Google Workspace for Education Terms of Service

Last modified: February 17, 2021

These Google Workspace for Education Terms of Service ("TOS") are entered into by Google Asia Pacific Pte. Ltd. (Co. Reg. No. 200817984R), with offices at 70 Pasir Panjang Road, #03- 71, Mapletree Business City II, Singapore 117371 ("Google"). The TOS is pursuant to the Agreement entered into by Google India Private Limited ("Google India") and the entity or person agreeing to them ("Customer") and govern Customer's access to and use of the Services. This TOS is effective when Customer clicks to accept it (the "Effective Date"). If you are accepting on behalf of Customer, you represent and warrant that (i) you have full legal authority to bind Customer to this TOS ; (ii) you have read and understand this TOS ; and (iii) you agree, on behalf of Customer, to this TOS.

Capitalized terms used but not defined in this TOS shall have the meaning attributed to them in the Agreement

  • 1. Provision of the Services.
    • 1.1 Services Use. During the Term, Google will provide the Services in accordance with the TOS , including the SLA. Customer may use the Services ordered in the applicable Order Form or Reseller Order in accordance with this TOS.
    • 1.2 Admin Console. Customer will have access to the Admin Console, through which Customer may manage its use of the Services.
    • 1.3 Accounts; Verification to Use Services.
      • (a) Accounts. Customer must have an Account to use the Services and is responsible for the information it provides to create the Account, the security of its passwords for the Account, and any use of its Account. Google has no obligation to provide multiple accounts to Customer.
      • (b) Verification to Use Services. Customer must verify a Domain Email Address or a Domain Name to use the Services. If Customer does not have valid permission to use the Domain Email Address or does not own or control the Domain Name, then Google will have no obligation to provide Customer with the Services and may delete the Account without notice.
    • 1.4 Incorporated Terms. The URL Terms, including the Service Specific Terms and Data Processing Amendment, are incorporated by this reference into the TOS. Customer may, in addition, be required to accept the Data Processing Amendment via the Admin Console solely for technical or operational reasons, but any such acceptance will not affect the rights or obligations of the parties as described in this TOS or the Data Processing Amendment.
    • 1.5 Modifications.
      • (a) To the Services. Google may make commercially reasonable changes to the Services from time to time. Google will inform Customer if Google makes a material change to the Services that has a material impact on Customer's use of the Services and if Customer has subscribed with Google to be informed about such change.
      • (b) To the TOS. Google may change the terms of this TOS from time to time and will post any such changes at https://workspace.google.com/terms/education_terms.html. These changes will only take effect at the beginning of Customer’s next Order Term, at which time Customer’s continued use of the Services will constitute its acceptance of the changes. This Section 1.5(b) (Modifications to the TOS ) does not apply to changes to URL Terms.
      • (c) To the URL Terms (except the Data Processing Amendment). Google may change the URL Terms from time to time and will notify Customer if any such change is material. Google may notify Customer of material SLA changes via the applicable SLA webpage. Material changes to the URL Terms will become effective 30 days after notice is given, except that (i) materially adverse SLA changes will become effective 90 days after notice is given and (ii) changes applicable to new Services or functionality will be effective immediately. This Section 1.5(c) (Modifications to the URL Terms (except the Data Processing Amendment)) does not apply to changes to the Data Processing Amendment.
      • (d) To the Data Processing Amendment. Google may only change the Data Processing Amendment where such change is required to comply with applicable law, applicable regulation, court order, or guidance issued by a governmental regulator or agency, where such change is expressly permitted by the Data Processing Amendment, or where such change:
        • (i) is commercially reasonable;
        • (ii) does not result in a degradation of the overall security of the Services;
        • (iii) does not expand the scope of or remove any restrictions on Google's processing of "Customer Personal Data," as described in the "Scope of Processing" Section of the Data Processing Amendment; and
        • (iv) does not otherwise have a material adverse impact on Customer's rights under the Data Processing Amendment.If Google makes a material change to the Data Processing Amendment in accordance with this Section 1.5(d) (Modifications to the Data Processing Amendment), Google will post the change at the webpage containing the Data Processing Amendment.
      • (e) Discontinuation of Core Services. Google will notify Customer at least 12 months before discontinuing any Core Service (or associated material functionality) unless Google replaces such discontinued Core Service or functionality with a materially similar Core Service or functionality. Nothing in this Section 1.5(e) (Discontinuation of Core Services) limits Google's ability to make changes required to comply with applicable law, address a material security risk, or avoid a substantial economic or material technical burden. This Section 1.5(e) (Discontinuation of Core Services) does not apply to Other Services or to pre-general availability Services, offerings, or functionality.
  • 2. Customer Obligations.
    • 2.1 Permitted Uses. Use of the Services under this TOS is permitted only by (a) non-profit educational institutions that meet the criteria at https://support.google.com/a/answer/134628?hl=en or a successor URL and (b) other non-profit entities (as defined under applicable laws).
    • 2.2 Compliance. Customer will (a) ensure that Customer and its End Users' use of the Services complies with the TOS , (b) use commercially reasonable efforts to prevent and terminate any unauthorized use of, or access to, the Services, and (c) promptly notify Google if Customer becomes aware of any unauthorized use of, or access to, the Services, Account, or Customer's password. Google reserves the right to investigate any potential violation of the AUP by Customer, which may include reviewing Customer Data.
    • 2.3 Privacy. Customer is responsible for any consents and notices required to permit (a) Customer's use and receipt of the Services, and (b) Google's accessing, storing, and processing of data provided by Customer (including Customer Data) under the TOS.
    • 2.4 Restrictions. Customer will not, and will not allow End Users to, (a) copy, modify, or create a derivative work of the Services; (b) reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any or all of the source code of the Services (except to the extent such restriction is expressly prohibited by applicable law); (c) sell, resell, sublicense, transfer, or distribute any or all of the Services; or (d) access or use the Services (i) for High Risk Activities; (ii) in violation of the AUP; (iii) in a manner intended to avoid incurring any applicable Fees (including creating multiple Customer Accounts to simulate or act as a single Customer Account or to circumvent Service-specific usage limits or quotas); (iv) to engage in cryptocurrency mining without Google's prior written approval; (v) to place or receive emergency service calls, unless stated otherwise in the Service Specific Terms; (vi) for materials or activities that are subject to the International Traffic in Arms Regulations (ITAR) maintained by the United States Department of State; (vii) in a manner that breaches, or causes the breach of, Export Control Laws; or (viii) to transmit, store, or process health information subject to United States HIPAA regulations, except as permitted by an executed HIPAA BAA.
    • 2.5 Additional Products. Google makes optional Additional Products available to Customer and its End Users. Use of Additional Products is subject to the Additional Product Terms. Customer can enable or disable Additional Products at any time through the Admin Console. Customer will obtain parental consent for the collection and use of personal information in any Additional Products that Customer intends to enable before allowing any End Users under the age of 18 to access or use those Additional Products.
    • 2.6 Administration of Services. Customer may specify through the Admin Console one or more Administrators who will have the right to access Admin Accounts. Customer is responsible for (a) maintaining the confidentiality and security of the End User Accounts and associated passwords and (b) any use of the End User Accounts. Customer agrees that Google’s responsibilities do not extend to the internal management or administration of the Services for Customer or any End Users.
    • 2.7 Abuse Monitoring. Customer is solely responsible for monitoring, responding to, and otherwise processing emails sent to the "abuse" and "postmaster" aliases for Customer Domain Names, but Google may monitor emails sent to these aliases to allow Google to identify Services abuse.
    • 2.8 Requesting Additional End User Accounts During Order Term. Customer may request additional End User Accounts during an Order Term by means of an additional Order Form or Reseller Order or by ordering via the Admin Console. Such additional End User Accounts will have a pro-rated term ending on the last day of the applicable Order Term.
  • 3. Suspension.
    • 3.1 AUP Violations. If Google becomes aware that Customer's or any End User's use of the Services violates the AUP, Google will notify Customer and request that Customer correct the violation. If Customer fails to correct the violation within 24 hours of Google's request, then Google may Suspend all or part of Customer's use of the Services until the violation is corrected. Suspension of the Services may include removal or unsharing of content that violates the AUP.
    • 3.2 Other Suspension. Notwithstanding Section 3.1 (AUP Violations), Google may immediately Suspend all or part of Customer's use of the Services (including use of the underlying Account) if (a) Google reasonably believes Customer's or any End User's use of the Services could adversely impact the Services, other customers' or their end users' use of the Services, or the Google network or servers used to provide the Services; (b) there is suspected unauthorized third-party access to the Services; (c) Google reasonably believes that immediate Suspension is required to comply with any applicable law or regulation; or (d) Customer is in breach of Section 2.4 (Restrictions) or the Service Specific Terms. Google will lift any such Suspension when the circumstances giving rise to the Suspension have been resolved. At Customer's request, Google will notify Customer of the basis for the Suspension as soon as is reasonably possible unless prohibited by applicable law.
  • 4. Intellectual Property Rights; Protection of Customer Data; Feedback; Using Brand Features Within the Services.
    • 4.1 Intellectual Property Rights. Except as expressly stated in this TOS, this TOS does not grant either party any rights, implied or otherwise, to the other's content or any of the other's intellectual property. As between the parties, Customer owns all Intellectual Property Rights in Customer Data, and Google owns all Intellectual Property Rights in the Services.
    • 4.2 Protection of Customer Data. Google will only access or use Customer Data to provide the Services and TSS to Customer or as otherwise instructed by Customer. Without limiting the generality of the preceding sentence, Google will not process Customer Data for Advertising purposes or serve Advertising in the Services. Google has implemented and will maintain administrative, physical, and technical safeguards to protect Customer Data, as further described in the Data Processing Amendment.
    • 4.3 Customer Feedback. At its option, Customer may provide feedback or suggestions about the Services to Google ("Feedback"). If Customer provides Feedback, then Google and its Affiliates may use that Feedback without restriction and without obligation to Customer.
    • 4.4 Using Brand Features Within the Services. Google will display within the Services only those Customer Brand Features that Customer authorizes by uploading them into the Services. Google will display those Customer Brand Features within designated areas of the web pages displaying the Services to Customer or its End Users. Customer may specify details of this use in the Admin Console. Google may also display Google Brand Features on such web pages to indicate that the Services are provided by Google.
  • 5. Term and Termination. This TOS is co-terminus with the Google India Agreement.
  • 6. Disclaimer. Except as expressly provided for in the TOS, Google does not make and expressly disclaims to the fullest extent permitted by applicable law (a) any warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular use, title, non-infringement, or error-free or uninterrupted use of the Services and (b) any representations about content or information accessible through the Services.
  • 7. Limitation of Liability.
    • 7.1 Limitation on Indirect Liability. To the extent permitted by applicable law and subject to Section 7.3 (Unlimited Liabilities), neither party will have any Liability arising out of or relating to the TOS for any (a) indirect, consequential, special, incidental, or punitive damages or (b) lost revenues, profits, savings, or goodwill.
    • 7.2 Limitation on Amount of Liability. Each party's total aggregate Liability for damages arising out of or relating to the TOS is limited to the greater of (a) $1,000 USD or (b) the Fees Customer paid to Google India during the 12 month period before the event giving rise to Liability.
    • 7.3 Unlimited Liabilities. Nothing in the TOS excludes or limits either party's Liability for:
      • (a) its fraud or fraudulent misrepresentation;
      • (b) its obligations under Section 8 (Indemnification);
      • (c) its infringement of the other party's Intellectual Property Rights;
      • (d) its payment obligations (if any) under the Agreement; or
      • (e) matters for which liability cannot be excluded or limited under applicable law.
  • 8. Indemnification.
    • 8.1 Google Indemnification Obligations. Google will defend Customer and its Affiliates using the Services under Customer’s Account and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from an allegation that any Service or any Google Brand Feature infringes the third party's Intellectual Property Rights.
    • 8.2 Customer Indemnification Obligations. Customer will defend Google and its Affiliates providing the Services and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from (a) any Customer Data or Customer Brand Features or (b) Customer's or an End User's use of the Services in breach of the AUP or Section 2.4 (Restrictions).
    • 8.3 Exclusions. Sections 8.1 (Google Indemnification Obligations) and 8.2 (Customer Indemnification Obligations) will not apply to the extent the underlying allegation arises from (a) the indemnified party's breach of the TOS or (b) a combination of the indemnifying party's technology or Brand Features with materials not provided by the indemnifying party under the TOS , unless the combination is required by the TOS.
    • 8.4 Conditions. Sections 8.1 (Google Indemnification Obligations) and 8.2 (Customer Indemnification Obligations) are conditioned on the following:
      • (a) Any indemnified party must promptly notify the indemnifying party in writing of any allegation(s) that preceded the Third-Party Legal Proceeding and cooperate reasonably with the indemnifying party to resolve the allegation(s) and Third-Party Legal Proceeding. If breach of this Section 8.4 (a) prejudices the defense of the Third-Party Legal Proceeding, the indemnifying party's obligations under Section 8.1 (Google Indemnification Obligations) or 8.2 (Customer Indemnification Obligations) (as applicable) will be reduced in proportion to the prejudice.
      • (b) Any indemnified party must tender sole control of the indemnified portion of the Third-Party Legal Proceeding to the indemnifying party, subject to the following: (i) the indemnified party may appoint its own non-controlling counsel, at its own expense and (ii) any settlement requiring the indemnified party to admit liability, pay money, or take (or refrain from taking) any action, will require the indemnified party's prior written consent, not to be unreasonably withheld, conditioned, or delayed.
    • 8.5 Remedies.
      • (a) If Google reasonably believes the Services might infringe a third party's Intellectual Property Rights, then Google may, at its sole option and expense (i) procure the right for Customer to continue using the Services; (ii) modify the Services to make them non-infringing without materially reducing their functionality; or (iii) replace the Services with a non-infringing, functionally equivalent alternative.
      • (b) If Google does not believe the remedies in Section 8.5(a) are commercially reasonable, then Google may Suspend or terminate Customer's use of the impacted Services. If Google terminates the impacted Services, then Google will provide a pro-rata refund of any unearned Fees actually paid by Customer applicable to the period following termination of such Services.
    • 8.6 Sole Rights and Obligations. Without affecting any other termination rights of either party, this Section 8 (Indemnification) states the parties' sole and exclusive remedy under this TOS for any third-party allegations of Intellectual Property Rights infringement covered by this Section 8 (Indemnification).
  • 9. Miscellaneous.
    • 9.1 Subcontracting. Google may subcontract obligations under the TOS.
    • 9.2 No Agency. This TOS does not create any agency, partnership, or joint venture between the parties.
    • 9.3 No Waiver. Neither party will be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under this TOS.
    • 9.4 Severability. If any part of this TOS is invalid, illegal, or unenforceable, the rest of the TOS will remain in effect.
    • 9.5 No Third-Party Beneficiaries. This TOS does not confer any benefits on any third party unless it expressly states that it does. For clarity, Google Affiliates are third party beneficiaries of Sections 4.3 (Customer Feedback), and, where they provide the Services, 8.2 (Customer Indemnification Obligations).
    • 9.6 Equitable Relief. Nothing in this TOS will limit either party's ability to seek equitable relief.
    • 9.7 Governing Law. ALL CLAIMS ARISING OUT OF OR RELATING TO THIS TOS OR THE SERVICES WILL BE GOVERNED BY CALIFORNIA LAW, EXCLUDING THAT STATE'S CONFLICT OF LAWS RULES, AND WILL BE LITIGATED EXCLUSIVELY IN THE FEDERAL OR STATE COURTS OF SANTA CLARA COUNTY, CALIFORNIA, USA; THE PARTIES CONSENT TO PERSONAL JURISDICTION IN THOSE COURTS.
    • 9.8 Amendments. Except as stated in Section 1.5(b) (Modifications: To the TOS), (c) (Modifications: To the URL Terms (except the Data Processing Amendment)), or (d) (Modifications: To the Data Processing Amendment), any amendment to this TOS after the Effective Date must be in writing, signed by both parties, and expressly state that it is amending this TOS. For clarity, Google’s provision of an updated URL in place of any URL stated in this TOS will not constitute an amendment to or modification of the terms of the TOS.
    • 9.9 Entire TOS. This TOS sets out all terms agreed between the parties and terminates and supersedes any and all other agreements between the parties relating to its subject matter, including any prior versions of this TOS. In entering into this TOS, neither party has relied on, and neither party will have any right or remedy based on, any statement, representation, or warranty (whether made negligently or innocently), except those expressly stated in this TOS.
    • 9.10 Conflicting Terms. If there is a conflict between the documents that make up this TOS, the documents will control in the following order (of decreasing precedence): the Order Form, the Data Processing Amendment, the remainder of the TOS (excluding the URL Terms), the Agreement and the URL Terms (other than the Data Processing Amendment).
    • 9.11 Headers. Headings and captions used in the TOS are for reference purposes only and will not have any effect on the interpretation of the TOS.
    • 9.12 Conflicting Languages. If this TOS is translated into any language other than English, and there is a discrepancy between the English text and the translated text, the English text will govern unless expressly stated otherwise in the translation.
    • 9.13 Definitions.
      • "Affiliate" means any entity that directly or indirectly Controls, is Controlled by, or is under common Control with a party.
      • "Annual Charge" means the annual charge for the Services as stated in the Order Form.
      • "Anti-Bribery Laws" means all applicable commercial and public anti-bribery laws, including the U.S. Foreign Corrupt Practices Act of 1977 and the UK Bribery Act 2010, that prohibit corrupt offers of anything of value, either directly or indirectly, to anyone, including government officials, to obtain or keep business or to secure any other improper commercial advantage. Government officials include: any government employees, candidates for public office, members of royal families, and employees of government-owned or government-controlled companies, public international organizations, and political parties.
      • "AUP" means the then-current acceptable use policy for the Services stated at https://workspace.google.com/intl/en/terms/use_policy.html.
      • "BAA" or "Business Associate Agreement" is an amendment to the TOS covering the handling of Protected Health Information (as defined in HIPAA).
      • "Billing Start Date" means the date from which Google will charge Fees for the Services (if applicable).
      • "Brand Features" means the trade names, trademarks, service marks, logos, domain names, and other distinctive brand features of each party, respectively, as secured by such party from time to time.
      • "Core Services" means the then-current "Core Services" as described in the Services Summary, excluding any Third-Party Offerings.
      • "Customer Data" means data submitted, stored, sent or received via the Services by Customer or its End Users.
      • "Data Processing Amendment" means the then-current terms describing data protection and processing obligations with respect to Customer Data, as stated at https://workspace.google.com/terms/dpa_terms.html.
      • "Domain Email Address" means the email address on the Domain Name for use in connection with the Services.
      • "Domain Name" means the domain name specified in the Order Form or Reseller Order to be used in connection with the Services.
      • "End Users" means the individuals who are permitted by Customer to use the Services and managed by an Administrator. For clarity, End Users may include employees of Customer Affiliates and other third parties.
      • "End User Account" means a Google-hosted account established by Customer through the Services in order for an End User to use the Services.
      • "Export Control Laws" means all applicable export and re-export control laws and regulations, including (a) the Export Administration Regulations ("EAR") maintained by the U.S. Department of Commerce, (b) trade and economic sanctions maintained by the U.S. Treasury Department’s Office of Foreign Assets Control, and (c) the International Traffic in Arms Regulations ("ITAR") maintained by the U.S. Department of State.
      • "Fees" means (a) the product of the amount of the Services used or ordered by Customer multiplied by the Prices (if applicable) or (b) the applicable fees for TSS, plus any applicable Taxes.
      • "Help Center" means the Google help center accessible at https://www.google.com/support/.
      • "High Risk Activities" means activities where the use or failure of the Services would reasonably be expected to lead to death, personal injury, or environmental or property damage (such as the creation or operation of nuclear facilities, air traffic control, life support systems, or weaponry).
      • "HIPAA" means the Health Insurance Portability and Accountability Act of 1996 as it may be amended from time to time, and any regulations issued under it.
      • "including" means including but not limited to.
      • "Indemnified Liabilities" means any (i) settlement amounts approved by the indemnifying party and (ii) damages and costs finally awarded against the indemnified party by a court of competent jurisdiction.
      • "Intellectual Property Rights" means all patent rights, copyrights, trademark rights, rights in trade secrets (if any), design rights, database rights, domain name rights, moral rights, and any other intellectual property rights (registered or unregistered) throughout the world.
      • "Legal Process" means an information disclosure request made under law, governmental regulation, court order, subpoena, warrant, or other valid legal authority, legal procedure, or similar process.
      • "Liability" means any liability, whether under contract, tort (including negligence), or otherwise, regardless of whether foreseeable or contemplated by the parties.
      • "Monthly Charge" means the monthly charge for the Services as stated in the Order Form.
      • "Notification Email Address" means the email address(es) designated by Customer in the Admin Console.
      • "Order Form" means the online order page or pages, or other ordering document acceptable to Google under this TOS, issued by Google and accepted or executed by Customer, specifying the Services Customer is ordering from Google under the TOS.
      • "Order Term" means the period of time starting on the Services Start Date for the Services and continuing for the period indicated on the Order Form unless terminated in accordance with this TOS. If no Order Form applies to the Services, the initial Order Term is the term that begins on the Effective Date and continues for 12 months.
      • "Other Services" means the then-current "Other Services" as described in the Services Summary, excluding any Third-Party Offerings.
      • "Prices" means the then-current applicable prices for the Services described at https://workspace.google.com/intl/en/pricing.html, unless otherwise agreed in an addendum or Order Form. Prices do not include Taxes.
      • "Reseller" means, if applicable, the authorized unaffiliated third party reseller that sells or supplies the Services to Customer.
      • "Reseller Agreement" means, if applicable, the separate agreement between Customer and Reseller regarding the Services. The Reseller Agreement is independent of and outside the scope of this TOS.
      • "Reseller Fees" means the fees (if any) for Services used or ordered by Customer as agreed in a Reseller Agreement, plus any applicable Taxes.
      • "Reseller Order" means, if applicable, an order form (including a renewal order form) issued by a Reseller and executed by Customer and the Reseller specifying the Services Customer is ordering from the Reseller.
      • "Service Specific Terms" means the then-current terms specific to one or more Services stated at https://workspace.google.com/intl/en/terms/service-terms/.
      • "Services" means those Core Services and Other Services included in the then-current applicable Google Workspace for Education edition of the Services.
      • "Services Start Date" means either the start date stated in the Order Form or, if none is specified in the Order Form, the date Google makes the Services available to Customer.
      • "Services Summary" means the then-current description set out at https://workspace.google.com/intl/en/terms/user_features.html.
      • "SLA" means the then-current service level agreement(s) at https://workspace.google.com/intl/en/terms/sla.html.
      • "Suspend" or "Suspension" means disabling access to or use of the Services or components of the Services.
      • "Taxes" means all government-imposed taxes, except for taxes based on Google's net income, net worth, asset value, property value, or employment.
      • "Term" has the meaning stated in Section 8 (Term and Termination) of this TOS.
      • "Third-Party Legal Proceeding" means any formal legal proceeding filed by an unaffiliated third party before a court or government tribunal (including any appellate proceeding).
      • "Third-Party Offerings" means third-party services, software, products, and other offerings that are not incorporated into the Services.
      • "Trademark Guidelines" means Google's then-current Guidelines for Third Party Use of Google Brand Features at http://www.google.com/permissions/guidelines.html.
      • "TSS" means the then-current Google technical support service.
      • "TSS Guidelines" means Google's then-current guidelines for technical support services, as stated at https://workspace.google.com/intl/en/terms/tssg.html.
      • "URL Terms" means, collectively, the AUP, Data Processing Amendment, Service Specific Terms, SLA, and TSS Guidelines.

Google workspace for Education Services Agreement

This Google workspace for Education Services Agreement (the "Agreement") is entered into by and between Google India Private Limited with its registered office located at No.3, RMZ Infinity – Tower E, Old Madras Road, 4th and 5th Floors, Bangalore, 560016 India ("Google India") and the entity with a billing address in India, agreeing to these terms ("Customer").

Google India is appointed by Google Asia Pacific Pte Ltd ("Google"), as a non-exclusive reseller of the Services (as defined below) in India. This Agreement is effective when Customer clicks to accept it (the "Effective Date"). If you are accepting on behalf of Customer, you represent and warrant that: (i) you have full legal authority to bind Customer to this Agreement; (ii) you have read and understand this Agreement; and (iii) you agree, on behalf of Customer, to this Agreement. Capitalized terms used but not defined in this Agreement shall have the meaning attributed to them in the TOS.

  • 1. Provision of the Services.
    • 1.1 Services Use. During the Term, Google India will sell the Services in accordance with the Agreement, including the SLA. Customer may use the Services ordered in the applicable Order Form or Reseller Order in accordance with this Agreement. Capitalized terms used but not defined in this Agreement shall have the meaning attributed to them in the TOS.
    • 1.2 Admin Console. Customer will have access to the Admin Console, through which Customer may manage its use of the Services.
    • 1.3 Accounts; Verification to Use Services.
      • (a) Accounts. Customer must have an Account to use the Services and is responsible for the information it provides to create the Account, the security of its passwords for the Account, and any use of its Account. Google India or its Affiliates have no obligation to provide multiple accounts to Customer.
      • (b) Verification to Use Services. Customer must verify a Domain Email Address or a Domain Name to use the Services. If Customer does not have valid permission to use the Domain Email Address or does not own or control the Domain Name, then Google India or its Affiliates will have no obligation to provide Customer with the Services and may delete the Account without notice.
    • 1.4 Modifications.
      • (a) To the Agreement. Google India may change the terms of this Agreement from time to time. These changes will only take effect at the beginning of Customer’s next Order Term, at which time Customer’s continued use of the Services will constitute its acceptance of the changes. This Section 1.4(a) (Modifications to the Agreement) does not apply to changes to URL Terms.
  • 2. Payment Terms.
    • 2.1 Usage Measurement and Billing Options. Google India measurement tools will be used to determine Customer’s usage of the Services and any such determination by Google India for the purpose of calculating Fees is final. Customer may elect one of the billing options below or any other option offered by Google India when Customer places its order for the Services.
      • (a) Flexible Plan. If Customer selects this option, Customer will not be committed to purchase the Services for a pre-defined term, but will pay Fees based on its daily usage of the Services, billed monthly in arrears. Any partial day of Services usage will be rounded up to a full day of Services usage for the purposes of calculating Fees.
      • (b) Annual/Fixed-Term Plan. If Customer selects this option, Customer will be committed to purchasing the Services for one or more annual terms (as selected by Customer). Google India will bill Customer according to the terms associated with Customer’s elections on the Order Form.
    • Google India may change its offering of billing options (including by limiting or ceasing to offer any billing option) upon 30 days’ notice to Customer and any such change will take effect at the beginning of Customer’s next Order Term. Billing options may not be available to all customers. Customer may pay for the Services using the payment options listed in Section 2.2 (Payment) below.
    • 2.2 Payment. All payments are due in the currency stated on the Order Form or invoice.
      • (a) Credit Card or Debit Card. If Customer is paying with a credit card, debit card, or other non-invoice form of payments are due at the end of the month during which Customer received the Services. For credit cards or debit cards, as applicable: (i) Google India will issue an electronic bill for all applicable Fees when due, and (ii) these Fees are considered overdue 30 days after the end of the month during which Customer received the Services.
      • (b) Invoices. Payments for invoices are due 60 days after the invoice date (unless otherwise specified on the Order Form) and are considered overdue after such date.
      • (c) Other Forms of Payment. Customer may change its payment method to any other method that Google India may enable in the Admin Console, subject to acceptance by Customer of any additional terms applicable to that payment method.
      • (d) Payment Information. Payments made via wire transfer must include the bank information provided by Google India .
    • 2.3 Taxes.
      • (a) In consideration of services, Customer agrees to pay to Google India, the Fees as mentioned above plus applicable Taxes. If Google India is obligated to collect or pay Taxes, the Taxes will be invoiced to Customer, unless Customer provides Google India with a timely and valid tax exemption certificate authorized by the appropriate taxing authority.
      • (b) If required under applicable law, Customer will provide Google India with applicable tax identification information (Goods and Services Tax Identification Number ("GSTIN"), location where the services would be received by the customer, tax status etc.) that Google India may require to ensure its compliance with applicable tax regulations in India. The Customer acknowledges that all the details provided such as the GSTIN, location where the services would be received by the customer, tax status etc. are correct. The address and GSTIN provided are of the location where the services would be received by the Customer. Customer will be liable to pay (or reimburse Google India for) any taxes, interest, penalties or fines arising out of any mis-declaration by the Customer.
      • (c) If Customer is required by law to withhold any amounts for Income Tax on its payments to Google India, Customer must provide Google India in a timely manner with a withholding tax certificate or other appropriate documentation to support such withholding as per the applicable tax laws in India.
    • 2.4 Payment Disputes. Any payment disputes must be submitted before the payment due date. If the parties determine that certain billing inaccuracies are attributable to Google India, Google India will not issue a corrected invoice, but will instead issue a credit memo specifying the incorrect amount in the affected invoice. If a disputed invoice has not yet been paid, Google India will apply the credit memo amount to the disputed invoice and Customer will be responsible for paying the resulting net balance due on that invoice. Nothing in this Agreement obligates Google India to extend credit to any party.
    • 2.5 Delinquent Payments; Suspension. Late payments may bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) from the payment due date until paid in full. Customer will be responsible for all reasonable expenses (including attorneys' fees) incurred by Google India in collecting such delinquent amounts. Further, if Customer’s payment for the Services is overdue, Google India may through Google suspend the Services, or terminate the Agreement for breach under Section 8.3 (Termination for Breach).
    • 2.6 No Purchase Order Number Required. Customer is obligated to pay all applicable Fees without any requirement for Google India to provide a purchase order number on Google India's invoice (or otherwise).
    • 2.7 Price Revisions. Google India may change the Prices at any time unless otherwise expressly agreed in an addendum or Order Form. Google India will notify Customer at least 30 days in advance of any changes. Customer's pricing will change at the beginning of Customer’s next Order Term after the 30-day period.
  • 3. Customer Obligations.
    • 3.1 Permitted Uses. Use of the Services under this Agreement is permitted only by (a) non-profit educational institutions that meet the criteria at https://support.google.com/a/answer/134628?hl=en or a successor URL and (b) other non-profit entities (as defined under applicable laws).
    • 3.2 Compliance. Customer will (a) ensure that Customer and its End Users' use of the Services complies with the Agreement, (b) use commercially reasonable efforts to prevent and terminate any unauthorized use of, or access to, the Services, and (c) promptly notify Google India if Customer becomes aware of any unauthorized use of, or access to, the Services, Account, or Customer's password. Google India reserves the right to investigate any potential violation of the AUP by Customer, which may include reviewing Customer Data.
    • 3.3 Privacy. Customer is responsible for any consents and notices required to permit (a) Customer's use and receipt of the Services, and (b) Google India's accessing, storing, and processing of data provided by Customer (including Customer Data) under the Agreement.
    • 3.4 Restrictions. Customer will not, and will not allow End Users to, (a) copy, modify, or create a derivative work of the Services; (b) reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any or all of the source code of the Services (except to the extent such restriction is expressly prohibited by applicable law); (c) sell, resell, sublicense, transfer, or distribute any or all of the Services; or (d) access or use the Services (i) for High Risk Activities; (ii) in violation of the AUP; (iii) in a manner intended to avoid incurring any applicable Fees (including creating multiple Customer Accounts to simulate or act as a single Customer Account or to circumvent Service-specific usage limits or quotas); (iv) to engage in cryptocurrency mining without Google India's or its Affiliates prior written approval; (v) to place or receive emergency service calls, unless stated otherwise in the Service Specific Terms; (vi) for materials or activities that are subject to the International Traffic in Arms Regulations (ITAR) maintained by the United States Department of State; (vii) in a manner that breaches, or causes the breach of, Export Control Laws; or (viii) to transmit, store, or process health information subject to United States HIPAA regulations, except as permitted by an executed HIPAA BAA.
    • 3.5 Additional Products. Google India's or its Affiliates makes optional Additional Products available to Customer and its End Users. Use of Additional Products is subject to the Additional Product Terms. Customer can enable or disable Additional Products at any time through the Admin Console. Customer will obtain parental consent for the collection and use of personal information in any Additional Products that Customer intends to enable before allowing any End Users under the age of 18 to access or use those Additional Products.
    • 3.6 Administration of Services. Customer may specify through the Admin Console one or more Administrators who will have the right to access Admin Accounts. Customer is responsible for (a) maintaining the confidentiality and security of the End User Accounts and associated passwords and (b) any use of the End User Accounts. Customer agrees that Google India's or its Affiliates responsibilities do not extend to the internal management or administration of the Services for Customer or any End Users.
    • 3.7 Abuse Monitoring. Customer is solely responsible for monitoring, responding to, and otherwise processing emails sent to the "abuse" and "postmaster" aliases for Customer Domain Names, but Google India's or its Affiliates may monitor emails sent to these aliases to allow Google India's or its Affiliates to identify Services abuse.
    • 3.8 Requesting Additional End User Accounts During Order Term. Customer may request additional End User Accounts during an Order Term by means of an additional Order Form or Reseller Order or by ordering via the Admin Console. Such additional End User Accounts will have a pro-rated term ending on the last day of the applicable Order Term.
  • 4. Suspension.
    • 4.1 AUP Violations. If Google India or its Affiliates becomes aware that Customer's or any End User's use of the Services violates the AUP, Google India or its Affiliates will notify Customer and request that Customer correct the violation. If Customer fails to correct the violation within 24 hours of Google's request, then Google India may Suspend all or part of Customer's use of the Services until the violation is corrected. Suspension of the Services may include removal or unsharing of content that violates the AUP.
    • 4.2 Other Suspension. Notwithstanding Section 4.1 (AUP Violations), Google India may through Gooogle immediately Suspend all or part of Customer's use of the Services (including use of the underlying Account) if (a) Google India or its Affiliates reasonably believes Customer's or any End User's use of the Services could adversely impact the Services, other customers' or their end users' use of the Services, or the Google network or servers used to provide the Services; (b) there is suspected unauthorized third-party access to the Services; (c) Google India reasonably believes that immediate Suspension is required to comply with any applicable law or regulation; or (d) Customer is in breach of Section 3.4 (Restrictions) or the Service Specific Terms. Google India will lift any such Suspension when the circumstances giving rise to the Suspension have been resolved. At Customer's request, Google India will notify Customer of the basis for the Suspension as soon as is reasonably possible unless prohibited by applicable law.
  • 5. Intellectual Property Rights; Feedback; Using Brand Features Within the Services.
    • 5.1 Intellectual Property Rights. Except as expressly stated in this Agreement, this Agreement does not grant either party any rights, implied or otherwise, to the other's content or any of the other's intellectual property. As between the parties, Customer owns all Intellectual Property Rights in Customer Data, and Google and its Affiliates owns all Intellectual Property Rights in the Services.
    • 5.2 Customer Feedback. At its option, Customer may provide feedback or suggestions about the Services to Google India ("Feedback"). If Customer provides Feedback, then Google India and its Affiliates may use that Feedback without restriction and without obligation to Customer.
    • 5.3 Using Brand Features Within the Services. Google India and its Affiliates will display within the Services only those Customer Brand Features that Customer authorizes by uploading them into the Services. Google India and its Affiliates will display those Customer Brand Features within designated areas of the web pages displaying the Services to Customer or its End Users. Customer may specify details of this use in the Admin Console. Google India and its Affiliates may also display Google Brand Features on such web pages to indicate that the Services are provided by Google and its Affiliates.
  • 6. Technical Support Services. Subject to payment of applicable Fees, Google India through Google or its Affiliates will provide TSS to Customer during the Term in accordance with the TSS Guidelines. Certain TSS levels include a minimum recurring Fee as described at https://workspace.google.com/terms/tssg.html. If Customer downgrades its TSS level during any calendar month, Google or its Affiliates may continue to provide TSS at the same level and for the same TSS Fees as applied before the downgrade for the remainder of that month.
  • 7. Confidential Information.
    • 7.1 Obligations. The recipient will only use the disclosing party's Confidential Information to exercise the recipient’s rights and fulfill its obligations under the Agreement, and will use reasonable care to protect against the disclosure of the disclosing party's Confidential Information. The recipient may disclose Confidential Information only to its Affiliates, employees, agents, or professional advisors ("Delegates") who need to know it and who have agreed in writing (or in the case of professional advisors are otherwise bound) to keep it confidential. The recipient will ensure that its Delegates use the received Confidential Information only to exercise rights and fulfill obligations under this Agreement.
    • 7.2 Required Disclosure. Notwithstanding any provision to the contrary in this Agreement, the recipient or its Affiliates may also disclose Confidential Information to the extent required by applicable Legal Process; provided that the recipient or its Affiliate uses commercially reasonable efforts to (a) promptly notify the other party before any such disclosure of its Confidential Information, and (b) comply with the other party's reasonable requests regarding its efforts to oppose the disclosure. Notwithstanding the foregoing, subsections (a) and (b) above will not apply if the recipient determines that complying with (a) and (b) could (i) result in a violation of Legal Process; (ii) obstruct a governmental investigation; or (iii) lead to death or serious physical harm to an individual.
  • 8. Term and Termination.
    • 8.1 Agreement Term. The term of this Agreement (the "Term") will begin on the Effective Date and continue until the Agreement is terminated or not renewed as stated in this Section 8 (Term and Termination).
    • 8.2 Renewal.
      • (a) With a Flexible Plan. Order Terms for the Flexible Plan are monthly. At the end of each month, the Order Term will automatically renew for another month, unless cancelled by Customer via the Admin Console.
      • (b) With an Annual/Fixed-Term Plan. At the end of each Order Term for an Annual/Fixed-Term Plan, the Services will renew consistent with Customer’s elections in the Order Form or Admin Console.
      • (c) Generally. Customer may use the Admin Console to adjust the number of End User Accounts to be renewed. Customer will continue to pay Google India the then-current Fees for each renewed End User Account unless Customer and Google India mutually agree otherwise. If either party does not want the Services to renew, then it must notify the other party to this effect at least 15 days before the end of the then-current Order Term, and this notice of non-renewal will take effect at the end of the then-current Order Term.
    • 8.3 Termination for Breach. To the extent permitted by applicable law, either party may terminate this Agreement immediately on written notice if (a) the other party is in material breach of the Agreement and fails to cure that breach within 30 days after receipt of written notice of the breach, or (b) the other party ceases its business operations or becomes subject to insolvency proceedings and the proceedings are not dismissed within 90 days.
    • 8.4 Termination for Convenience. Customer may stop using the Services at any time. Subject to Customer fulfilling all its financial commitments under an Order Form or otherwise under this Agreement (including payment of all Fees for the Order Term), Customer may also terminate this Agreement for its convenience at any time on prior written notice.
    • 8.5 Termination Due to Applicable Law; Violation of Laws. Google India may terminate this Agreement and/or any applicable Order Form immediately on written notice if Google India reasonably believes that (a) continued provision of any Service used by Customer would violate applicable law(s) or regulation(s) or (b) Customer has violated or caused Google India to violate any Anti-Bribery Laws or Export Control Laws. If Google India terminates the Agreement under Section 8.5(a), then Google India will provide a pro-rata refund of any unearned Fees actually paid by Customer applicable to the period following termination.
    • 8.6 Effect of Termination or Non-Renewal. If the Agreement is terminated or not renewed, then (a) all rights and access to the Services will cease (including access to Customer Data), unless otherwise described in this Agreement, and (b) all Fees owed by Customer to Google India are immediately due upon Customer’s receipt of the final electronic bill or as stated in the final invoice.
    • 8.7 No Refunds. Unless expressly stated otherwise in this Agreement, termination or non renewal under any section of this Agreement (including the Data Processing Amendment) will not oblige Google India to refund any Fees.
  • 9. Publicity. Customer is permitted to state publicly that it is a customer of the Services, consistent with the Trademark Guidelines. If Customer wants to use Google India Brand Features in connection with the Services, Customer must obtain written permission from Google India through the process specified in the Trademark Guidelines. Google India and its Affiliates may include Customer's name or Brand Features in a list of Google India /or Google India Affiliates customers, whether online or in promotional materials. Google India and its Affiliates may also orally reference Customer as a customer of the Services. Neither party needs permission under this Section 9 (Publicity) to make a public statement substantially similar to a previously-approved public statement. Any use of a party's Brand Features will inure to the benefit of the party holding Intellectual Property Rights to those Brand Features. A party may revoke the other party's right to use its Brand Features under this Section 9 (Publicity) with written notice to the other party and a reasonable period to stop the use.
  • 10. Representations and Warranties. Each party represents and warrants that (a) it has full power and authority to enter into the Agreement, and (b) it will comply with all laws and regulations applicable to its provision, receipt, or use of the Services, as applicable.
  • 11. Disclaimer. Except as expressly provided for in the Agreement, Google India does not make and expressly disclaims to the fullest extent permitted by applicable law (a) any warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular use, title, non-infringement, or error-free or uninterrupted use of the Services and (b) any representations about content or information accessible through the Services.
  • 12. Limitation of Liability.
    • 12.1 Limitation on Indirect Liability. To the extent permitted by applicable law and subject to Section 12.3 (Unlimited Liabilities), neither party will have any Liability arising out of or relating to the Agreement for any (a) indirect, consequential, special, incidental, or punitive damages or (b) lost revenues, profits, savings, or goodwill.
    • 12.2 Limitation on Amount of Liability. Each party's total aggregate Liability for damages arising out of or relating to the Agreement is limited to the Fees Customer paid during the 12 month period before the event giving rise to Liability.
    • 12.3 Unlimited Liabilities. Nothing in the Agreement excludes or limits either party's Liability for:
      • (a) its fraud or fraudulent misrepresentation;
      • (b) its obligations under Section 13 (Indemnification);
      • (c) its infringement of the other party's Intellectual Property Rights;
      • (d) its payment obligations under the Agreement; or
      • (e) matters for which liability cannot be excluded or limited under applicable law.
  • 13. Indemnification.
    • 13.1 Customer Indemnification Obligations. Customer will defend Google India and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from (a) any Customer Data or Customer Brand Features or (b) Customer's or an End User's use of the Services in breach of the AUP or Section 3.4 (Restrictions).
    • 13.2 Exclusions. 13.1 (Customer Indemnification Obligations) will not apply to the extent the underlying allegation arises from (a) the indemnified party's breach of the Agreement or (b) a combination of the indemnifying party's technology or Brand Features with materials not provided by the indemnifying party under the Agreement, unless the combination is required by the Agreement.
    • 13.3 Conditions. 13.1 (Customer Indemnification Obligations) are conditioned on the following:
      • (a) Any indemnified party must promptly notify the indemnifying party in writing of any allegation(s) that preceded the Third-Party Legal Proceeding and cooperate reasonably with the indemnifying party to resolve the allegation(s) and Third-Party Legal Proceeding. If breach of this Section 13.3(a) prejudices the defense of the Third-Party Legal Proceeding, the indemnifying party's obligations under 13.1 (Customer Indemnification Obligations) (as applicable) will be reduced in proportion to the prejudice.
      • (b) Any indemnified party must tender sole control of the indemnified portion of the Third-Party Legal Proceeding to the indemnifying party, subject to the following: (i) the indemnified party may appoint its own non-controlling counsel, at its own expense and (ii) any settlement requiring the indemnified party to admit liability, pay money, or take (or refrain from taking) any action, will require the indemnified party's prior written consent, not to be unreasonably withheld, conditioned, or delayed.
    • 13.4 Remedies.
      • (a) If Google India reasonably believes the Services might infringe a third party's Intellectual Property Rights, then Google India through Google or its Affiliates may, at its sole option and expense (i) procure the right for Customer to continue using the Services; (ii) modify the Services to make them non-infringing without materially reducing their functionality; or (iii) replace the Services with a non-infringing, functionally equivalent alternative.
      • (b) If Google India or Google does not believe the remedies in Section 13.4(a) are commercially reasonable, then Google may Suspend or terminate Customer's use of the impacted Services. If Google terminates the impacted Services, then Google India will provide a pro-rata refund of any unearned Fees actually paid by Customer applicable to the period following termination of such Services.
    • 13.5 Sole Rights and Obligations. Without affecting any other termination rights of either party, this Section 13 (Indemnification) states the parties' sole and exclusive remedy under this Agreement for any third-party allegations of Intellectual Property Rights infringement covered by this Section 13 (Indemnification).
  • 14. Resold Customers. This Section 14 (Resold Customers) applies only if Customer orders the Services from a Reseller under a Reseller Agreement (such Services, "Resold Services").
    • 14.1 Applicable Terms. For the purposes of Resold Services:
      • (a) Section 2 (Payment Terms) of this Agreement will not apply;
      • (b) Reseller Fees will apply and be payable directly to the Reseller, and all prices for Resold Services will be solely determined between Reseller and Customer;
      • (c) Customer will receive any applicable SLA credits from Reseller;
      • (d) Section 12.2 (Limitation on Amount of Liability) is replaced with "Each party’s total aggregate Liability for damages arising out of or relating to the Agreement is limited to the Reseller Fees Customer paid for the Resold Services during the 12 month period before the event giving rise to Liability."
      • (e) Any renewal(s) of the Services and/or any Reseller Order will be as agreed between Customer and Reseller.
      • (f) "Order Term," as it is used in the Agreement, means the period of time starting on the Services Start Date or the renewal date (as applicable) for the Resold Services and continuing for the period indicated on the then-current Reseller Order unless terminated in accordance with the Agreement; and
      • (g) "Services Start Date," as it is used in the Agreement, means either the start date described in the Reseller Order or, if none is specified in the Reseller Order, the date Google India through its Affiliates makes the Resold Services available to Customer.
    • 14.2 Sharing Confidential Information. Google India or its Affiliates may share Customer Confidential Information with Reseller as a Delegate subject to Section 7.1 (Obligations).
    • 14.3 Reseller as Administrator. At Customer’s discretion, Reseller may access Customer’s Account or End User Accounts. As between Google and Customer, Customer is solely responsible for (a) any access by Reseller to Customer’s Account or End User Accounts and (b) defining in the Reseller Agreement any rights or obligations as between Reseller and Customer with respect to the Resold Services.
    • 14.4 Reseller Technical Support. Customer acknowledges and agrees that Reseller may disclose End User personal data to Google India or its Affiliates as reasonably required in order for Reseller to handle any support issues that Customer escalates to or via Reseller.
  • 15. Miscellaneous.
    • 15.1 Notices. Google India will provide notices under the Agreement to Customer by sending an email to the Notification Email Address. Customer will provide notices under the Agreement to Google India by sending an email to legal-notices@google.com. Notice will be treated as received when the email is sent. Customer is responsible for keeping its Notification Email Address current throughout the Term.
    • 15.2 Emails. The parties may use emails to satisfy written approval and consent requirements under the Agreement.
    • 15.3 Assignment. Neither party may assign any part of this Agreement without the written consent of the other, except to an Affiliate where (a) the assignee has agreed in writing to be bound by the terms of this Agreement, and (b) the assigning party has notified the other party of the assignment. Any other attempt to assign is void. Customer shall not assign this Agreement to any entity in another jurisdiction outside India.
    • 15.4 Change of Control. If a party experiences a change of Control other than an internal restructuring or reorganization (for example, through a stock purchase or sale, merger, or other form of corporate transaction), that party will give written notice to the other party within 30 days after the change of Control.
    • 15.5 Force Majeure. Neither party will be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, terrorism, riots, or war.
    • 15.6 No Agency. This Agreement does not create any agency, partnership, or joint venture between the parties.
    • 15.7 No Waiver. Neither party will be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under this Agreement.
    • 15.8 Severability. If any part of this Agreement is invalid, illegal, or unenforceable, the rest of the Agreement will remain in effect.
    • 15.9 No Third-Party Beneficiaries. This Agreement does not confer any benefits on any third party unless it expressly states that it does. For clarity, Google Affiliates are third party beneficiaries of Sections 5.3 (Customer Feedback), 7 (Confidential Information), and, where they provide the Services, 13.2 (Customer Indemnification Obligations).
    • 15.10 Equitable Relief. Nothing in this Agreement will limit either party's ability to seek equitable relief.
    • 15.11 Governing Law. All claims arising out of or related to this Agreement will be governed by the laws of India. In case of any disputes the Courts at New Delhi shall have jurisdiction.
    • 15.12 Amendments. Except as stated in Section 1.4(a) (Modifications: To the Agreement), any amendment to this Agreement after the Effective Date must be in writing, signed by both parties, and expressly state that it is amending this Agreement.
    • 15.13 Survival. The following Sections will survive expiration or termination of this Agreement: Section 2 (Payment Terms), Section 5 (Intellectual Property Rights; Feedback; Using Brand Features within the Services), Section 7 (Confidential Information), Section 8.6 (Effect of Termination or Non-Renewal), Section 11 (Disclaimer), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 14.1 (Applicable Terms), Section 14.2 (Sharing Confidential Information) and Section 15 (Miscellaneous).
    • 15.14 Entire Agreement. This Agreement sets out all terms agreed between the parties and terminates and supersedes any and all other agreements between the parties relating to its subject matter, including any prior versions of this Agreement. In entering into this Agreement, neither party has relied on, and neither party will have any right or remedy based on, any statement, representation, or warranty (whether made negligently or innocently), except those expressly stated in this Agreement.
    • 15.15 Conflicting Terms. If there is a conflict between the documents that make up this Agreement, the documents will control in the following order (of decreasing precedence): the Order Form, the Data Processing Amendment, the TOS, the remainder of the Agreement (excluding the URL Terms), and the URL Terms (other than the Data Processing Amendment).
    • 15.16 Headers. Headings and captions used in the Agreement are for reference purposes only and will not have any effect on the interpretation of the Agreement.
    • 15.17 Conflicting Languages. If this Agreement is translated into any language other than English, and there is a discrepancy between the English text and the translated text, the English text will govern unless expressly stated otherwise in the translation.
    • 15.18 Definitions.
      • "Account" means Customer's Google account credentials and correlating access to the Services under this Agreement.
      • "Additional Products" means products, services and applications that are not part of the Services but that may be accessible for use in conjunction with the Services.
      • "Additional Product Terms" means the then-current terms stated at https://workspace.google.com/intl/en/terms/additional_services.html.
      • "Admin Account" means a type of End User Account that Customer (or Reseller, if applicable) may use to administer the Services.
      • "Admin Console" means the online console(s) and tool(s) provided by Google to Customer for administering the Services.
      • "Administrators" mean the Customer-designated personnel who administer the Services to End Users on Customer’s behalf, and have the ability to access Customer Data and End User Accounts. Such access includes the ability to access, monitor, use, modify, withhold, or disclose any data available to End Users associated with their End User Accounts.
      • "Advertising" means online advertisements displayed by Google to End Users, excluding any advertisements Customer expressly chooses to have Google or any of its Affiliates display in connection with the Services under a separate agreement (for example, Google AdSense advertisements implemented by Customer on a website created by Customer using the "Google Sites" functionality within the Services).
      • "Affiliate" means any entity that directly or indirectly Controls, is Controlled by, or is under common Control with a party.
      • "Anti-Bribery Laws" means all applicable commercial and public anti-bribery laws, including the U.S. Foreign Corrupt Practices Act of 1977 and the UK Bribery Act 2010, that prohibit corrupt offers of anything of value, either directly or indirectly, to anyone, including government officials, to obtain or keep business or to secure any other improper commercial advantage. Government officials include: any government employees, candidates for public office, members of royal families, and employees of government-owned or government-controlled companies, public international organizations, and political parties.
      • "AUP" means the then-current acceptable use policy for the Services stated at https://workspace.google.com/intl/en/terms/use_policy.html.
      • "BAA" or "Business Associate Agreement" is an amendment to the Agreement covering the handling of Protected Health Information (as defined in HIPAA).
      • "Brand Features" means the trade names, trademarks, service marks, logos, domain names, and other distinctive brand features of each party, respectively, as secured by such party from time to time.
      • "Confidential Information" means information that one party (or an Affiliate) discloses to the other party under this Agreement, and that is marked as confidential or would normally under the circumstances be considered confidential information. It does not include information that is independently developed by the recipient, is rightfully given to the recipient by a third party without confidentiality obligations, or becomes public through no fault of the recipient. Subject to the preceding sentence, Customer Data is considered Customer's Confidential Information.
      • "Control" means control of greater than 50 percent of the voting rights or equity interests of a party.
      • "Core Services" means the then-current "Core Services" as described in the Services Summary, excluding any Third-Party Offerings.
      • "Customer Data" means data submitted, stored, sent or received via the Services by Customer or its End Users.
      • "Data Processing Amendment" means the then-current terms describing data protection and processing obligations with respect to Customer Data, as stated at https://workspace.google.com/terms/dpa_terms.html.
      • "Domain Email Address" means the email address on the Domain Name for use in connection with the Services.
      • "Domain Name" means the domain name specified in the Order Form or Reseller Order to be used in connection with the Services.
      • "End Users" means the individuals who are permitted by Customer to use the Services and managed by an Administrator. For clarity, End Users may include employees of Customer Affiliates and other third parties.
      • "End User Account" means a Google-hosted account established by Customer through the Services in order for an End User to use the Services.
      • "Export Control Laws" means all applicable export and re-export control laws and regulations, including (a) the Export Administration Regulations ("EAR") maintained by the U.S. Department of Commerce, (b) trade and economic sanctions maintained by the U.S. Treasury Department’s Office of Foreign Assets Control, and (c) the International Traffic in Arms Regulations ("ITAR") maintained by the U.S. Department of State.
      • "Fees" means (a) the product of the amount of the Services used or ordered by Customer multiplied by the Prices or (b) the applicable fees for TSS, plus any applicable Taxes.
      • "High Risk Activities" means activities where the use or failure of the Services would reasonably be expected to lead to death, personal injury, or environmental or property damage (such as the creation or operation of nuclear facilities, air traffic control, life support systems, or weaponry).
      • "HIPAA" means the Health Insurance Portability and Accountability Act of 1996 as it may be amended from time to time, and any regulations issued under it.
      • "including" means including but not limited to.
      • "Indemnified Liabilities" means any (i) settlement amounts approved by the indemnifying party and (ii) damages and costs finally awarded against the indemnified party by a court of competent jurisdiction.
      • "Intellectual Property Rights" means all patent rights, copyrights, trademark rights, rights in trade secrets (if any), design rights, database rights, domain name rights, moral rights, and any other intellectual property rights (registered or unregistered) throughout the world.
      • "Legal Process" means an information disclosure request made under law, governmental regulation, court order, subpoena, warrant, or other valid legal authority, legal procedure, or similar process.
      • "Liability" means any liability, whether under contract, tort (including negligence), or otherwise, regardless of whether foreseeable or contemplated by the parties.
      • "Notification Email Address" means the email address(es) designated by Customer in the Admin Console.
      • "Order Form" means the online order page or pages, or other ordering document acceptable to Google under this Agreement, issued by Google and accepted or executed by Customer, specifying the Services Customer is ordering from Google under the Agreement.
      • "Order Term" means the period of time starting on the Services Start Date for the Services and continuing for the period indicated on the Order Form unless terminated in accordance with this Agreement.
      • "Other Services" means the then-current "Other Services" as described in the Services Summary, excluding any Third-Party Offerings.
      • "Prices" means the then-current applicable prices for the Services described at https://workspace.google.com/intl/en/pricing.html, unless otherwise agreed in an addendum or Order Form. Prices do not include Taxes.
      • "Reseller" means, if applicable, the authorized unaffiliated third party reseller that sells the Services to Customer.
      • "Reseller Agreement" means, if applicable, the separate agreement between Customer and Reseller regarding the Services. The Reseller Agreement is independent of and outside the scope of this Agreement.
      • "Reseller Fees" means the fees (if any) for Services used or ordered by Customer as agreed in a Reseller Agreement, plus any applicable Taxes.
      • "Reseller Order" means, if applicable, an order form (including a renewal order form) issued by a Reseller and executed by Customer and the Reseller specifying the Services Customer is ordering from the Reseller.
      • "Service Specific Terms" means the then-current terms specific to one or more Services stated at https://workspace.google.com/intl/en/terms/service-terms.
      • "Services" means the then-current Core Services and Other Services.
      • "Services Start Date" means either the start date stated in the Order Form or, if none is specified in the Order Form, the date Google makes the Services available to Customer.
      • "Services Summary" means the then-current description set out at https://workspace.google.com/intl/en/terms/user_features.html.
      • "SLA" means the then-current service level agreement(s) at https://workspace.google.com/intl/en/terms/sla.html.
      • "Suspend" or "Suspension" means disabling access to or use of the Services or components of the Services.
      • "Taxes" means all taxes as per the applicable law including but not limited to any duties, or taxes (other than income tax), including indirect taxes such as goods and services tax ("GST") or such taxes associated with the purchase of the Services.
      • "Term" has the meaning stated in Section 8 (Term and Termination) of this Agreement.
      • "Third-Party Legal Proceeding" means any formal legal proceeding filed by an unaffiliated third party before a court or government tribunal (including any appellate proceeding).
      • "Third-Party Offerings" means third-party services, software, products, and other offerings that are not incorporated into the Services.
      • "Trademark Guidelines" means Google's then-current Guidelines for Third Party Use of Google Brand Features at http://www.google.com/permissions/guidelines.html.
      • "TSS" means the then-current Google technical support service.
      • "TSS Guidelines" means Google's then-current guidelines for technical support services, as stated at https://workspace.google.com/intl/en/terms/tssg.html.
      • "URL Terms" means, collectively, the AUP, Data Processing Amendment, Service Specific Terms, SLA, and TSS Guidelines.