Google Workspace Service Specific Terms

Last modified: November 20, 2023

For translations of these Service Specific Terms into other languages, please click here.

Capitalized terms not defined in these Service Specific Terms for Google Workspace (formerly known as G Suite) have the meaning stated in the Google Workspace Services Schedule to the Google Cloud Master Agreement, Google Workspace for Education Agreement, or other applicable agreement governing the use of Google Workspace Services (in each case, the "Agreement").

  1. 1. Data Regions.

    1. 1.1 Primary Data Storage. Subject to Section 1.2 (AppSheet Primary Data Storage), if Customer is using an In-Scope Edition of the Services, Customer may select a Data Region to store Located Data at rest and Google will, in accordance with applicable law, store such Located Data accordingly ("Data Regions Policy").

    2. 1.2 AppSheet Primary Data Storage. The Data Regions Policy only applies to AppSheet (even if included in an In-Scope Edition of the Services) where (a) Customer uses an In-Scope AppSheet Edition and b) an End User has selected specific Located Data to store in the Data Region.

    3. 1.3 Limitation. For any Customer Data that is not covered by the Data Regions Policy, Google may store such data anywhere Google or its Subprocessors maintain facilities, subject to the Cloud Data Processing Addendum.

    4. 1.4 Definitions.

      1. "Located Data" mean only the following primary data within Customer Data for the corresponding Service:

        1. (a) Gmail: subject line and body of email, attachments, and senders and recipients of messages.

        2. (b) Google Calendar: event title and description of event, date, time, invitees, frequency and locations.

        3. (c) Google Docs, Google Sheets, and Google Slides: file body text, embedded images, and associated End User-generated comments.

        4. (d) Google Drive: original file content uploaded to Drive.

        5. (e) Google Chat: messages and attachments.

        6. (f) Google Vault: Vault exports.

        7. (g) AppSheet: app definitions, data source configurations and access tokens, and Customer Data in AppSheet databases.

      2. "Data Region" means :

        1. (a) either the United States or Europe, except in relation to AppSheet; or

        2. (b) Europe, in relation to AppSheet.

      3. "In-Scope Edition" means the following editions:

        1. (a) G Suite Business

        2. (b) Google Workspace Enterprise Plus

        3. (c) Google Workspace for Education Standard

        4. (d) Google Workspace for Education Plus

  2. 2. Google Vault. The following terms apply only to Google Vault:

    1. 2.1 Retention. Google will have no obligation to retain any archived Customer Data beyond the retention period specified by Customer or the Order Term applicable to the relevant Google Vault licenses, unless: (a) before the expiry of that retention period, Customer extends the retention period or renews the relevant Order Term; (b) applicable legislation or legal process prevents Google from deleting the data; or (c) the data is subject to a legal hold imposed by Customer.

  3. 3. Google Workspace Essentials. The following terms apply only to the Google Workspace Essentials and/or Google Workspace Essentials Starter edition(s), as indicated:

    1. 3.1 Termination for Inactivity or Convenience. If Customer orders the Google Workspace Essentials Starter edition, Google reserves the right to terminate the provision of Google Workspace Essentials Starter edition:

      1. (a) on 30 days’ notice to Customer if, for any period of 60 consecutive days preceding the date of the notice, there has been no access to the Admin Console or use of the Services by Customer or any of its End Users; or

      2. (b) for convenience on 90 days’ notice to Customer.

    2. 3.2 Technical Support Services. TSS is not available for Google Workspace Essentials Starter edition.

    3.  3.3 Additional Definitions.

      1. "Active User" means an End User of the Google Workspace Essentials edition who (a) hosts or joins a video meeting in Google Meet at least once during the calendar month or (b) opens a file in Google Drive at least once during the calendar month.

  4. 4. Cloud Search. The following terms apply only to Cloud Search:

    1. 4.1 Third Party Data Sources. Customer's use of third party data sources in connection with Cloud Search Platform is subject to and governed by the terms and conditions agreed between Customer and the applicable provider of the data source. As between the parties, Customer bears sole responsibility for such terms and conditions, including for ensuring that they allow Google to access and use the relevant data sources when providing Cloud Search Platform.

  5. 5. Cloud Identity Services. The following terms apply only to Cloud Identity Services provided under this Agreement:

    1. 5.1 Governing Agreement. If, in addition to this Agreement, Customer’s use of Cloud Identity Services under the Account is subject to a Google Cloud Platform agreement (“GCP Agreement”) and/or the terms at https://cloud.google.com/terms/identity (“Cloud Identity TOS”), then the documents will control in the following order (of decreasing precedence): (a) this Agreement; (b) the GCP Agreement; or (c) the Cloud Identity ToS. This section will survive expiry or termination of this Agreement.

    2. 5.2 Additional Definitions.

      1. “Google Cloud Platform” means the then-current services described at https://cloud.google.com/terms/services.

  6. 6. Pre-General Availability Offerings Terms. Google may make available to Customer pre-general availability Google Workspace features, services, or software that are identified as "Early Access," "Alpha," "Beta," "Preview," "Experimental," or a similar designation in the Services Summary, related documentation or materials, or a Test Application (as defined below) (collectively, "Pre-GA Offerings" ). While Pre-GA Offerings are not Services, Customer's use of Pre-GA Offerings is subject to the terms of the Agreement applicable to Services, as amended by this Section 6.

    1. 6.1 Access to and Use of Pre-GA Offerings.

      1. (a) Test Applications. Customer may apply to be a test user of Pre-GA Offerings by submitting the application available via the Admin Console or otherwise from Google ("Test Application(s)"). If accepted as a test user (based on Google's then-current domain level requirements for test users), Google will make that Pre-GA Offering available for use by Customer subject to the terms of this Section 6. Additional terms ("Specific Test Terms") may apply to that Pre-GA Offering and, if applicable, will be provided by Google via the Test Application or otherwise in writing before any use by Customer. The Test Application and any Specific Test Terms are incorporated into this Section 6.

      2. (b) Use of Customer Test Data. Subject to Sections 6(d) (Use Restriction for Government Customers) and 6(e) (Use Restriction for Protected Health Information) below, Google may, and Customer will (including by collecting or providing any required consents or notices) ensure that Google may use any Customer Data (including Customer Personal Data) submitted, stored, sent or received via any Pre-GA Offerings by Customer or its End Users ("Customer Test Data") to provide, test, analyze, develop and improve those Pre-GA Offerings and any Google products and services used with them without any restriction or obligation to Customer, any End User or any third party, other than as stated in the Agreement's confidentiality provisions and below.

      3. If Customer has accepted or the parties have otherwise agreed to Google's then-current terms describing data protection and processing obligations with respect to Customer Data as stated at https://cloud.google.com/terms/data-processing-addendum (the "Cloud Data Processing Addendum" or "CDPA" ), the CDPA will apply to Pre-GA Offerings as "Services" for purposes of the CDPA and, for clarity, this Section 6 will form part of the "Agreement" referred to in Section 5.2 (Compliance with Customer's Instructions) of the CDPA, subject to the following amendments:

        1. (i) Customer acknowledges that, for purposes of Section 6.1 (Deletion by Customer) of the CDPA and to the extent permitted by applicable law, the functionality of the Pre-GA Offerings may not allow deletion of Customer Test Data during the period during which Customer is permitted to use the Pre-GA Offering ("Pre-GA Term"), but that Customer Test Data will be deleted upon expiration of the Term in accordance with Section 6.2 (Return or Deletion When Term Ends) of the CDPA;

        2. (ii) Unless stated otherwise in Specific Test Terms: (A) information about Subprocessors (as defined in the CDPA) engaged in relation to Pre-GA Offerings, including their functions and locations, will be made available in writing by Google upon request from Customer; and (B) Google will inform Customer of the engagement during the Pre-GA Term of any new third party Subprocessor engaged by Google in relation to Pre-GA Offerings (including the name and location of the Subprocessor and its activities) by sending an email to the Notification Email Address before the Subprocessor starts processing any Customer Test Data. Customer may, as its sole and exclusive remedy if Customer objects to the Subprocessor, cease using the applicable Pre-GA Offering.

      4. (c) No Data Location or Access Transparency. Customer Test Data processed under this Section 6 will not be subject to any data location requirements (as described in Section 1 (Data Regions) of these Service Specific Terms) or access transparency requirements (as described at https://support.google.com/a/answer/9230474).

      5. (d) Use Restriction for Government Customers. Unless authorized in writing by Google, the following customers may only use test or experimental data with Pre-GA Offerings and are prohibited from using any "live" or production data in connection with Pre-GA Offerings: U.S. or other government customers, including federal, national, state, provincial, or local government or regulatory entities or agencies and excluding customers that are educational institutions.

      6. (e) Use Restriction for Protected Health Information. Customer may not use Pre-GA Offerings to process Protected Health Information as defined in HIPAA.

    2. 6.2 Change, Suspension, or Discontinuance. Pre-GA Offerings (including any of their features) may be changed, suspended or discontinued at any time without prior notice to Customer.

    3. 6.3 Disclaimer. PRE-GA OFFERINGS ARE PROVIDED 'AS IS', WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS OF ANY KIND, AND ARE NOT COVERED BY ANY SLA OR GOOGLE INDEMNITY. Except as otherwise indicated in Specific Test Terms for a given Pre-GA Offering, Pre-GA Offerings are not covered by TSS.

    4. 6.4 Liability. Google will not be liable for any amounts in excess of the lesser of (A) the limitation on the amount of liability stated in the Agreement or (B) $25,000. Nothing in the preceding sentence will affect exclusions from any limitation of liability in the Agreement with respect to the following: (1) death or personal injury resulting from negligence, (2) fraud or fraudulent misrepresentation, (3) infringement of the other party’s Intellectual Property Rights, or (4) matters for which liability cannot be excluded or limited under applicable law.

    5. 6.5 Termination. Google may terminate Customer's use of a Pre-GA Offering at any time with written notice to Customer, including to allow other customers to use that Pre-GA Offering.

  7. 7. Verification Using Domain Email Address. The following additional terms apply only when a Domain Email Address (rather than a Domain Name) is verified to use the Services:

    1. 7.1 Inviting End Users. Customer may invite other users with a Domain Email Address to use the Services. If those users accept Customer's invitation to use the Services, they will be considered Customer's End Users under the Agreement.

    2. 7.2 Domain Name Verification.

      1. (a) Assumption of Control by Verifying Party. Any person or entity may verify the Domain Name corresponding to the Domain Email Address at any time ("Verifying Party"). The Verifying Party will take ownership and control of End User Accounts corresponding with the Domain Name and all associated data within such End User Accounts immediately after verifying the Domain Name. Customer and all End Users will be notified when the Domain Name is verified.

      2. (b) Administration After Domain Name Verification. A Verifying Party will have certain permissions with respect to Customer's Account and all such End User Accounts, as described in the documentation.

    3. 7.3 Data Deletion. At any time before the Verifying Party takes ownership and control of Domain Name and all associated End User Accounts (including Customer's Account), Customer or its End Users will be able to delete or export Customer Data and/or delete its End User Account(s) in a manner consistent with the functionality of the Services. After the Verifying Party takes ownership and control of Domain Name and all associated End User Accounts (including Customer's Account), then, notwithstanding any term to the contrary in the Cloud Data Processing Addendum, Customer or its End Users may not be able to delete End User Account(s) or delete or export any Customer Data depending on the administration of the Services.

    4. 7.4 Data Processing Instruction. If Customer takes no action to delete or export any Customer Data before the Verifying Party takes ownership and control of the Domain Name and all associated End User Accounts (including Customer's Account), then, notwithstanding Section 6.2 (Return or Deletion When Term Ends) of the Cloud Data Processing Addendum, Customer acknowledges that these Service Specific Terms document Customer's instructions to Google to: (a) retain after termination of the Agreement as described in Section 7.6 (Termination After Domain Verification) all Customer Data that has not been deleted by Customer prior to such termination; and (b) make such retained Customer Data available to the Verifying Party.

    5. 7.5 Consent to Administration. Where applicable, Customer agrees to allow: (a) the Verifying Party to have the access and capabilities described in the Agreement; and (b) Google to provide the Verifying Party with the access and capabilities described in the Agreement.

    6. 7.6 Termination After Domain Verification. Where the Verifying Party is a third party, this Agreement will automatically terminate when the Verifying Party takes ownership and control of the Domain Name and all associated End User Accounts (including Customer's Account). For clarity, this section does not affect any end user rights which the Verifying Party may grant under its (separate) Google Workspace agreement.

    7. 7.7 Services Limitations. Some Services, features and functionality, may not be available unless and until the Domain Name is verified.

  8. 8. Google Telephony Services. The following terms apply only to (i) Google Voice and (ii) use of Google Meet to perform outbound dialing and accept inbound calls ("Google Meet Telephony"), as applicable (and for the purposes of this Section 8, Google Voice and Google Meet Telephony are collectively referred to as "Google Telephony Services"). THESE TERMS CONTAIN IMPORTANT INFORMATION ABOUT EMERGENCY SERVICES LIMITATIONS. PLEASE READ CAREFULLY:

    1. 8.1 Google Telephony Services Parties and Contract Structure.

      1. (a) Google Telephony Services Provider. The applicable Google entity listed in the applicable Service and Telephony Provider List (such entity in each case, the "Google Telephony Service Provider" or "GTSP") will provide the applicable Google Telephony Services to Customer.

      2. (b) Google Telephony Agreement Structure. Where the applicable GTSP is a Google Affiliate and not Google, then in relation to the applicable Google Telephony Services only, Google contracts on behalf of the GTSP (having been duly authorized as its agent) and accordingly:

        1. (i) If Customer chooses to order any Google Telephony Services in addition to the other Services ordered by Customer under the Agreement, this Section 8.1 together with the other terms of the Agreement (including the CDPA and all limitations of liability) will form a separate agreement (the “Google Telephony Agreement”) entered into by the applicable GTSP (via Google as its duly authorized agent) and Customer with respect to such Google Telephony Services only, subject to the remaining terms of this Section 8.1.

        2. (ii) The Google Telephony Agreement will take effect as of the effective date of Customer's initial order of Google Telephony Services and, subject to earlier termination in accordance with its terms, will continue until the earliest to occur of (A) termination of the Google Telephony Agreement in accordance with its terms; or (B) termination or expiration of the Agreement. The Google Telephony Agreement will supersede the Agreement only with respect to the Google Telephony Services.

        3. (iii) For the purposes of the Google Telephony Agreement, all references (excluding those in the Services Summary and this Section 8 of these Service Specific Terms) to "Agreement" are replaced with "Google Telephony Agreement"; to the entity "Google" are replaced with "GTSP"; and to "Services" or "Core Services" are replaced with "Google Telephony Services."

        4. (iv) Customer may enforce rights and benefits under the Google Telephony Agreement against GTSP only, not Google, and will owe obligations under the Google Telephony Agreement (including obligations to pay all applicable Fees) to GTSP only, not Google.

        5. (v) Notwithstanding anything to the contrary in the Agreement, in the event of a conflict between this Section 8.1 and any other term of the Google Telephony Agreement (including the “Conflicting Terms” section of the Agreement and the “Precedence” section of the CDPA), the terms of this Section 8.1 will prevail.

        6. (vi) Either party may terminate the Google Telephony Agreement separately from the Agreement as set out in the “Term and Termination” section of the Agreement. If Customer terminates its use of Google Voice as described in Section 8.10 (Termination of Google Voice by Customer), such termination will automatically terminate the Google Telephony Agreement.

      3. (c) Regional Terms. The Regional Terms are incorporated into the Google Telephony Agreement and apply to the extent an End User uses Google Voice in a country described in the Regional Terms.

    • 8.2 Provision of Google Telephony Services.

      1. (a) Data Use.

        1. (i) Data Collection and Use. GTSP will collect and use Customer Data in accordance with the Google Telephony Services Privacy Disclosure provided at https://workspace.google.com/terms/service-terms/voice/privacy_disclosure.html.

        2. (ii) Subscriber Directory. GTSP will not provide Customer's or its End Users' Google Voice numbers to directory services unless requested to do so by Customer or otherwise required by law.

      2. (b) Telephony Providers.

        1. (i) Affiliate Providers. GTSP may use its Affiliates to provide Google Telephony Services as described in the Service and Telephony Provider List.

        2. (ii) Non-Affiliate Telephony Providers. GTSP and its Affiliates use non-Google third party subcontractors ("Telephony Providers") to route inbound and outbound telephone calls, as applicable, via the public switched telephone network (PSTN). Telephony Providers and their locations are identified in the Service and Telephony Provider List. By using Google Telephony Services, Customer instructs GTSP to engage, and to have its Affiliates engage, Telephony Providers to:

          1. (1) route outbound and inbound telephone calls, as applicable; and

          2. (2) process Customer Data as independent controllers in the countries in which they are located:

            1. a) to the minimum extent required for such routing; and

            2. b) in accordance with applicable laws (including European data protection laws and telecommunications regulations).

      3. For clarity, Telephony Providers are not Subprocessors (as defined in the CDPA).

    • 8.3 Additional Payment Terms.

      1. (a) Google Telephony Services Invoices. Applicable Fees and other costs arising from Customer's or End Users' use of Google Telephony Services are invoiced separately from other Google Workspace Services, and are subject to the payment terms of the Google Telephony Agreement.

      2. (b) Calling Rates. In addition to the Fees, Customer will pay GTSP for calls based on usage, if applicable. These usage costs are calculated using the then-current applicable Calling Rates.

      3. (c) Taxes. Notwithstanding anything to the contrary in the Google Telephony Agreement, Customer will pay applicable Taxes regardless of any tax exemption certificates. Invoiced Taxes may include Taxes associated with an End User's use of Google Telephony Services outside of the country in which the End User is using Google Telephony Services.

    • 8.4 Google Voice Requirements; GTSP Disclaimer.

      1. (a) Google Voice RequirementsThis Section 8.4(a) applies only to Google Voice and NOT to Google Meet Telephony. Use of Google Voice may require a separate broadband or mobile data connection and an End User device compatible with certain minimum technical requirements. Out-of-country or other roaming usage of Google Voice may incur higher costs to End Users from their mobile network operators.

      2. (b) GTSP Disclaimer. GTSP is not responsible for any disruption or failure of Google Telephony Services due to delays, outages, or disruptions in: (i) Customer's data connection, (ii) Telephony Providers' networks, or (iii) the operation of Customer or End User devices. Using Google Telephony Services on mobile devices may use End Users' voice or data allowances purchased from their mobile network operators.

    • 8.5 Google Voice Capabilities. This Section 8.5 applies only to Google Voice and NOT to Google Meet Telephony.

      1. (a) Number Assignment and Availability. Where Google Voice permits assignment of phone numbers, the following will apply:

        1. (i) number activation may require collection by GTSP of information required by applicable telecommunications regulations, including Customer's service address and tax ID;

        2. (ii) in some countries, the service address must match the area covered by the number to be assigned;

        3. (iii) number activation may not be instantaneous upon request; and

        4. (iv) inactive numbers may be removed from Customer’s account.

      2. (b) Number Porting. Customer may port existing numbers from other service providers to Google Voice, to the extent Google Voice offers number assignment, and may request that assigned phone numbers be released to another service provider, subject to Sections 8.5(b)(i)-(iv) below.

        1. (i) Customer Obligations. Customer is responsible for (A) the accuracy of information provided to GTSP associated with a porting request; (B) fees associated with porting a number, including fees associated with remaining numbers and plans; and (C) any Fees owed to GTSP associated with a number up to when the number is successfully ported, to the extent permitted by applicable laws.

        2. (ii) Service Termination. GTSP may release any Google Voice number after termination or expiration of the applicable End User license if Customer does not port the number to another service provider prior to such termination or expiration.

      3. (c) Caller ID. Google Voice allows the display of Customer's Google Voice number on receiving devices where technically possible. End Users may suppress the display of the number permanently or on a call by call basis. For technical reasons, GTSP may not be able to suppress Google Voice numbers in all cases, including calls to Emergency Numbers.

      4. (d) Number Blocking. Upon Customer request, GTSP will block or unblock the use of Google Voice to call specific numbers, number ranges, or types of numbers (including value-added services) to the extent technically feasible.

      5. (e) Call Recording. Google Voice may allow End Users to record individual telephone conversations. Customer agrees not to, and not to allow its End Users to, record telephone conversations without consent if such consent is required by applicable laws and regulations.

    • 8.6 Google Telephony Services Limitations. Google Telephony Services may not:

      1. (a) include operator assisted dialing and calls to short codes (additional fees may apply for these calls);

      2. (b) support "collect" or "chargeback" calls; or

      3. (c) support calls or connections to certain numbers, including, as an example, premium rate numbers.

    • 8.7 Google Voice Use RestrictionThis Section 8.7 applies only to Google Voice and NOT to Google Meet Telephony. Customer will not sub-assign numbers to, provide access to, or otherwise enable use of Google Voice by, individuals under the age of legal consent as determined by the applicable laws of the relevant jurisdiction. GTSP may suspend or permanently disable any accounts that are used by or provisioned to such individuals.

    • 8.8 Emergency Services. Subsection 8.8(a) applies only to Google Meet Telephony and NOT to Google Voice. All other subsections ((b) - (f)) of Section 8.8 apply only to Google Voice and NOT to Google Meet Telephony.

      1. (a) One-way Dialing. End Users using one-way dialing features of Google Meet Telephony will not be able to place or receive emergency services calls. Customer is responsible for ensuring that End Users have access to an alternative means of dialing emergency services.

      2. (b) Two-way Dialing. Dialing to emergency services is supported by Google Voice. IP-based telephony emergency dialing services have certain limitations and will function differently from traditional emergency dialing as described in the provisions below; additional country-specific limitations are described in the Regional Terms. Customer hereby acknowledges and accepts the following with respect to calls made to emergency services:

        1. (i) Description of Emergency Dialing Service. End Users of the two-way dialing features of Google Voice are capable of calling and receiving calls from emergency services free of charge. Emergency services vary depending on End User location. When an End User calls emergency services, GTSP will provide to emergency response operators the End User's phone number and address that Customer has provided to Google (see Section 8.8(d) (Customer Obligations) below). End Users may need to confirm their physical location and call-back number because the emergency operator may not have this information.

        2. (ii) Limitations on Emergency Dialing Service. The following limitations apply to the availability of the Google Voice emergency dialing service: (A) the service may not be available in the event of an Internet or power outage or disruption; (B) emergency calls may take longer to connect to the Public Safety Answering Point than traditional emergency services dialing, may produce a busy signal or may not connect; (C) emergency calls may correctly connect to the PSAP, but the End User's phone number or location may not automatically be transmitted and the emergency services operator may not be able to call back; (D) emergency calls made while roaming may be routed to the local PSAP associated with the End User's registered address (Customer will advise End Users to use their native dialer while roaming); (E) deaf, hard of hearing, or speech impaired End Users should call local emergency services directly using TTY or a telecommunications relay service, instead of 711 or a local equivalent; (F) if End Users have multiple devices associated with their account number (i) return calls from the PSAP may not ring each associated device, and (ii) the emergency operator may see a phone number that is different from the End User's personal phone number; (G) if the End User has disabled incoming calls, the PSAP may not be able to call back; (H) if a call fails using Google Voice, End Users may be directed to complete emergency calls using the native dialer on their devices; and (I) emergency calling is not available through this calling service if (i) using the inbound-only Google Voice service, or (ii) calls are directed through the voice network of the user's mobile carrier, when using the native dialer of the End User's device.

      3. (c) Texting to Emergency Services. Texting to emergency services may not be supported by Google Voice. Any text-to-emergency-services feature made available through Google Voice may not be supported over a Wi-Fi network.

      4. (d) Customer Obligations. With respect to Section 8.8(b) (Two-way Dialing), Customer is responsible for the following: (i) ensuring that the address registered within Google Voice for each End User is the current physical address where the End User will use Google Voice (failure to provide current addresses may cause the wrong emergency response center to be contacted, and delay emergency response to End Users); (ii) informing End Users that their physical addresses will be shared with Telephony Providers; (iii) informing End Users that they may need to provide their physical location and call-back number to the PSAP, once connected; (iv) ensuring that End Users have access to an alternative means of calling emergency services; and (v) informing End Users of the limitations of the emergency dialing services (Customer may download and print a warning label to affix to all devices that may be used to access Google Voice at support.google.com/voice/go/emergency-services).

      5. (e) Emergency Alerts. Emergency alerts may not be received via Google Voice if devices are set to Wi-Fi only mode, or cellular service is not available.

      6. (f) Disclaimer of Emergency Services Liability. To the fullest extent permitted by law, neither GTSP nor any of its Affiliates will have any liability under the Google Telephony Agreement (whether in contract, tort (including negligence) or otherwise) for damages of any type (including direct and indirect damages) arising under or in connection with the use or attempted use of Google Voice to access emergency services, including but not limited to any inability to access such services, any delays in emergency service response, conduct of emergency services response centers or operators, or inaccuracy of information provided to emergency services by Telephony Providers or other third parties engaged by GTSP or its Affiliates to facilitate the provision of emergency services access.

    • 8.9 Suspension. In addition to the suspension rights described in the Google Telephony Agreement, GTSP may block incoming and outgoing Google Telephony Services calls or messages if GTSP reasonably determines that Customer or any End User has used Google Telephony Services to generate or facilitate bulk or automated messages, or unsolicited commercial messages.

    • 8.10 Termination of Google Voice by CustomerThis Section 8.10 applies only to Google Voice and NOT to Google Meet Telephony. In addition to any other termination rights, Customer may terminate its use of Google Voice at any time by providing written notice to GTSP. Customer must cease use of Google Voice immediately upon termination.

    • 8.11 Additional Definitions.

      1. "Calling Rates" are the then-current dialing rates described at (i) for Google Voice, https://voice.google.com/rates, and (ii) for Google Meet Telephony, https://meet.google.com/u/0/tel/rates. "End User" includes, (i) for the purposes of Google Voice, potential users who may be present at the physical location where a device connected to Google Voice is located and made available for use; and (ii) for the purposes of Google Meet, potential users who may use the Google Meet Telephony services to dial into or out of Google Meet meetings.

      2. "Fees" includes, with respect to Google Voice, the fees described at https://workspace.google.com/products/voice. "Public Safety Answering Point" or "PSAP" means the applicable public safety answering point based on an End User’s registered location.

      3. "Regional Terms" means the terms described at https://workspace.google.com/terms/service-terms/voice/regional_terms.html.

        "Telephony Provider" has the meaning given in Section 8.2(b) (Telephony Providers) of these Service Specific Terms.

      4. "Service and Telephony Provider List" means the then-current list of Service and Telephony Providers at (i) for Google Voice, https://workspace.google.com/terms/service-terms/voice/providers.html, and (ii) for Google Meet Telephony, https://workspace.google.com/terms/service-terms/meet-telephony/providers.html.

    • *If an offline document refers to "Google Voice Service Provider" or "GVSP," those references are deemed to be "Google Telephony Services Provider" or "GTSP" as used in these Service Specific Terms and the Google Telephony Agreement.

    9. Google SIP Link.

    • 9.1 Additional Google SIP Link Terms. The following terms apply to Customer’s use of Google SIP Link:

      1. (a) Porting phone numbers to Customer’s SIP Provider must be effectuated by the SIP Provider.

        (b) Customer acknowledges and agrees that Google may place calls to Customer to validate Customer’s trunk configuration or verify number ownership. Customer consents to receiving any such calls, including from an automated system.

      2. (c) Customer is responsible for ensuring that any calls to emergency services made by a Google SIP Link user will be routed via the SIP Provider. Further, Customer must make any updates to its location or address for the purposes of emergency services through the SIP Provider.

        (d) For clarity, SIP Providers are not Subprocessors (as defined in the Cloud Data Processing Addendum).

    • 9.2 Additional Definitions.

      1. "SIP Provider" means Customer’s systems integrator, carrier, or other partner who provides telephone service to Customer independent of Google Voice.

    10. Google Drive. The following terms apply only to Drive:

    • 10.1 Use of Google Drive for Content Distribution. Google Drive is not intended for use as a content distribution network and Google may restrict Google Drive usage and access if Google, in its reasonable discretion, determines that Google Drive is being used in violation of the AUP or for infringing, unlawful or bulk distribution of content including videos. Any Google Drive-hosted video that is shared publicly outside of Customer's domain must comply with YouTube Community Guidelines (available at https://www.youtube.com/howyoutubeworks/policies/community-guidelines/ or a successor URL).

    11. AppSheet. The following terms apply only to AppSheet:

    • 11.1 Agreement Application. The Agreement, including these Service Specific Terms, will only apply to Customer’s use of AppSheet with respect to End Users who access AppSheet via their End User Accounts and will not apply with respect to any AppSheet plan purchased on https://www.appsheet.com.

    • 11.2 Administration of AppSheet. If Customer’s AppSheet plan includes additional management controls (as described at https://about.appsheet.com/pricing/), additional controls for the management and administration of AppSheet will be available to specifically designated Administrators for AppSheet.

    • 11.3 Payment Terms. The definition of "Prices" is amended to mean the then-current applicable prices at https://solutions.appsheet.com/pricing, unless otherwise agreed in an addendum or Order Form.

    • 11.4 Data Sources. Customer's use of Data Sources in connection with the Services is subject to and governed by the terms and conditions agreed between Customer and the applicable Data Source provider. As between the parties, Customer bears sole responsibility for such terms and conditions, including for ensuring that they allow Google to access and use the relevant Data Sources for providing AppSheet.

    • 11.5 AppSheet Software. If Google makes AppSheet Software (which may include third-party software) available to Customer, Google grants Customer a royalty-free (unless otherwise stated by Google), non-exclusive, non-transferable license during the Term to reproduce and use that Software for the purposes of making a Customer Application available to End Users, and may impose additional licensing restrictions with notice to Customer. Any export, reexport, transfer, or use by Customer of the AppSheet Software is subject to this Agreement (including the restrictions and compliance obligations it imposes with respect to use of the Services, all of which will apply to the AppSheet Software), and may also be subject to third-party license terms and requirements under Export Control Laws. As between the parties, Google retains all Intellectual Property Rights in the AppSheet Software. Each party represents and warrants that it will comply with all laws and regulations applicable to its provision or use of the AppSheet Software, as applicable. EXCEPT AS EXPRESSLY PROVIDED FOR IN THE AGREEMENT, THE APPSHEET SOFTWARE IS PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS OF ANY KIND.

    • 11.6 Non-paid Versions.

      1. (a) Limitations. Non-paid versions of AppSheet are subject to limitations and are not eligible for TSS, and certain features of AppSheet may not be available for non-paid versions. Google's indemnification obligations do not apply to use of AppSheet under non-paid versions.

      2. (b) Termination for Inactivity. Google reserves the right to terminate the provision of a non-paid version of AppSheet for an End User upon 30 days’ advance notice to the End User if for a period of 60 days (a) the End User has not accessed AppSheet or (b) there has been no activity on any Customer Application of the End User.

    • 11.7 Discontinuation of AppSheet. Google will notify Customer at least 12 months before discontinuing the AppSheet (or associated material functionality) unless Google replaces such discontinued Service or functionality with a materially similar Service or functionality. Nothing in this Section 11.7 (Discontinuation of AppSheet) limits Google's ability to make changes required to comply with applicable law, address a material security risk, or avoid a substantial economic or material technical burden.

    • 11.8 Technical Support.

      1. (a) Amendments. The definition of “Google Workspace Technical Support Services Guidelines" or "TSS Guidelines" is amended to mean the then-current AppSheet support service guidelines at https://www.appsheet.com/Home/TSSG

      2. (b) Customer Applications. Customer is responsible for the technical support of its Customer Applications.

    • 11.9 Additional Definitions.

      1. "AppSheet Software" means any downloadable tools, software development kits, or other such computer software provided by Google in connection with AppSheet, and any updates Google may make to such AppSheet Software from time to time.

      2. "Customer Application" means a software program that Customer creates or hosts using AppSheet.

      3. "Data Source" means the Google or third party data sources described at https://www.appsheet.com/Home/StartWithData.

    12. Workspace Generative AI Services. The following terms apply only for Workspace Generative AI Services:

    • 12.1 Disclaimer. Workspace Generative AI Services (i) use emerging technology, (ii) may provide inaccurate or offensive Generated Output; and (iii) may provide content that does not represent Google’s views. Generated Output is not designed for or intended to meet Customer’s regulatory, legal, or other obligations, or to be used, or relied upon, as a substitute for medical, legal, financial, or other professional advice.

    • 12.2 Similar Generated Outputs. Customer acknowledges that Workspace Generative AI Services may, in some scenarios, produce the same or similar Generated Output for multiple Customers.

    • 12.3 Prohibited Use Policy. For the purposes of Workspace Generative AI Services, the Prohibited Use Policy located at https://policies.google.com/terms/generative-ai/use-policy, as may be updated from time to time, is incorporated into the AUP.

    • 12.4 Use Restriction. Customer will not, and will not allow End Users to, use Generated Output (i) as a material input for the development of models that compete with Workspace Generative AI Services or other Google Workspace Services; or (ii) to reverse engineer or extract components of any Google Workspace Service or their models (except to the extent such restriction is expressly prohibited by applicable law).

    • 12.5 Usage and Availability of the Services. Customer understands and agrees that (i) it will not, and will not allow End Users to, use Workspace Generative AI Services in a manner that exceeds the limits specified by Google, and (ii) use of Workspace Generative AI Services is subject to the availability of the Services, as described at https://support.google.com/a/answer/13853332.

    • 12.6 Age Restrictions. Customer will not allow End Users under the age of 18 to use Workspace Generative AI Services.

    • 12.7 Healthcare Restrictions. Customer will not, and will not allow End Users to, use Workspace Generative AI Services for clinical purposes (for clarity, non-clinical research, scheduling, or other administrative tasks are not restricted), to provide medical advice, medical treatment, or diagnosis; or in any manner that is overseen by or requires clearance or approval from any clinical, medical or healthcare or other regulatory authority.

    • 12.8 Suspected Violations. Google may immediately suspend or terminate Customer's use of Workspace Generative AI Services based on any suspected violation of subsections (12.4) through (12.6) above.

    • 12.9 Restrictions. The restrictions contained in subsections (12.6) and (12.7) above are deemed to be “Restrictions” or “Use Restrictions” under the applicable Agreement.

    • 12.10 Additional Google Indemnification Obligations.

      1. (i) Generated Output. Google’s indemnification obligations under the Agreement also apply to allegations that an unmodified Generated Output from a Generative AI Indemnified Service infringes a third party’s Intellectual Property Rights. This subsection (i) (Generated Output) does not apply if the allegation relates to a Generated Output where: (1) Customer creates or uses such Generated Output that it knew or should have known was likely infringing, (2) Customer (or Google at Customer’s instruction) disregards, disables, or circumvents source citations, filters, instructions, or other tools Google makes available to help Customer create or use Generated Output responsibly, (3) Customer uses such Generated Output after receiving notice of an infringement claim from the rightsholder or its authorized agent, or (4) the allegation is based on a trademark-related right as a result of Customer’s use of such Generated Output in trade or commerce. “Generative AI Indemnified Service” means a Service or feature listed at https://cloud.google.com/terms/generative-ai-indemnified-services, where the use of such Service or feature is paid for by Customer and not subject to credits or free tier usage.

      2. (ii) Training Data. Google’s indemnification obligations under the Agreement also apply to allegations that Google’s use of training data to create any Google model utilized by a Generative AI Service infringes a third party’s Intellectual Property Rights. This indemnity does not cover allegations related to a specific Generated Output, which may be covered by subsection (i) (Generated Output) above.

    • 12.11 Additional Definitions.

      1. "Generated Output" means the data or content generated or received by Customer or its End Users via Workspace Generative AI Services under the Customer’s Workspace Account, as prompted by data or content submitted by them via those services. Generated Output is Customer Data.

      2. "Workspace Generative AI Services" includes (i) Duet AI for Google Workspace and (ii) other generative artificial intelligence features or functionality of the Google Workspace Services.

    13. User Experience Research. If Customer enrolls in the Google Cloud User Experience Research Program for Google Workspace, Customer’s participation will be subject to the Google Cloud User Experience Research Panel Addendum available at https://cloud.google.com/terms/user-experience-research.

    14. Client-Side encryption. As between Google and Customer, Customer bears sole responsibility for all aspects of the external encryption key management service chosen by Customer, including all encryption keys generated by it for use with Client-side encryption. Notwithstanding any term to the contrary in the CDPA, Google will be unable to recover any encryption key or any Customer Data encrypted by that encryption key if the encryption key is lost, stolen, or corrupted. Client-side encryption will become entirely unavailable for all applicable Services if the external key management service is interrupted or becomes inaccessible.

    15. Regional Terms.

    • 15.1 Japan. If Customer’s billing address is in Japan, then Gmail, Chat, and Meet will be provided by Google Connect Asia Pacific Pte. Ltd. ("GCAP"), although invoices will still be sent by Google Asia Pacific Pte. Ltd. In relation only to the foregoing Services, Google Asia Pacific Pte. Ltd. is a duly authorised agent of GCAP and contracts on behalf of GCAP.

    • 15.2 France. Customer will comply with France's General Security Policy for Health Information Systems (PGSSI-S) to the extent applicable.

Previous Versions

October 12, 2023

August 14, 2023

May 31, 2023

May 3, 2023

January 11, 2023

October 31, 2022

October 11, 2022

September 22, 2022

September 19, 2022

July 7, 2022

March 31, 2022

March 15, 2022

February 1, 2022

September 30, 2021

June 3, 2021

April 14, 2021

December 21, 2020

October 6, 2020