1. Introduction

If you’re a business user and you have a personal Google Account with a @gmail.com address, and if you are at least 18 years old, Google Workspace (Personal) gives you access to premium Google Workspace services and features (including customer support), as described in Section 2 (General Description). These services and features are for business use.

To use Workspace (Personal), you must accept the Google Terms of Service ("Google TOS") and these Workspace Personal Additional Terms of Service ("WP Additional Terms"). The Data Processing Addendum ("DPA") will also be part of these WP Additional Terms, as described in Section 4 (Privacy).

Please read the Google TOS and these WP Additional Terms carefully. They establish what you can expect from us when you use Workspace (Personal), and what we expect from you.

If these WP Additional Terms conflict with the Google TOS, then, unless you’re in France, these WP Additional Terms take precedence in relation to Workspace (Personal).

These WP Additional Terms only apply to Workspace (Personal). If you’re using any other Google products or services (through any Google Account), separate terms will apply and may identify a different Google contracting entity or service provider.

2. General Description

Depending on the subscription you choose, Workspace (Personal) allows you to use various Google Workspace products such as Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, and Gemini for Workspace, together with premium productivity features and enhancements, as described at https://support.google.com/a/answer/15627040("WP  Products").  

Workspace (Personal) also allows you to access certain customer support services related to WP Products ("WP Customer Support"), as described in Section 5 (Customer Support).  

We may make changes to Workspace (Personal) or update these WP Additional Terms as described in the Google ToS, but we’ll provide you with reasonable advance notice, as also described in the Google TOS, if we make material changes that negatively impact your use of Workspace (Personal), if we stop offering a product or service or if we make material changes to these WP Additional Terms.

3. Your Relationship with Google

You’re contracting for Workspace (Personal) with the entity identified below, and when the Google TOS, these WP Additional Terms, Google’s Privacy Policy (the "Google PP") or the DPA refer to "Google," "we," "us," "our" or the "data controller," they mean that contracting entity in relation to your use of Workspace (Personal) (even if the Google TOS or Google PP states otherwise):

Workspace (Personal) is provided to you by your Google contracting entity, except as described below:

(a) if your billing address is in Australia, Google Australia is an authorized reseller of GAP, and when the Google TOS, these WP Additional Terms, the Google PP or the DPA refer to "Google," "we," "us," "our" or the "data controller," they mean GAP and/or its affiliates (including Google Australia), as the context requires (and even if the Google TOS or Google PP states otherwise);

(b) if your billing address is in India, Google Cloud India is authorized as a non-exclusive reseller of GAP, and when the Google TOS, these WP Additional Terms, the Google PP or the DPA refer to "Google," "we," "us," "our" or the "data controller," they mean GAP and/or its affiliates (including Google Cloud India), as the context requires (and even if the Google TOS or Google PP states otherwise).  For clarity, this means that GAP (not Google Cloud India) is entirely responsible for all obligations related to provision of Workspace (Personal), while Google Cloud India is responsible for all obligations related to the sale of Workspace (Personal), including obligations related to invoicing, termination, etc;

(c) if your billing address is in Japan, then Gmail, Chat and Meet will be provided by Google Connect Asia Pacific Pte. Ltd ("GCAP"), a company organized under the laws of Singapore with its address at 8 Marina Boulevard, #05-02, Marina Bay Financial Center, Singapore 018981, although GAP will still send any invoices and, in relation to only Gmail, Chat and Meet, is a duly authorised agent of GCAP and contracts on its behalf;

(d) if your billing address is in New Zealand, Google New Zealand is an authorized reseller of GAP and when the Google TOS, these WP Additional Terms, the Google PP or the DPA refer to "Google," "we," "us," "our" or the "data controller," they mean GAP and/or its affiliates (including Google New Zealand), as the context requires (and even if the Google TOS or Google PP states otherwise).

4. Privacy

When you use WP Products for business purposes (or any activities other than purely personal or household activities), then we will protect the personal data you submit, store, send or receive via WP Products, as a processor under applicable law, as described in the DPA. Learn more. In this case, you will also have important obligations under the DPA, so please read it carefully.

If you use WP Products to record audio or video communications, you're responsible for obtaining the consent of all participants if required by applicable law or regulation.

We also encourage you to read the Google PP(although it’s not part of these WP Additional Terms), to better understand how we protect other personal data related to your use of Workspace (Personal), including your use of  WP Customer Support, as a controller under applicable law.

We may send you service announcements, administrative messages, and other information related to your use of Workspace (Personal), as well as emails and device notifications associated with your subscription. You may opt out of some of those communications.

5. Customer Support

If WP Customer Support is unable to resolve your support issues, you may be transferred or redirected to another Google customer support service.

If your Workspace (Personal) subscription is cancelled or suspended, your unresolved WP Customer Support issues may also be suspended, and you may need to start a new inquiry once you’ve reinstated your subscription.

6. Payment Terms

(a) All payments are due in the currency stated on the order you place via our website (your "Order") or on our invoice.

(b) If you’re paying with a credit card, debit card or other non-invoice form of payment, then: (i) payments are due at the end of each month during which you received Workspace (Personal); (ii) we’ll issue an electronic bill for all applicable fees and Taxes (as defined below for your location) when due; and (iii) these amounts are considered overdue 30 days after the end of the relevant month.

(c) If you’re being invoiced, payments for invoices are due 30 days after the invoice date and are considered overdue after that date or, if your billing address is in India, payments for invoices are due 60 days after the invoice date, and are considered overdue after such date.

(d) You’re obliged to pay all applicable fees and Taxes without any requirement for Google to provide a purchase order number on any invoice (or otherwise).

(e) We’ll use our measurement tools to determine your usage of Workspace (Personal) and the usage we determine will be final for billing purposes.

7. Taxes

(a) If your billing address is anywhere other than the Asia-Pacific region, the following applies:

(i) "Taxes" means all government-imposed taxes, except taxes based on Google's net income, net worth, asset value, property value or employment.

(ii) You are responsible for any Taxes, and will pay Google for Workspace (Personal) without any reduction for Taxes. If Google is obliged to collect or pay any Taxes, the Taxes will be invoiced to you and you will pay them to Google, unless you provide Google with a timely and valid tax exemption certificate for those Taxes.

(iii) You will provide Google with any applicable tax identification information that Google may require under applicable law to ensure Google’s compliance with applicable tax regulations and authorities in applicable jurisdictions. You will be liable to pay (or reimburse Google for) any taxes, interest, penalties or fines arising out of any mis-declaration by you.

(b) If your billing address is in the Asia-Pacific region (other than India), the following applies:

(i) "Taxes" means all government-imposed taxes, as per the applicable law associated with the rendering and performance of Workspace (Personal), including but not limited to any duties, customs duties and any direct or indirect taxes, including any related penalties or interest, except for taxes based on Google's profit.

(ii) Google will itemise any invoiced Taxes. If Taxes must be withheld from any payment to Google, you will increase the payment to Google so that the net amount received by Google is equal to the amount invoiced, without reduction for Taxes.

(c) If your billing address is in India, the following applies:

(i) "Taxes" means all taxes as per the applicable law including but not limited to any duties or taxes (other than income tax), including indirect taxes such as goods and services tax ("GST") or such taxes associated with the purchase of Workspace (Personal).

(ii) In consideration of the provision of Workspace (Personal), you agree to pay Google all applicable fees and Taxes. If Google is obliged to collect or pay Taxes, the Taxes will be invoiced to you, unless you provide us with a timely and valid tax exemption certificate authorised by the appropriate taxing authority.

(iii) If required under applicable law, you will provide Google with applicable tax identification information (e.g. Goods and Services Tax Identification Number ("GSTIN"), address and location where Workspace (Personal) is received by you, tax status, etc.) that Google may require to ensure its compliance with applicable tax regulations in India. You acknowledge that all the details provided, such as the GSTIN, location where Workspace (Personal) is received by you, tax status, etc., must be correct. You will be liable to pay (or reimburse Google for) any taxes, interest, penalties or fines arising out of any mis-declaration by you.

(iv) If you are required by law to withhold any amounts for income tax on your payments to Google, you must provide us in a timely manner with a withholding tax certificate or other appropriate documentation to support such withholding under the applicable law.

(d) If your billing address is in Mexico, the following applies as from February 1, 2025: 

(i) "Taxes" means all government-imposed tax obligations (including taxes, duties, and withholdings), except those based on net income, net worth, asset value, property value, or employment.

(ii) Taxes are not included in the fees for Workspace (Personal) and will be separately itemized on Google’s invoices, if applicable. You will pay correctly-invoiced Taxes unless you provide Google with a valid tax exemption certificate.

(iii) If you are required by law to withhold any Taxes from your payments to Google, you must provide Google with an official tax receipt or other appropriate documentation to support such withholding.

(iv) Google will provide in a timely manner any tax documentation that you reasonably request, and you will provide in a timely manner any tax documentation that Google reasonably requests.

8. Payment Disputes  

(a) If your billing address is anywhere other than India, the following applies:

Any payment disputes must be submitted in good faith before the payment due date. If Google, having reviewed the dispute in good faith, determines that certain billing inaccuracies are attributable to Google, Google will issue a credit memo specifying the incorrect amount in any affected invoice. If a disputed invoice has not yet been paid, Google will apply the credit memo amount to the disputed invoice and you will be responsible for paying the resulting net balance due on that invoice. Nothing in these WP Additional Terms will oblige Google to extend credit to you.

(b) If your billing address is in India, the following applies:

Any payment disputes must be submitted before the payment due date. If the parties determine that certain billing inaccuracies are attributable to Google, Google will issue a credit memo specifying the incorrect amount in any affected invoice. If a disputed invoice has not yet been paid, Google will apply the credit memo amount to the disputed invoice and you will be responsible for paying the resulting net balance due on that invoice. Nothing in these WP Additional Terms will oblige Google to extend credit to you.

9.  Late Payments 

(a) If your billing address is anywhere other than India, the following applies:

Late payments (which don’t include amounts subject to a good-faith payment dispute submitted before the payment due date) may bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) from the payment due date until paid in full. You are responsible for all reasonable expenses (including lawyers' fees) incurred by Google in collecting any overdue amounts.

(b) If your billing address is in India, the following applies:

Late payments may bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) from the payment due date until paid in full.  You are responsible for all reasonable expenses (including attorneys' fees) incurred by Google in collecting any overdue amounts.

10. Price Changes

We may change the Workspace (Personal) price(s) applicable to future billing periods if we give you at least 30 days’ notice of any price increase. These changes won’t affect the price(s) applicable to your current billing period. If you object to any price increase, you should follow the steps we’ll describe in our price increase notice to cancel your subscription. Unless you cancel in this way, the new price will take effect either (a) when payment for your next billing period is due; or (b) if we notify you of the price change less than 30 days before the start of your next billing period, when payment is due for the billing period after your next billing period.

11. Cancellation

You may cancel your Workspace (Personal) subscription at any time, subject to any financial commitments related to committed plan orders, by visiting admin.google.com and following the steps detailed at https://support.google.com/a/answer/15627040 to initiate cancellation.

If you cancel in this way, you’ll lose access to Workspace (Personal) immediately but your access to other Google products and services won’t be affected.

12. Disputes

The Google TOS set out the terms and law that will govern any legal dispute relating to Workspace (Personal) or these WP Additional Terms, except as described below.

(a) If your billing address is in the Asia Pacific region (other than Australia, Japan, India, New Zealand or Singapore) or Latin America (other than Brazil or Mexico), the following applies:

(i)  ALL CLAIMS ARISING OUT OF OR RELATING TO THESE WP ADDITIONAL TERMS OR THE GOOGLE TOS (AS APPLICABLE TO WORKSPACE (PERSONAL)) OR WORKSPACE (PERSONAL) (INCLUDING ANY DISPUTE REGARDING THE INTERPRETATION OR PERFORMANCE OF THESE WP ADDITIONAL TERMS OR THE GOOGLE TOS) (each, a "Dispute") WILL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, USA, EXCLUDING CALIFORNIA'S CONFLICTS OF LAWS RULES.

(ii) The parties will try in good faith to settle any Dispute within 30 days after the Dispute arises. If the Dispute is not resolved within 30 days, it must be resolved by arbitration by the American Arbitration Association's International Centre for Dispute Resolution in accordance with its Expedited Commercial Rules in force as of the date you entered into these WP Additional Terms ("Rules").

(iii) The parties will mutually select one arbitrator. The arbitration will be conducted in English in Santa Clara County, California, USA.

(iv) Either party may apply to any competent court for injunctive relief necessary to protect its rights pending resolution of the arbitration. The arbitrator may order equitable or injunctive relief consistent with the remedies and limitations in the WP Additional Terms and the Google TOS.

(v) Subject to the confidentiality requirements in subsection (vii) below, either party may petition any competent court to issue any order necessary to protect that party's rights or property; this petition will not be considered a violation or waiver of this Section 12(a) and will not affect the arbitrator's powers, including the power to review the judicial decision. The parties stipulate that the courts of Santa Clara County, California, USA, are competent to grant any order under this subsection (v).

(vi) The arbitral award will be final and binding on the parties and its execution may be presented in any competent court, including any court with jurisdiction over either party or any of its property.

(vii) The parties may disclose the existence of the arbitration proceedings and any information disclosed during, and any oral communications or documents related to, those proceedings to a competent court as may be necessary to file any order under subsection (v) or execute any arbitral decision, but the parties must request that those judicial proceedings be conducted in camera (in private).

(viii) The parties will pay the arbitrator's fees, the arbitrator's appointed experts' fees and expenses and the arbitration centre's administrative expenses in accordance with the Rules. In its final decision, the arbitrator will determine the non-prevailing party's obligation to reimburse the amount paid in advance by the prevailing party for these fees.

(ix) Each party will bear its own lawyers' and experts' fees and expenses, regardless of the arbitrator's final decision regarding the Dispute.

(b) If your billing address is in India, the following will apply:

All claims arising out of or related to Workspace (Personal) under these WP Additional Terms or the Google TOS (each, a "Dispute") will be brought against Google Cloud India under the laws of India. If there is a Dispute, the Courts at New Delhi will have jurisdiction.

(c) If your billing address is in Brazil, the following will apply:

(i) These WP Additional Terms and the Google TOS (as applicable to Workspace (Personal)) are governed by Brazilian Law. ALL DISPUTES ARISING OUT OF OR RELATING TO THESE WP ADDITIONAL TERMS, THE GOOGLE TOS (AS APPLICABLE TO WORKSPACE (PERSONAL)) OR WORKSPACE (PERSONAL) WILL BE SETTLED BY ARBITRATION, AS DESCRIBED BELOW.

(ii) "Dispute" means any contractual or non-contractual dispute regarding these WP Additional Terms or the Google TOS (as applicable to Workspace (Personal)), including formation of any contract or its validity, subject matter, interpretation, performance or termination.

(iii) The parties will try in good faith to settle any Dispute within 30 days after a party receives the first notice regarding the Dispute. If the parties are unable to resolve the Dispute within this 30-day period, either party may refer the Dispute to arbitration in accordance with this Section 12(c).

(iv) All Disputes will be referred to final, binding arbitration under the rules of the Center of Arbitration and Mediation of the Brazil-Canada Chamber of Commerce in force when you first accepted these WP Additional Terms ("Rules"). The arbitration will be conducted in Portuguese by three arbitrators in São Paulo, SP, Brazil, which will be the seat of arbitration.

(v) The parties may disclose to a competent court information necessary to execute any arbitral decision, but only if the confidentiality of those materials is maintained in those judicial proceedings.

(vi) The arbitrator(s) may only issue its award based on law, not in equity, and may not award non-monetary relief.

(vii) Each party will bear its own lawyers’ and experts’ fees and expenses, regardless of the arbitrator’s final decision regarding the Dispute.

(d) If your billing address is in Mexico, the following applies as from February 1, 2025:

(i) These WP Additional Terms and the Google TOS (as applicable to Workspace (Personal)) are governed by the laws of the United Mexican States, excluding choice of law rules. 

(ii) "Dispute" means any contractual or non-contractual dispute regarding these WP Additional Terms or the Google TOS (as applicable to Workspace (Personal)), including formation of any contract or its validity, subject matter, interpretation, performance or termination.

(iii) The parties will try in good faith to settle any Dispute within 30 days after a party receives the first notice regarding the Dispute. If the parties are unable to resolve the Dispute within this 30-day period, either party may refer the Dispute to arbitration in accordance with this Section 12(d).

(iv) Except as prohibited by applicable law, the parties will refer all Disputes to final, binding arbitration under the rules of the National Chamber of Commerce in Mexico City, in force when you first accepted these WP Additional Terms ("Rules"). The arbitration will be conducted in Spanish by one arbitrator, mutually selected by the parties, in Mexico City, Mexico, which will be the seat of arbitration.

(v) The parties may disclose to a competent court information necessary to (1) require the aid of that court before or during the arbitral proceeding, or (2) execute any arbitral decision, but only if the confidentiality of those materials is maintained in those judicial proceedings.

(vi) The arbitrator may only issue its award based on law, not in equity, and may not award non-monetary relief.

(vii) Each party will bear its own lawyers’ and experts’ fees and expenses, and the arbitrator's final decisión must not include any rulings in this regard.

(e) If your billing address is in Algeria, Bahrain, Jordan, Kuwait, Libya, Mauritania, Morocco, Oman, Palestine, Qatar, Tunisia, Yemen, Egypt, United Arab Emirates or Lebanon, the following applies:

(i) ALL CLAIMS ARISING OUT OF OR RELATING TO THESE WP ADDITIONAL TERMS OR THE GOOGLE TOS (AS APPLICABLE TO WORKSPACE (PERSONAL)) OR WORKSPACE (PERSONAL) (INCLUDING ANY DISPUTE REGARDING THE INTERPRETATION OR PERFORMANCE OF THESE WP ADDITIONAL TERMS OR THE GOOGLE TOS) (each, a "Dispute") WILL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, USA, EXCLUDING CALIFORNIA'S CONFLICTS OF LAWS RULES.

(ii) The parties will try in good faith to settle any Dispute within 30 days after the Dispute arises. If the Dispute is not resolved within 30 days, it must be resolved by arbitration under the Arbitration Rules of the London Court of International Arbitration (LCIA) ("Rules"), which Rules are deemed to be incorporated by reference into this Section 12(e).

(iii) The parties will mutually select one arbitrator. The arbitration will be conducted in English and the place and the legal seat of the arbitration will be the Dubai International Financial Center, DIFC, Dubai UAE.

(iv) Either party may apply to any competent court for injunctive relief necessary to protect its rights pending resolution of the arbitration. The arbitrator may order equitable or injunctive relief consistent with the remedies and limitations in these WP Additional Terms and the Google TOS.

(v) The arbitral award will be final and binding on the parties and its execution may be presented in any competent court, including any court with jurisdiction over either party or any of its property.

(vi) The parties may disclose the existence of the arbitration proceedings and any information disclosed during, and any oral communications or documents related to, those proceedings to a competent court as may be necessary to execute any arbitral decision, but the parties must request that those judicial proceedings be conducted in camera (in private).

(vii) The parties will pay the arbitrator's fees, the arbitrator's appointed experts' fees and expenses and the arbitration centre's administrative expenses in accordance with the Rules. In its final decision, the arbitrator will determine the non-prevailing party's obligation to reimburse the amount paid in advance by the prevailing party for these fees.

(viii) Each party will bear its own lawyers' and experts' fees and expenses, regardless of the arbitrator's final decision regarding the Dispute.

13. Additional product-specific terms

The Google TOS and these WP Additional Terms apply to the WP Products or features listed below. Next to each product or feature, we also list additional terms that apply to that particular product or feature. The Google TOS, these WP Additional Terms and any additional terms listed define our relationship and mutual expectations as you use these products or features.

• • eSignature: Additional Terms of Service

14. Additional region-specific terms

Please review the additional region-specific terms below, which will apply according to the region or country you are in, and take precedence over any other conflicting terms in these WP Additional Terms or in the Google TOS:

(a) If your billing address is in Indonesia, the following applies:

(i) The parties agree to waive any provisions under any applicable laws to the extent that a court decision or order is required for the cancellation of this Agreement.

(ii) The Indonesian version of these WP Additional Terms is accessible at https://workspace.google.com/intl/id/terms/workspace-personal-terms/.

(iii) These WP Additional Terms are entered in the Indonesian and English languages. Both versions are equally authentic. In the event of any inconsistency or different interpretation between the Indonesian version and the English version, the parties agree to amend the Indonesian version to make the relevant part of the Indonesian version consistent with the relevant part of the English version.

(b) If your billing address is in Australia, the following applies:

This Section 14(b) applies only if Workspace (Personal) is subject to statutory guarantees under the Australian Competition and Consumer Act 2010 (the "ACCA"). Applicable laws, including the ACCA, may confer rights and remedies into these WP Additional Terms and the Google TOS that cannot be and are not excluded by the WP Additional Terms or the Google TOS. If applicable laws permit Google to limit their operation, Google's liability under those laws will be limited, at its option, to the supply of the Workspace (Personal) again or payment of the cost of having Workspace (Personal) supplied again.

(c) If your billing address is in the European Economic Area, the following applies:

Under the European Electronic Communications Code (as established by Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018) (the "EECC") certain rights extend to microenterprises, small enterprises and not for profits, but can be waived if explicitly agreed. If you are a microenterprise, small enterprise or not for profit as defined by the EECC, you agree to waive any rights you may have:  (i) under Article 102(1) EECC to receive certain pre-contractual information; (ii) under Article 102(3) EECC to receive a contract summary; (iii) under Article 105(1) EECC, which limits maximum contract duration to 24 months for certain services; and (iv) under Article 107(1) EECC, which extends other rights in the EECC (including Articles 102(3) and 105(1) as described above) to all services provided under the same agreement as Workspace (Personal).

(d) If your billing address is in Algeria, Bahrain, Jordan, Kuwait, Libya, Mauritania, Morocco, Oman, Palestine, Qatar, Tunisia, Yemen, Egypt, United Arab Emirates or Lebanon, the following applies:

Both parties acknowledge and agree that a court order will not be required to give effect to any termination of these WP Additional Terms or the Google TOS.