace Essentials edition who (a) hosts or joins a video meeting in Google Meet at least once during the calendar month or (b) opens a file in Google Drive at least once during the calendar month.

  4. 4. Cloud Search. The following terms apply only to Cloud Search:

    1. 4.1 Third-party data sources. The Customer's use of third-party data sources in connection with Cloud Search Platform is subject to and governed by the terms and conditions agreed between the Customer and the applicable provider of the data source. As between the parties, the Customer bears sole responsibility for such terms and conditions, including for ensuring that they allow Google to access and use the relevant data sources when providing Cloud Search Platform.

  5. 5. Cloud Identity Services. The following terms apply only to Cloud Identity Services provided under this Agreement:

    1. 5.1 Governing Agreement. If, in addition to this Agreement, the Customer's use of Cloud Identity Services under the Account is subject to a Google Cloud Platform agreement ('GCP Agreement') and/or the terms at https://cloud.google.com/terms/identity ('Cloud Identity TOS'), then the documents will control in the following order (of decreasing precedence): (a) this Agreement; (b) the GCP Agreement; or (c) the Cloud Identity ToS. This section will survive expiry or termination of this Agreement.

    2. 5.2 Additional Definitions.

      1. 'Google Cloud Platform' means the then-current services described at https://cloud.google.com/terms/services.

  6. 6. Pre-General Availability Offerings Terms. Google may make available to Customer pre-general availability Google Workspace features, services or software that are identified as 'Early Access', 'Alpha', 'Beta', 'Preview', 'Experimental' or a similar designation in the Services Summary, related documentation or materials, or a Test Application (as defined below) (collectively, 'Pre-GA Offerings' ). While Pre-GA Offerings are not Services, the Customer's use of Pre-GA Offerings is subject to the terms of the Agreement applicable to Services, as amended by this Section 6.

    1. 6.1 Access to and Use of Pre-GA Offerings.

      1. (a) Test Applications. The Customer may apply to be a test user of Pre-GA Offerings by submitting the application available via the Admin Console or otherwise from Google ('Test Application(s)'). If accepted as a test user (based on Google's then-current domain level requirements for test users), Google will make that Pre-GA Offering available for use by the Customer subject to the terms of this Section 6. Additional terms ('Specific Test Terms') may apply to that Pre-GA Offering and, if applicable, will be provided by Google via the Test Application or otherwise in writing before any use by the Customer. The Test Application and any Specific Test Terms are incorporated into this Section 6.

      2. (b) Use of Customer Test Data. Subject to Sections 6(d) (Use Restriction for Government Customers) and 6(e) (Use Restriction for Protected Health Information) below, Google may, and the Customer will (including by collecting or providing any required consents or notices) ensure that Google may use any Customer Data (including Customer Personal Data) submitted, stored, sent or received via any Pre-GA Offerings by the Customer or its End Users ('Customer Test Data') to provide, test, analyse, develop and improve those Pre-GA Offerings and any Google products and services used with them without any restriction or obligation to the Customer, any End User or any third party, other than as stated in the Agreement's confidentiality provisions and below.

      3. If the Customer has accepted or the parties have otherwise agreed to Google's then-current terms describing data protection and processing obligations with respect to Customer Data as stated at https://cloud.google.com/terms/data-processing-addendum (the 'Cloud Data Processing Addendum' or 'CDPA' ), the CDPA will apply to Pre-GA Offerings as 'Services' for purposes of the CDPA and, for clarity, this Section 6 will form part of the 'Agreement' referred to in Section 5.2 (Compliance with Customer's Instructions) of the CDPA, subject to the following amendments:

        1. (i) The Customer acknowledges that, for purposes of Section 6.1 (Deletion by Customer) of the CDPA and to the extent permitted by applicable law, the functionality of the Pre-GA Offerings may not allow deletion of Customer Test Data during the period during which the Customer is permitted to use the Pre-GA Offering ('Pre-GA Term'), but that Customer Test Data will be deleted upon expiry of the Term in accordance with Section 6.2 (Return or Deletion When Term Ends) of the CDPA;

        2. (ii) Unless stated otherwise in Specific Test Terms: (A) information about Sub-processors (as defined in the CDPA) engaged in relation to Pre-GA Offerings, including their functions and locations, will be made available in writing by Google upon request from the Customer; and (B) Google will inform the Customer of the engagement during the Pre-GA Term of any new third-party Sub-processor engaged by Google in relation to Pre-GA Offerings (including the name and location of the Sub-processor and its activities) by sending an email to the Notification Email Address before the Sub-processor starts processing any Customer Test Data. The Customer may, as its sole and exclusive remedy if the Customer objects to the Sub-processor, cease using the applicable Pre-GA Offering.

      4. (c) No Data Location or Access Transparency. Customer Test Data processed under this Section 6 will not be subject to any data location requirements (as described in Section 1 (Data Regions) of these Service-Specific Terms) or access transparency requirements (as described at https://support.google.com/a/answer/9230474).

      5. (d) Use Restriction for Government Customers. Unless authorised in writing by Google, the following customers may only use test or experimental data with Pre-GA Offerings and are prohibited from using any 'live' or production data in connection with Pre-GA Offerings: US or other government customers, including federal, national, state, provincial or local government or regulatory entities or agencies and excluding customers that are educational institutions.

      6. (e) Use Restriction for Protected Health Information. The Customer may not use Pre-GA Offerings to process Protected Health Information as defined in HIPAA.

    2. 6.2 Change, Suspension or Discontinuance. Pre-GA Offerings (including any of their features) may be changed, suspended or discontinued at any time without prior notice to the Customer.

    3. 6.3 Disclaimer. PRE-GA OFFERINGS ARE PROVIDED 'AS IS', WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS OF ANY KIND, AND ARE NOT COVERED BY ANY SLA OR GOOGLE INDEMNITY. Except as otherwise indicated in Specific Test Terms for a given Pre-GA Offering, Pre-GA Offerings are not covered by TSS.

    4. 6.4 Liability. Google will not be liable for any amounts in excess of the lesser of (A) the limitation on the amount of liability stated in the Agreement or (B) $25,000. Nothing in the preceding sentence will affect exclusions from any limitation of liability in the Agreement with respect to the following: (1) death or personal injury resulting from negligence; (2) fraud or fraudulent misrepresentation; (3) infringement of the other party's Intellectual Property Rights; or (4) matters for which liability cannot be excluded or limited under applicable law.

    5. 6.5 Termination. Google may terminate the Customer's use of a Pre-GA Offering at any time with written notice to the Customer, including to allow other customers to use that Pre-GA Offering.

  7. 7. Verification Using Domain Email Address. The following additional terms apply only when a Domain Email Address (rather than a Domain Name) is verified to use the Services:

    1. 7.1 Inviting End Users. The Customer may invite other users with a Domain Email Address to use the Services. If those users accept the Customer's invitation to use the Services, they will be considered the Customer's End Users under the Agreement.

    2. 7.2 Domain Name Verification.

      1. (a) Assumption of Control by Verifying Party. Any person or entity may verify the Domain Name corresponding to the Domain Email Address at any time ('Verifying Party'). The Verifying Party will take ownership and control of End User Accounts corresponding to the Domain Name and all associated data within such End User Accounts immediately after verifying the Domain Name. The Customer and all End Users will be notified when the Domain Name is verified.

      2. (b) Administration After Domain Name Verification. A Verifying Party will have certain permissions with respect to the Customer's Account and all such End User Accounts, as described in the documentation.

    3. 7.3 Data Deletion. At any time before the Verifying Party takes ownership and control of the Domain Name and all associated End User Accounts (including the Customer's Account), the Customer or its End Users will be able to delete or export Customer Data and/or delete its End User Account(s) in a manner consistent with the functionality of the Services. After the Verifying Party takes ownership and control of the Domain Name and all associated End User Accounts (including the Customer's Account), then, notwithstanding any term to the contrary in the Cloud Data Processing Addendum, the Customer or its End Users may not be able to delete End User Account(s) or delete or export any Customer Data depending on the administration of the Services.

    4. 7.4 Data Processing Instruction. If the Customer takes no action to delete or export any Customer Data before the Verifying Party takes ownership and control of the Domain Name and all associated End User Accounts (including the Customer's Account), then, notwithstanding Section 6.2 (Return or deletion when term ends) of the Cloud Data Processing Addendum, the Customer acknowledges that these Service-Specific Terms document the Customer's instructions to Google to: (a) retain after termination of the Agreement as described in Section 7.6 (Termination after domain verification) all Customer Data that has not been deleted by the Customer prior to such termination; and (b) make such retained Customer Data available to the Verifying Party.

    5. 7.5 Consent to Administration. Where applicable, the Customer agrees to allow: (a) the Verifying Party to have the access and capabilities described in the Agreement; and (b) Google to provide the Verifying Party with the access and capabilities described in the Agreement.

    6. 7.6 Termination After Domain Verification. Where the Verifying Party is a third party, this Agreement will automatically terminate when the Verifying Party takes ownership and control of the Domain Name and all associated End-User Accounts (including the Customer's Account). For clarity, this section does not affect any end user rights that the Verifying Party may grant under its (separate) Google Workspace agreement.

    7. 7.7 Services Limitations. Some Services, features and functionality may not be available unless and until the Domain Name is verified.

  8. 8. Google Telephony Services. The following terms apply only to (i) Google Voice and (ii) use of Google Meet to perform outbound dialling and accept inbound calls ('Google Meet Telephony'), as applicable (and for the purposes of this Section 8, Google Voice and Google Meet Telephony are collectively referred to as 'Google Telephony Services'). THESE TERMS CONTAIN IMPORTANT INFORMATION ABOUT EMERGENCY SERVICES LIMITATIONS. PLEASE READ CAREFULLY:

    • 8.1 Google Telephony Services Parties and contract structure.

      • (a) Google Telephony Services Provider. Subject to Section 8.1(d), the applicable Google Affiliate listed in the applicable Service and Telephony Provider List (such Affiliate in each case, the 'Google Telephony Service Provider' or 'GTSP') will provide the applicable Google Telephony Services to the Customer, as described in Section 8.1(b) (Google Telephony Agreement structure).

      • (b) Google Telephony Agreement structure. Subject to Section 8.1(d) and in relation only to the applicable Google Telephony Services, the Google Workspace Entity is a duly authorised agent of GTSP and contracts on behalf of GTSP. Accordingly:

        • (i) If the Customer chooses to order any Google Telephony Services in addition to the other Services ordered by the Customer under the Agreement, this Section 8.1 together with the other terms of the Agreement (including the CDPA and all limitations of liability) will form a separate agreement (the 'Google Telephony Agreement') entered into by the applicable GTSP (via the Google Workspace Entity as its duly authorised agent) and the Customer with respect to such Google Telephony Services only, subject to the remaining terms of this Section 8.1.

          (ii) The Google Telephony Agreement will take effect as of the effective date of the Customer's initial order of Google Telephony Services and, subject to earlier termination in accordance with its terms, will continue until the earliest to occur of (A) termination of the Google Telephony Agreement in accordance with its terms; or (B) termination or expiry of the Agreement. The Google Telephony Agreement will supersede the Agreement only with respect to the Google Telephony Services.

          (iii) For the purposes of the Google Telephony Agreement, all references (excluding those in the Services Summary and this Section 8 of these Service-Specific Terms) to 'Agreement' are replaced with 'Google Telephony Agreement'; to the entity 'Google' are replaced with 'GTSP'; and to 'Services' or 'Core Services' are replaced with 'Google Telephony Services'.

          (iv) The Customer may enforce rights and benefits under the Google Telephony Agreement against GTSP only, not the Google Workspace Entity, and will owe obligations under the Google Telephony Agreement (including obligations to pay all applicable Fees) to GTSP only, not the Google Workspace Entity.

          (v) Notwithstanding anything to the contrary in the Agreement, in the event of a conflict between this Section 8.1 and any other term of the Google Telephony Agreement (including the 'Conflicting Terms' section of the Agreement and the 'Precedence' section of the CDPA), the terms of this Section 8.1 will prevail.

          (vi) Either party may terminate the Google Telephony Agreement separately from the Agreement as set out in the 'Term and termination' section of the Agreement. If the Customer terminates its use of Google Voice as described in Section 8.10 (Termination of Google Voice by the customer), such termination will automatically terminate the Google Telephony Agreement.

      • (c) Regional Terms. The Regional Terms are incorporated into the Google Telephony Agreement and apply to the extent that an End User uses Google Voice in a country described in the Regional Terms.

      • (d) Applicability. For Customers with a billing address in Canada, France or Italy: (i) Section 8.1(a) (Google telephony services provider) and Section 8.1(b) (Google telephony agreement structure) do not apply with respect to Google Voice; (ii) Google will provide Google Voice to the Customer; and (iii) with respect to Google Voice, all references to the 'Google Telephony Service Provider' or 'GTSP' in these Service-Specific Terms mean Google.

    • 8.2 Provision of Google Telephony Services.

      • (a) Data use.

        • (i) Data collection and use. GTSP will collect and use Customer Data in accordance with the Google Telephony Services privacy disclosure provided at https://workspace.google.com/terms/service-terms/voice/privacy_disclosure.html.

        • (ii) Subscriber directory. GTSP will not provide the Customer's or its End Users' Google Voice numbers to directory services unless requested to do so by the Customer or otherwise required by law.

      • (b) Telephony Providers.

        • (i) Affiliate Providers. GTSP may use its Affiliates to provide Google Telephony Services as described in the Service and Telephony Provider List.

        • (ii) Non-Affiliate Telephony Providers. GTSP and its Affiliates use non-Google third-party subcontractors ('Telephony Providers') to route inbound and outbound telephone calls, as applicable, via the public switched telephone network (PSTN). Telephony Providers and their locations are identified in the Service and Telephony Provider List. By using Google Telephony Services, the Customer instructs GTSP to engage, and to have its Affiliates engage, Telephony Providers to:

          • (1) route outbound and inbound telephone calls, as applicable; and

          • (2) process Customer Data as independent controllers in the countries in which they are located:

            • a) to the minimum extent required for such routing; and

            • b) in accordance with applicable laws (including European data protection laws and telecommunications regulations).

        • For clarity, Telephony Providers are not Sub-processors (as defined in the CDPA).

    • 8.3 Additional payment terms.

      • (a) Google Telephony Services invoices. Applicable Fees and other costs arising from the Customer's or End Users' use of Google Telephony Services are invoiced separately from other Google Workspace Services and are subject to the payment terms of the Google Telephony Agreement.

      • (b) Calling Rates. In addition to the Fees, the Customer will pay GTSP for calls based on usage, if applicable. These usage costs are calculated using the then-current applicable Calling Rates.

      • (c) Taxes. Notwithstanding anything to the contrary in the Google Telephony Agreement, the Customer will pay applicable Taxes regardless of any tax exemption certificates. Invoiced Taxes may include Taxes associated with an End User's use of Google Telephony Services outside of the country in which the End User is using Google Telephony Services.

    • 8.4 Google Voice requirements; GTSP disclaimer.

      • (a) Google Voice requirements. This Section 8.4(a) applies only to Google Voice and NOT to Google Meet Telephony. Use of Google Voice may require a separate broadband or mobile data connection and an End User device compatible with certain minimum technical requirements. Out-of-country or other roaming usage of Google Voice may incur higher costs to End Users from their mobile network operators.

      • (b) GTSP disclaimer. GTSP is not responsible for any disruption or failure of Google Telephony Services due to delays, outages or disruptions in: (i) the Customer's data connection, (ii) Telephony Providers' networks or (iii) the operation of the Customer's or End User's devices. Using Google Telephony Services on mobile devices may use End Users' voice or data allowances purchased from their mobile network operators.

    • 8.5 Google Voice capabilities. This Section 8.5 applies only to Google Voice and NOT to Google Meet Telephony.

      • (a) Number assignment and availability. Where Google Voice permits assignment of phone numbers, the following will apply:

        • (i) number activation may require collection by GTSP of information required by applicable telecommunications regulations, including the Customer's service address and tax ID;

          (ii) in some countries, the service address must match the area covered by the number to be assigned;

          (iii) number activation may not be instantaneous upon request; and

          (iv) inactive numbers may be removed from the Customer's account.

      • (b) Number porting. The Customer may port existing numbers from other service providers to Google Voice, to the extent that Google Voice offers number assignment, and may request that assigned phone numbers be released to another service provider, subject to Sections 8.5(b)(i)–(iv) below.

        • (i) Customer obligations. The Customer is responsible for (A) the accuracy of information provided to GTSP associated with a porting request; (B) Fees associated with porting a number, including Fees associated with remaining numbers and plans and (C) any Fees owed to GTSP associated with a number up to when the number is successfully ported, to the extent permitted by applicable laws.

        • (ii) Service termination. GTSP may release any Google Voice number after termination or expiry of the applicable End User licence if the Customer does not port the number to another service provider prior to such termination or expiry.

      • (c) Caller ID. Google Voice allows the display of the Customer's Google Voice number on receiving devices where technically possible. End Users may suppress the display of the number permanently or on a call-by-call basis. For technical reasons, GTSP may not be able to suppress Google Voice numbers in all cases, including calls to Emergency Numbers.

      • (d) Number blocking. Upon Customer request, GTSP will block or unblock the use of Google Voice to call specific numbers, number ranges or types of numbers (including value-added services) to the extent technically feasible.

      • (e) Call recording. Google Voice may allow End Users to record individual telephone conversations. The Customer agrees not to and not to allow its End Users to record telephone conversations without consent if such consent is required by applicable laws and regulations.

    • 8.6 Google Telephony Services limitations. Google Telephony Services may not:

      • (a) include operator-assisted dialling and calls to short codes (additional fees may apply for these calls);

      • (b) support 'reverse charge' or 'chargeback' calls; or

      • (c) support calls or connections to certain numbers, including, as an example, premium rate numbers.

    • 8.7 Google Voice use restriction. This Section 8.7 applies only to Google Voice and NOT to Google Meet Telephony. The Customer will not sub-assign numbers to, provide access to or otherwise enable use of Google Voice by individuals under the age of legal consent as determined by the applicable laws of the relevant jurisdiction. GTSP may suspend or permanently disable any accounts that are used by or provisioned to such individuals.

    • 8.8 Emergency services. Subsection 8.8(a) applies only to Google Meet Telephony and NOT to Google Voice. All other subsections ((b)–(f)) of Section 8.8 apply only to Google Voice and NOT to Google Meet Telephony.

      • (a) One-way dialling. End Users using one-way dialling features of Google Meet Telephony will not be able to place or receive emergency services calls. The Customer is responsible for ensuring that End Users have access to an alternative means of dialling the emergency services.

      • (b) Two-way dialling. Dialling the emergency services is supported by Google Voice. IP-based telephony emergency dialling services have certain limitations and will function differently from traditional emergency dialling as described in the provisions below; additional country-specific limitations are described in the Regional Terms. The Customer hereby acknowledges and accepts the following with respect to calls made to emergency services:

        • (i) Description of emergency dialling service. End Users of the two-way dialling features of Google Voice are capable of calling and receiving calls from the emergency services free of charge. Emergency services vary depending on the End User's location. When an End User calls the emergency services, GTSP will provide to emergency response operators the End User's phone number and address that the Customer has provided to Google (see Section 8.8(d) (Customer obligations) below). End Users may need to confirm their physical location and call-back number because the emergency operator may not have this information.

        • (ii) Limitations on emergency dialling service. The following limitations apply to the availability of the Google Voice emergency dialling service: (A) the service may not be available in the event of an Internet or power outage or disruption; (B) emergency calls may take longer to connect to the Public Safety Answering Point than traditional emergency services dialling, may produce a busy signal or may not connect; (C) emergency calls may connect correctly to the PSAP, but the End User's phone number or location may not automatically be transmitted and the emergency services operator may not be able to call back; (D) emergency calls made whilst roaming may be routed to the local PSAP associated with the End User's registered address (the Customer will advise End Users to use their native dialler whilst roaming); (E) deaf, hard of hearing or speech-impaired End Users should call the local emergency services directly using TTY or a telecommunications relay service instead of 711 or a local equivalent; (F) if End Users have multiple devices associated with their account number (i) return calls from the PSAP may not ring each associated device and (ii) the emergency operator may see a phone number that is different from the End User's personal phone number; (G) if the End User has disabled incoming calls, the PSAP may not be able to call back; (H) if a call fails using Google Voice, End Users may be directed to complete emergency calls using the native dialler on their devices; and (I) emergency calling is not available through this calling service if (i) using the inbound-only Google Voice service, or (ii) calls are directed through the voice network of the user's mobile operator when using the native dialler of the End User's device.

      • (c) Texting to emergency services. Texting the emergency services may not be supported by Google Voice. Any text-to-emergency-services feature made available through Google Voice may not be supported over a Wi-Fi network.

      • (d) Customer obligations. With respect to Section 8.8(b) (Two-way dialling), the Customer is responsible for the following: (i) ensuring that the address registered within Google Voice for each End User is the current physical address where the End User will use Google Voice (failure to provide current addresses may cause the wrong emergency response centre to be contacted, and delay the emergency response to End Users); (ii) informing End Users that their physical addresses will be shared with telephony providers; (iii) informing End Users that they may need to provide their physical location and call-back number to the PSAP, once connected; (iv) ensuring that End Users have access to an alternative means of calling emergency services; and (v) informing End Users of the limitations of the emergency dialling services (the Customer may download and print a warning label to affix to all devices that may be used to access Google Voice at support.google.com/voice/go/emergency-services).

      • (e) Emergency alerts. Emergency alerts may not be received via Google Voice if devices are set to Wi-Fi only mode or the mobile service is not available.

      • (f) Disclaimer of emergency services liability. To the fullest extent permitted by law, neither GTSP nor any of its Affiliates will have any liability under the Google Telephony Agreement (whether in contract, tort (including negligence) or otherwise) for damages of any type (including direct and indirect damages) arising under or in connection with the use or attempted use of Google Voice to access the emergency services, including but not limited to any inability to access such services, any delays in the emergency service response, conduct of the emergency services response centres or operators, or any inaccuracy of information provided to the emergency services by Telephony Providers or other third parties engaged by GTSP or its Affiliates to facilitate the provision of emergency service access.

    • 8.9 Suspension. In addition to the suspension rights described in the Google Telephony Agreement, GTSP may block incoming and outgoing Google Telephony Services calls or messages if GTSP reasonably determines that the Customer or any End User has used Google Telephony Services to generate or facilitate bulk or automated messages, or unsolicited commercial messages.

    • 8.10 Termination of Google Voice by the Customer. This Section 8.10 applies only to Google Voice and NOT to Google Meet Telephony. In addition to any other termination rights, the Customer may terminate its use of Google Voice at any time by providing written notice to GTSP. The Customer must cease use of Google Voice immediately upon termination.

    • 8.11 Additional definitions.

      • Calling Rates are the then-current dialling rates described at (i) for Google Voice, https://voice.google.com/rates, and (ii) for Google Meet Telephony, https://meet.google.com/u/0/tel/rates.

      • End User includes, (i) for the purposes of Google Voice, potential users who may be present at the physical location where a device connected to Google Voice is located and made available for use; and (ii) for the purposes of Google Meet, potential users who may use the Google Meet Telephony services to dial in to or out of Google Meet meetings.

      • Fees includes, with respect to Google Voice, the fees described at https://workspace.google.com/products/voice.

      • Google Workspace Entity is the Google entity with which the Customer contracts for other Google Workspace Services, as defined in the Agreement.

      • Public Safety Answering Point or PSAP means the applicable public safety answering point based on an End User's registered location.

      • Regional Terms means the terms described at https://workspace.google.com/terms/service-terms/voice/regional_terms.html.

      • Telephony Provider has the meaning given in Section 8.2(b) (Telephony Providers) of these Service-Specific Terms.

      • Service and Telephony Provider List means the then-current list of Service and Telephony Providers at (i) for Google Voice, https://workspace.google.com/terms/service-terms/voice/providers.html, and (ii) for Google Meet Telephony, https://workspace.google.com/terms/service-terms/meet-telephony/providers.html.

    • *If an offline document refers to 'Google Voice Service Provider' or 'GVSP', those references are deemed to be 'Google Telephony Services Provider' or 'GTSP' as used in these Service-Specific Terms and the Google Telephony Agreement.

    9. Google SIP Link.

    • 9.1 Additional Google SIP Link Terms. The following terms apply to the Customer's use of Google SIP Link:

      1. (a) Porting phone numbers to the Customer's SIP Provider must be effectuated by the SIP Provider.

      2. (b) The Customer acknowledges and agrees that Google may place calls to the Customer to validate the Customer's trunk configuration or verify number ownership. The Customer consents to receiving any such calls, including from an automated system.

      3. (c) The Customer is responsible for ensuring that any calls to emergency services made by a Google SIP Link user will be routed via the SIP Provider. Furthermore, the Customer must make any updates to its location or address for the purposes of the emergency services through the SIP Provider.

      4. (d) For clarity, SIP Providers are not Sub-processors (as defined in the Cloud Data Processing Addendum).

    • 9.2 Additional definitions.

      1. 'SIP Provider' means the Customer's systems integrator, operator or other partner who provides telephone service to the Customer independent of Google Voice.

    10. Google Drive. The following terms apply only to Drive:

    • 10.1 Use of Google Drive for content distribution. Google Drive is not intended for use as a content distribution network and Google may restrict Google Drive usage and access if Google, at its reasonable discretion, determines that Google Drive is being used in violation of the AUP or for infringing, unlawful or bulk distribution of content including videos. Any Google Drive-hosted video that is shared publicly outside of the Customer's domain must comply with YouTube Community Guidelines (available at https://www.youtube.com/howyoutubeworks/policies/community-guidelines/ or a successor URL).

    11. AppSheet. The following terms apply only to AppSheet:

    • 11.1 Agreement Application. The Agreement, including these Service-Specific Terms, will only apply to the Customer's use of AppSheet with respect to End Users who access AppSheet via their End User Accounts and will not apply with respect to any AppSheet plan purchased on https://www.appsheet.com.

    • 11.2 Administration of AppSheet. If the Customer's AppSheet plan includes additional management controls (as described at https://about.appsheet.com/pricing/), additional controls for the management and administration of AppSheet will be available to specifically designated Administrators for AppSheet.

    • 11.3 Payment terms. The definition of Prices is amended to mean the then-current applicable prices at https://solutions.appsheet.com/pricing, unless otherwise agreed in an addendum or Order Form.

    • 11.4 Data Sources. The Customer's use of Data Sources in connection with the Services is subject to and governed by the terms and conditions agreed between the Customer and the applicable Data Source provider. As between the parties, the Customer bears sole responsibility for such terms and conditions, including for ensuring that they allow Google to access and use the relevant Data Sources for providing AppSheet.

    • 11.5 AppSheet Software. If Google makes AppSheet Software (which may include third-party software) available to the Customer, Google grants the Customer a royalty-free (unless otherwise stated by Google), non-exclusive, non-transferable licence during the Term to reproduce and use that Software for the purposes of making a Customer Application available to End Users, and may impose additional licensing restrictions with notice to the Customer. Any export, re-export, transfer or use by the Customer of the AppSheet Software is subject to this Agreement (including the restrictions and compliance obligations that it imposes with respect to use of the Services, all of which will apply to the AppSheet Software), and may also be subject to third-party licence terms and requirements under Export Control Laws. As between the parties, Google retains all Intellectual Property Rights in the AppSheet Software. Each party represents and warrants that it will comply with all laws and regulations applicable to its provision or use of the AppSheet Software, as applicable. EXCEPT AS EXPRESSLY PROVIDED FOR IN THE AGREEMENT, THE APPSHEET SOFTWARE IS PROVIDED 'AS IS' WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS OF ANY KIND.

    • 11.6 Non-paid versions.

      1. (a) Limitations. Non-paid versions of AppSheet are subject to limitations and are not eligible for TSS, and certain features of AppSheet may not be available for non-paid versions. Google's indemnification obligations do not apply to use of AppSheet under non-paid versions.

      2. (b) Termination for inactivity. Google reserves the right to terminate the provision of a non-paid version of AppSheet for an End User upon 30 days' advance notice to the End User if for a period of 60 days (a) the End User has not accessed AppSheet or (b) there has been no activity on any Customer Application of the End User.

    • 11.7 Discontinuation of AppSheet. Google will notify the Customer at least 12 months before discontinuing the AppSheet (or associated material functionality) unless Google replaces such discontinued Service or functionality with a materially similar Service or functionality. Nothing in this Section 11.7 (Discontinuation of AppSheet) limits Google's ability to make changes required to comply with applicable law, address a material security risk, or avoid a substantial economic or material technical burden.

    • 11.8 Technical support.

      1. (a) Amendments. The definition of Google Workspace Technical Support Services Guidelines or TSS Guidelines is amended to mean the then-current AppSheet support service guidelines at https://www.appsheet.com/Home/TSSG

      2. (b) Customer Applications. The Customer is responsible for the technical support of its Customer Applications.

    • 11.9 Additional definitions.

      1. AppSheet Software means any downloadable tools, software development kits or other such computer software provided by Google in connection with AppSheet, and any updates that Google may make to such AppSheet Software from time to time.

      2. Customer Application means a software program that the Customer creates or hosts using AppSheet.

      3. Data Source means the Google or third-party data sources described at https://www.appsheet.com/Home/StartWithData.

    12. Workspace Generative AI Services. The following terms apply only for Workspace Generative AI Services:

    • 12.1 Disclaimer. Workspace Generative AI Services (i) use emerging technology; (ii) may provide inaccurate or offensive Generated Output; and (iii) may provide content that does not represent Google's views. Generated Output is not designed for or intended to meet the Customer's regulatory, legal or other obligations, or to be used or relied upon as a substitute for medical, legal, financial or other professional advice.

    • 12.2 Similar Generated Outputs. The Customer acknowledges that Workspace Generative AI Services may, in some scenarios, produce the same or similar Generated Output for multiple Customers.

    • 12.3 Prohibited Use Policy. For the purposes of Workspace Generative AI Services, the Prohibited Use Policy located at https://policies.google.com/terms/generative-ai/use-policy, as may be updated from time to time, is incorporated into the AUP.

    • 12.4 Use restriction. The Customer will not, and will not allow End Users to, use Generated Output (i) as a material input for the development of models that compete with Workspace Generative AI Services or other Google Workspace Services; or (ii) to reverse engineer or extract components of any Google Workspace Service or their models (except to the extent that such restriction is expressly prohibited by applicable law).

    • 12.5 Usage and availability of the Services. The Customer understands and agrees that (i) it will not, and will not allow End Users to, use Workspace Generative AI Services in a manner that exceeds the limits specified by Google; and (ii) use of Workspace Generative AI Services is subject to the availability of the Services, as described at https://support.google.com/a/answer/13853332.

    • 12.6 Age restrictions. The Customer will not allow End Users under the age of 18 to use Workspace Generative AI Services. Notwithstanding the foregoing, if Customer has Google Workspace for Education Standard or Google Workspace for Education Plus (in each case without a Gemini for Google Workspace add-on), Customer may enable End Users to access and use Gemini app in compliance with the terms of the Agreement. If Customer enables such access, then (a) Customer will not allow End Users or any individuals under the age of 13 or the applicable digital age of consent (whichever is higher) access to and use of Gemini app, and (b) with respect to all End Users or individuals between the age of 13 (or the applicable digital age of consent, whichever is higher) and the age of 18, Customer must comply with and will remain responsible for its obligations under applicable law, including Applicable Privacy Law (as defined by the Cloud Data Processing Addendum).

    • 12.7 Healthcare restrictions. The Customer will not, and will not allow End Users to, use Workspace Generative AI Services for clinical purposes (for clarity, non-clinical research, scheduling or other administrative tasks are not restricted), to provide medical advice, medical treatment or diagnosis; or in any manner that is overseen by or requires clearance or approval from any clinical, medical or healthcare or other regulatory authority.

    • 12.8 Suspected violations. Google may immediately suspend or terminate the Customer's use of Workspace Generative AI Services based on any suspected violation of subsections (12.4) to (12.6) above.

    • 12.9 Restrictions. The restrictions contained in subsections (12.6) and (12.7) above are deemed to be 'Restrictions' or 'Use restrictions' under the applicable Agreement.

    • 12.10 Additional Google indemnification obligations.

      1. (i) Generated Output. Google's indemnification obligations under the Agreement also apply to allegations that an unmodified Generated Output from a Generative AI Indemnified Service infringes a third party's Intellectual Property Rights. This subsection (i) (Generated Output) does not apply if the allegation relates to a Generated Output where: (1) the Customer creates or uses such Generated Output that it knew or should have known was likely infringing; (2) the Customer disregards, disables or circumvents source citations, filters, instructions or other tools that will be made available by Google that are intended to help the Customer use the Generated Output responsibly; (3) the Customer uses such Generated Output after receiving notice of an infringement claim from the rightsholder or its authorised agent; or (4) the allegation is based on a trademark-related right as a result of the Customer's use of such Generated Output in trade or commerce. 'Generative AI Indemnified Service' means the Services listed at https://cloud.google.com/terms/generative-ai-indemnified-services, where the use of such Services is paid for by the Customer and not subject to credits or free-tier usage.

      2. (ii) Training Data. Google's existing indemnification obligations for the Services under the Agreement covers allegations that Google's use of training data to create any Google model utilised by a Generative AI Service infringes a third party's Intellectual Property Rights. This indemnity does not cover allegations related to a specific Generated Output, which may be covered by subsection (i) (Generated Output) above.

    • 12.11 Training restriction. Google will not use Customer Data to train or fine-tune any of its generative artificial intelligence models supporting the Google Workspace Generative AI Services without Customer's prior permission or instruction.

    • 12.12 Additional Definitions.

      1. 'Generated Output' means the data or content generated or received by the Customer or its End Users via Workspace Generative AI Services under the Customer's Workspace Account, as prompted by data or content submitted by them via those services. Generated Output is Customer Data. As between Customer and Google, Google does not assert any ownership rights in any new intellectual property created in the Generated Output.

      2. 'Workspace Generative AI Services' include (i) Gemini for Google Workspace and (ii) other generative artificial intelligence features or functionality of the Google Workspace Services.

    13. User experience research. If the Customer enrols in the Google Cloud User Experience Research Programme for Google Workspace, the Customer's participation will be subject to the Google Cloud User Experience Research Panel Addendum available at https://cloud.google.com/terms/user-experience-research.

    14. Client-side encryption. As between Google and the Customer, the Customer bears sole responsibility for all aspects of the external encryption key management service chosen by the Customer, including all encryption keys generated by it for use with client-side encryption. Notwithstanding any term to the contrary in the CDPA, Google will be unable to recover any encryption key or any Customer Data encrypted by that encryption key if the encryption key is lost, stolen or corrupted. Client-side encryption will become entirely unavailable for all applicable services if the external key management service is interrupted or becomes inaccessible.

    15 eSignature. The following terms apply only to the electronic signature feature in Google Docs and Google Drive ('eSignature'):

    • 15.1 In-scope editions. eSignature is included in the following Google Workspace editions:

      • (a) all Google Workspace Business editions (excluding Google Workspace Business Starter)

      • (b) all Google Workspace Enterprise editions

      • (c) all Google Workspace Essentials editions (excluding Google Workspace Essentials Starter) and

      • (d) Google Workspace for Education Plus

    • 15.2 Transacting electronically. By using eSignature, the Customer or End Users will transact electronically with counterparties to the relevant document (who may themselves be End Users). For clarity, Google's provision of eSignature does not make Google a party to or bind Google under any document signed or executed via eSignature (an 'eSigned Document').

    • 15.3 Responsibility for contents and legal requirements. When using eSignature for document signature or execution, the Customer and End Users are responsible for:

      • (a) the contents of the document

      • (b) verifying that applicable law in all relevant jurisdictions permits electronic (rather than 'wet ink') signature or execution of the document and

      • (c) ensuring compliance with any signature or execution formalities required for legal validity or enforceability of the document in all relevant jurisdictions, including formalities related to the nature of the document (e.g. requirements for witnesses)

    • 15.4 Disclaimer. Google expressly disclaims, to the fullest extent permitted by applicable law, any warranties of any kind or any representations related to the legal validity or enforceability of any eSigned Document in any jurisdiction.

    • 15.5 Signer's identity and authority. The Customer and End Users are responsible for verifying the identity, email address and signature authority of any recipient of an eSignature request. The Customer is responsible for ensuring that only duly authorised End Users use eSignature to sign or execute documents on behalf of the Customer.

    • 15.6 Signer terms. The recipient of an eSignature request may need to accept separate terms (including the Google Terms of Service and eSignature Additional Terms of Service for Signers or eSignature Additional Terms of Service), but any eSignature request received by an End User will be governed by this Agreement.

    • 15.7 Copies and storage of eSigned Documents.

      • (a) Google will attempt to email copies of eSigned Documents to all signatories and to add copies to their Google Drive accounts but cannot guarantee receipt (e.g. spam filters may block Google's email or signatories may not have Drive accounts or sufficient storage).

      • (b) The Customer and End Users are responsible for retaining copies of eSigned Documents, backing up those copies as appropriate and verifying, after they've sent eSignature requests or changed access permissions to Google Drive copies of eSigned Documents, that all counterparties have received and retained copies of eSigned Documents.

    • 15.8 Signature information and document access. Copies of eSigned Documents (including their audit trails) may contain: certificate-based signatures that help identify the parties; email addresses of signatories; information about signatories' Google Accounts (e.g. pseudonymised identifiers) and devices (e.g. IP addresses); and other details (e.g. times and dates of signatures). Without prejudice to Google's obligations under the Cloud Data Processing Addendum, the Customer and End Users acknowledge that anyone with access to the eSigned Document will have access to the information described in this section.

    • 15.9 Regional terms for eSignature.

      • Brazil. The use of eSigned Documents may involve heightened enforceability risks in Brazil. As described in Section 15.3 (Responsibility for contents and legal requirements) and without limiting any obligations under that section, the Customer and End Users are responsible for verifying whether Brazilian law permits the use of eSignature as a valid means of signing or executing contracts.

    16. Regional terms.

    • 16.1 Japan. If the Customer's billing address is in Japan, then Gmail, Chat and Meet will be provided by Google Connect Asia Pacific Pte. Ltd (GCAP), although invoices will still be sent by Google Asia Pacific Pte. Ltd. In relation only to the foregoing Services, Google Asia Pacific Pte. Ltd is a duly authorised agent of GCAP and contracts on behalf of GCAP.

    • 16.2 France. The Customer will comply with France's General Security Policy for Health Information Systems (PGSSI-S) to the extent applicable.

Previous Versions

21 February 2024

20 November 2023

October 12, 2023

August 14, 2023

May 31, 2023

May 3, 2023

January 11, 2023

October 31, 2022

October 11, 2022

September 22, 2022

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February 1, 2022

September 30, 2021

June 3, 2021

April 14, 2021

December 21, 2020

October 6, 2020