Use generative AI for customer service
Generative AI aids customer service by automating responses, helping to reduce agent burnout and enhance customer trust.
*To sign up for a Gemini add-on requires an active Workspace plan.
How Gemini for Google Workspace benefits customer service
Gemini works across Google Workspace apps to help quickly make sense of large amounts of information and seamlessly generate first drafts. From building customer profiles to assisting with messaging, Gemini can help provide faster service to customers and make greater use of your team's resources.
Enhance customer satisfaction and improve client retention
Utilise Gemini for Workspace to help transcribe and summarise customer interactions. Use this to help craft customer profiles and draft timely responses, which can help enhance satisfaction and retention.
Reduce agent burnout
Gemini helps streamline customer service tasks by crafting effective responses to common customer questions in Gmail and Google Docs, reducing customer service agent burnout during periods of peak customer activity by getting answers in front of customers faster.
How to use Gemini for customer service
Develop customer service work summaries efficiently
Use Gemini to help you synthesise information and spot trends, streamlining job ticket resolutions.
Quickly create customised responses to service queries
Use Gemini for personalised responses in Docs and Gmail, aiding with high-volume enquiries anytime, anywhere.
Transcribe calls automatically
Use Gemini for transcribing Google Meet calls, aiding agents in accurate record-keeping and job ticket generation.
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Frequently asked questions
Generative AI is helping customer service teams respond faster and do more with fewer resources. From helping to craft timely, personalised responses to customer questions to helping reduce response times and customer agent burnout, generative AI has become a valuable tool to customer service teams.
Beyond assisting with answering customer queries, generative AI can also be used to transcribe video calls, extract and summarise information from documents to help outline clear next steps, provide a record of service and build more accurate customer profiles to better anticipate current and future needs.
There are a variety of ways that AI is being used to provide faster, more efficient customer service. Gemini can be used as an intelligent virtual assistant, capable of helping customer support agents write answers to customers in a fast and precise way. This can help ease the burden on customer service agents, allowing them to focus their efforts on more personalised services.
One of generative AI's most impressive qualities is its ability to analyse large amounts of text and pull out relevant information and commonalities that can help improve processes. In customer service, generative AI can be used to analyse documents, job tickets and transcripts to create accurate customer profiles that pinpoint their wants and needs. With this information, customer teams can proactively craft timely responses and action plans to streamline processes and increase customer satisfaction.
Today, customer service teams are using generative AI to analyse large amounts of customer data to better predict behaviours and respond in ways that will help reduce agent burnout and increase customer satisfaction. Having fast, more accurate insights into customer wants and needs can allow service teams to boost customer engagement and serve them with more timely and personal responses to questions.
Try Gemini for Workspace
Select the plan that suits you best. To subscribe to a Gemini add-on, you must have an active Workspace plan.