Google Workspace

Services Summary

Unless otherwise stated, the Google Workspace (formerly known as G Suite) services below are covered by the Google Workspace Services Schedule to the Google Cloud Master Agreement or other agreement under which Google agrees to provide the relevant services (“Google Workspace Agreement”). Certain services or editions below may be subject to Service Specific Terms that can be found at https://workspace.google.com/terms/service-terms/.

Google Workspace Services:

  • Core Services

    • "Client-Side Encryption" allows an organization to use its own encryption keys to encrypt the applicable Customer Data input into certain Core Services, as described at https://support.google.com/a/answer/10741897 or a successor URL.

    • "Cloud Identity Services" are as described at https://cloud.google.com/terms/identity/user-features or a successor URL.

    • "Enterprise Data Regions" allows Administrators to apply data region policy settings to certain regions for all or a selected subset of End Users for certain primary data-at-rest (including backups) within Customer Data, as described at https://support.google.com/a/answer/9223653.

    • "Gemini" is a conversational artificial intelligence tool that enables End Users to brainstorm ideas, spark creativity and accelerate productivity. The edition of Gemini offered as a Google Workspace Service is only available in conjunction with Gemini for Google Workspace (as further described below).

    • "Gemini for Google Workspace" (formerly known as Duet AI for Google Workspace) allows End Users to use generative artificial intelligence features to help write content, organise files, visualise information, accelerate workflows and have richer meetings.

    • "Gmail" enables Customers to send and receive email messages.

    • "Google Calendar" enables End Users to manage personal, organizational, and team calendars.

    • "Google Chat" enables End Users to communicate in real time through an enhanced chat messaging and group collaboration platform.

    • "Google Cloud Search" provides End Users with search and assist capabilities for content within certain Core Services for Google Workspace and third party data sources (as applicable).

    • "Google Contacts" allows End Users to import, store, and view contact information, and create personal groups of contacts that can be used to email many people at once.

    • "Google Docs," "Google Sheets," "Google Slides," and "Google Forms" enable End Users to create, edit, share, collaborate, draw, export, and embed content on documents, spreadsheets, presentations and forms.

    • "Google Drive" allows End Users to store, transfer, view, and share files.

    • "Google Groups for Business" allows End Users to communicate using collaborative groups, and Administrators to configure features and services for different groups of End Users.

    • "Google Jamboard" allows End Users to create, edit, share, collaborate, draw, export, and embed content within a digital whiteboard document.

    • "Google Keep" enables End Users to create, edit, share, and collaborate on notes, lists, and drawings.

    • "Google Meet" allows End Users to communicate in real time through small-scale and large capacity video meetings, including dial-out and dial-in calling (operator fees may apply). Calling in Google Meet is provided by the entities listed at https://workspace.google.com/terms/service-terms/meet-telephony/providers.html. Emergency calling is not supported for Google Meet.

    • "Google SIP Link" allows Customers to connect their carrier service to Google Voice functionality through their own third party Session Border Controller and carrier trunk, separately from (and without the purchase of) Google Voice. Google SIP Link enables Customers to use Google Voice’s enhanced software features, while maintaining their existing carrier relationship and internal telephony routing equipment and solutions. Google SIP Link is only available in countries listed at https://support.google.com/a?p=sipcountries or a successor URL. Additional fees apply to use of Google SIP Link.

    • "Google Sites" allows End Users to create a site and share it with a group of other End Users.

    • "Google Tasks" enables End Users to create, edit and manage their tasks.

    • "Google Vault" provides search and export capabilities, data archiving, retention and eDiscovery capabilities. Customers must continue to use/purchase Google Vault for Google to retain archived data.

    • "Google Voice" is an Administrator-managed IP-based telephony service that allows Customers to assign and manage phone numbers for use by End Users and for End Users to make and receive calls using the assigned numbers. Google Voice is provided by Google Affiliates as described in the Google Voice Service Specific Terms and is only available in countries listed at https://support.google.com/a/answer/9206529 or a successor URL. Additional fees apply to use of Google Voice.

    • "Google Workspace Assured Controls" and "Google Workspace Assured Controls Plus" provide certain compliance and security controls within Google Workspace, as described at https://support.google.com/a/answer/13880647. These include, for Google Workspace Assured Controls Plus, Access Management (geographic limitations on Google support actions related to Customer Data) and other additional functionality.

    • "Google Workspace Migrate" is an Administrator-managed on-premise service for migrating End User data to Customer’s Google Workspace Account.

    • "Meet Global Dialing" supports expanded dial-in and dial-out calling in Google Meet video meetings.

    • "Workspace Additional Storage" allows Customers to increase their total amount of pooled storage available.

    • "Workspace Add-Ons" are, collectively, Enterprise Data Regions, Gemini for Google Workspace, Google SIP Link, Google Voice, Google Workspace Assured Controls, Google Workspace Assured Controls Plus, Meet Global Dialling and Workspace Additional Storage, as described further below.

    • Search and intelligence features enable enhanced search and retrieval across all services, providing cross-product content search and automatic categorization of content for use in active services.

  • Other Services

    • "AppSheet" is a web-based platform, generally available at https://www.appsheet.com, that allows organizations to create and host applications without the need to write complicated or excessive code. For resellers, distributors, or suppliers of the Services, AppSheet is a Restricted Service under the Google Cloud Partner Advantage program.

Workspace Add-Ons:

Google Workspace Add-Ons can be added at an additional cost, unless indicated otherwise, to certain editions of Google Workspace, as provided in the Google Workspace Editions / SKUs table below.

  • Gemini for Google Workspace Add-ons

    • "AI meetings and messaging" is a separate SKU that allows end users to access generative AI features in Google Meet, as described at https://support.google.com/a/answer/13623623#get_gemini.

    • "AI security" is a separate SKU that allows customers to access security-related generative AI features in Google Drive, as described at https://support.google.com/a/answer/13623623#get_gemini.

    • "Gemini Business" is a version of Gemini for Google Workspace that allows End Users access to generative AI features in certain Google Workspace Services, subject to the usage limits allocated per End User licence as described at https://support.google.com/a?p=gemini_limits (as may be updated from time to time).

    • "Gemini Enterprise" (formerly known as Duet AI for Google Workspace Enterprise) is a version of Gemini for Google Workspace that allows End Users access to generative AI features in certain Google Workspace Services, as described at https://support.google.com/a?p=gemini_limits.

    • "Gemini Education" is a version of Gemini for Google Workspace that gives end users access to generative AI features in certain Workspace services provided in their edition of Google Workspace for Education, subject to the usage limits allocated per end user licence as described at https://support.google.com/a?p=gemini_limits.

    • "Gemini Education Premium" is a version of Gemini for Google Workspace that allows end users access to generative AI features in certain Workspace services provided in their edition of Google Workspace for Education, as described at https://support.google.com/a?p=gemini_limits.

  • Google Voice and Google SIP Link Add-Ons

    • "Voice Starter" is a version of Google Voice that allows only up to 10 End Users in a single country.

    • "Voice Standard" is a version of Google Voice that supports any number of End Users in a single country and also includes Google SIP Link, deskphone compatibility, and multi-level auto-attendant features.

    • "Voice Premier" is a version of Google Voice that supports any number of End Users in multiple countries and also includes Google SIP Link, deskphone compatibility, multi-level auto-attendant features, and advanced reporting functionality.

    • "Google SIP Link Standard" is a version of Google SIP Link that supports any number of End Users in a single country and also includes deskphone compatibility and multi-level auto-attendant features.

    • "Google SIP Link Premier" is a version of Google SIP Link that supports any number of End Users in multiple countries and also includes deskphone compatibility, multi-level auto-attendant features, and advanced reporting functionality.

  • Meet Global Dialing

    • "Meet Global Dialing" is a separate SKU that has no cost to subscribe, but usage is charged per minute.

  • Workspace Additional Storage

    • 'Workspace additional storage' involves separate SKUs that can be added to certain editions of Google Workspace to increase the total amount of pooled storage by the relevant storage increments purchased, as described at https://support.google.com/a/answer/12284220?sjid=11734572051359196989-AP.

Google Workspace Editions / SKUs:

  • The table below lists each Google Workspace or G Suite edition, the Core Services that are included in each edition,the Workspace Add-ons that can be added to each Workspace edition and Other Services available.

  • The “Main Core Services” (as used in the table below) are: Cloud Identity Services, Gmail, Google Calendar, Google Chat, Google Contacts, Google Docs, Google Drive, Google Forms, Google Groups for Business, Google Jamboard, Google Keep, Google Meet, Google Sheets, Google Sites, Google Slides, and Google Tasks.

  • Workspace Education and Nonprofits core and other services: All editions of Google Workspace for Education include the main core services and Google Workspace LTI, Classroom and Chrome Sync as core services. Google Workspace for Nonprofits includes Classroom as a core service. All editions of Google Workspace for Education also include Read Along as an Other Service.

    • 'Google Workspace LTI' is a suite of add-on applications that leverages the 'Learning Tools Interoperability (LTI)' standard to integrate Google Workspace for Education functionality into third-party learning management systems (LMS). Google Workspace LTI includes the following LTI tools:

      • - 'Assignments' allows end users to distribute, collect and mark students' work.

      • - 'Drive LTI' allows end users to embed and share Drive files directly within their LMS.

      • - 'Meet LTI' allows end users to establish secure meeting spaces to facilitate online learning within their LMS.

    • "Assignments" allows End Users to distribute, collect, and grade student work.

    • "Chrome Sync" allows End Users to synchronize bookmarks, history, passwords, and other settings across all the devices where they are signed in to Chrome.

    • "Classroom" allows End Users to create and participate in classroom groups. Using Classroom, students can view assignments, submit homework, and receive grades from teachers.

    • "Read Along" is an AI-based language-learning application that helps students learn to read using a virtual speech-based tutor. Read Along has an integration with Google Classroom that allows teachers to assign reading activities and get auto-generated insights that support differentiated learning.

  • The "Archived User" offering for each Google Workspace or G Suite edition allows an organisation to maintain End User Accounts for former End Users for Customer's data archival purposes.

  • Additional AppSheet Versions: In addition to the free version of AppSheet, which is included in all editions of Google Workspace, "AppSheet Core," "AppSheet Enterprise Standard," and "AppSheet Enterprise Plus" are enhanced versions of AppSheet, as described at https://about.appsheet.com/pricing/. AppSheet Core is included in certain editions of Google Workspace (as shown in the table below) and can be added at an additional cost to any other edition of Google Workspace. AppSheet Enterprise Standard and AppSheet Enterprise Plus can be added at an additional cost to any edition of Google Workspace.

  • Google Workspace Edition1
    Core Services
         		Other Services
    Main Core Services Google Vault Google Workspace Migrate Archived User editions
    Google Workspace Add-Ons
         		AppSheet Read Along
    Included (with no additional cost)
    Not included (but may be purchased for an additional cost)
    Business​2 Google Workspace Business Starter (maximum 300 End User Licenses) ✔     ✔   Gemini Business or AI meetings and messaging; any Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable) AppSheet Core
    Google Workspace Business Standard (maximum 300 End User Licenses) ✔   ✔ ✔   Enterprise data regions; any Gemini for Google Workspace, Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable) AppSheet Core
    Google Workspace Business Plus (maximum 300 End User Licenses) ✔ ✔ ✔ ✔(includes Google Vault)   Enterprise data regions; any Gemini for Google Workspace, Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable) AppSheet Core
    Enterprise Google Workspace Enterprise Starter ✔   ✔ ✔   Gemini Business or AI meetings and messaging; Enterprise data regions; any Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable) AppSheet Core
    Google Workspace Enterprise Standard ✔ ✔ ✔ ✔ (includes Google Vault)   Enterprise data regions; any Gemini for Google Workspace, Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable) AppSheet Core
    Google Workspace Enterprise Plus (prior edition: G Suite Enterprise) ✔ (also includes Google Cloud Search and Client-Side Encryption) ✔ ✔ ✔ (includes Google Vault) Enterprise Data Regions Any Gemini for Google Workspace, Google Voice or Google SIP Link Add-On; Meet Global Dialling; Workspace Additional Storage; Google Workspace Assured Controls and Assured Controls Plus (as applicable) AppSheet Core
    Essentials Google Workspace Essentials Starter (maximum 100 End User Licenses) ✔ (excludes Gmail, Google Chat, and Google Sites)     ✔   Gemini Business or Gemini Enterprise, any Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable)
    Google Workspace Essentials (prior editions: G Suite Essentials, Drive Enterprise) ✔ (excludes Gmail, Google Chat, and Google Sites)     ✔   Any Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable)
    Google Workspace Enterprise Essentials ✔ (also includes Google Cloud Search, but excludes Gmail, Google Chat, and Google Sites)     ✔   Enterprise data regions; any Gemini for Google Workspace, Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable)
    Google Workspace Enterprise Essentials Plus ✔ (excludes Gmail, Google Chat, and Google Sites, and also includes Google Cloud Search)     ✔ Enterprise Data Regions Any Gemini for Google Workspace, Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable) AppSheet Core
    Frontline3 Google Workspace Frontline Starter ✔     ✔   Enterprise data regions; any Gemini for Google Workspace, Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable) AppSheet Core
    Google Workspace Frontline Standard ✔ ✔   ✔   Enterprise data regions; any Gemini for Google Workspace, Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable) AppSheet Core
    Education​3 Google Workspace for Education Fundamentals (prior edition: G Suite for Education) ✔ ✔       Gemini Education or Gemini Education Premium; any Google Voice or Google SIP Link Add-On; Meet Global Dialling; Workspace Additional Storage (as applicable). Also eligible for Google Workspace for Education Teaching and Learning Upgrade Read Along
    Google Workspace for Education Standard4 ✔ (also includes Google Cloud Search) ✔ ✔   Enterprise Data Regions Gemini Education or Gemini Education Premium; any Google Voice or Google SIP Link Add-On; Meet Global Dialling; Workspace Additional Storage (as applicable) AppSheet Core, Read Along
    Google Workspace for Education Plus (prior edition: G Suite Enterprise for Education)4 ✔ (also includes Google Cloud Search) ✔ ✔   Enterprise Data Regions Gemini Education or Gemini Education Premium; any Google Voice or Google SIP Link Add-On; Meet Global Dialling; Workspace Additional Storage (as applicable) AppSheet Core, Read Along
    Nonprofits3 Google Workspace for Nonprofits​ ✔ ✔       Any Gemini for Google Workspace, Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable) AppSheet Core
    G Suite (Legacy Version)5 G Suite Basic ✔     ✔   Any Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable)
    G Suite Business ✔ ✔ ✔ ✔ (includes Google Vault) Enterprise Data Regions Any Google Voice or Google SIP Link add-on; Meet Global Dialling; Workspace additional storage (as applicable)

  • 1. Storage information for each Google Workspace edition/SKU is available at https://support.google.com/a?p=storage_by_edition (as may be updated from time to time) .

  • 2. For Customers using a Google Workspace Business edition with an email-verified offering, certain Core Services (including Gmail and Google Calendar, and Google Vault for Google Workspace Business Plus), security features, and functionality may not be available unless the Administrator’s domain name corresponding to the domain email address is verified. Additional information is available at https://support.google.com/a?p=gws-verification​.

  • 3. The following Google Workspace editions are exclusively limited to Customers that meet certain eligibility requirements:​

    • − ​Google Workspace Education editions (as described at https://support.google.com/a/answer/134628?sjid=2330997381971410080-NA)​

    • − Google Workspace Frontline editions (as described at https://support.google.com/a/answer/10427827)​

    • − Google Workspace for Nonprofits editions (as described at
      https://support.google.com/nonprofits/answer/3215869?ref_topic=3247288​)

  • 4. Google Workspace for Education Standard and Education Plus have a minimum purchasing requirement of the greater of (a) Customer's total student enrolment and (b) 50 End User licences.

  • 5. G Suite editions are no longer available for purchase.

Additional Google Workspace Editions / SKUs:

  • Google Workspace for Education Upgrades

    • "Endpoint Education Upgrade" is an upgrade to Google Workspace for Education Fundamentals that is available at an additional cost. It enables each licensed end user to manage and secure up to 15 of their own school-issued Android and iOS devices (provided that the Customer can demonstrate compliance with this limit upon request from Google), without the need for an upgrade to Google Workspace for Education Standard or Plus.

    • "Google Workspace for Education Teaching and Learning Upgrade" is an upgrade to Google Workspace for Education Fundamentals that is available at an additional cost. It includes additional features for communication, collaboration, class management, and additional storage equal to 100GB times the number of End User licenses.

  • Chat Interoperability

    • 'Chat interoperability' is an additional Google Workspace SKU that leverages third-party chat interoperability providers, enabling end users to use Chat to communicate with users of select third-party messaging platforms.

  • Cloud Search Platform

    • "Cloud Search Platform" is an edition of Google Workspace comprised of Google Cloud Search and the following services for use in conjunction with Google Cloud Search: (a) Cloud Identity Management; (b) Google Contacts; and (c) Google Groups for Business. Cloud Search Platform provides search and assist capabilities for content within third party data sources.

Additional Products:

  • Additional Products are not covered under the Google Workspace Agreement and are not Google Workspace Services. Use of Additional Products is subject to the Additional Product Terms that can be found at https://workspace.google.com/terms/additional_services.html. Further, use of the following Additional Products is subject to additional terms as follows:

    • "Managed Google Play" is a platform provided by Google for Customer to use to manage Android devices provided or identified by the Customer that are used by its End Users. Customer can use Google Managed Play to provision applications on such devices from the managed Play Store. Use of Google Managed Play is subject to the terms at www.android.com/enterprise/terms.