Customer Care

Improve your Google Workspace experience with services from the Customer Care portfolio.

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Google Workspace Troubleshooting

Included resources

Google Workspace Admin support

Multi-channel support is available to Google Workspace administrators. Sign In as an admin for help and to manage users. Also, connect with the Google Workspace Administrator help community.

General Google support

If you’re not a Google Workspace admin, find answers to product issues, billing, and more at Google Help.

Customer Care services

Learn about the response times and services provided by Customer Care.

  • Enhanced Support keyboard_arrow_down

    Accelerated response times

    Intelligent case routing with improved response times.

    Google Workspace and GCP

    Advanced Product knowledge

    Technical Support experts with advanced product knowledge and analysis tools to provide you with an improved Support experience.

  • Premium Support keyboard_arrow_down

    15 minute response time for P1 Cases

    Aggressive target response time to minimize business disruption.

    Google Workspace Only

    Customer Aware Support

    Designated technical advisors with the architectural context of your environment to effectively resolve issues.

    Proactive Support Services

    Quarterly operational reviews to improve your support experience and identify key metrics or projects requiring heightened support needs.


Tailor services to your needs

Whether you’re looking for fast response times or advanced product knowledge Customer Care provides multiple services to fit your needs.

Choose the best customer care service for your business

All Google Workspace licenses come with at least Standard Support, you can upgrade to Enhanced or Premium Support for faster response times and additional services.

More efficiency

The Technical Support experts in Enhanced and Premium Support have Advanced product knowledge and improved analysis tools, bringing more efficiency to your Support experience.

Premium Support

The fastest response time, with higher Technical Expertise and Ownership. Basically everything you need to have a safety-net around your business critical apps.

P1 enterprise-level response times

Receive 15-min response times for P1 cases to accelerate issue resolution for business critical needs.

Technical Account Management

Work with a named Technical Account Manager (TAM) to help with operational rigor, platform health and architecture stability.

Experts with Advanced product knowledge

Engage with technical experts with advanced product knowledge to resolve issues.


Access to hundreds of Google Workspace training labs.

Operational health reviews

Quarterly reviews with trusted advisors to manage your customer support experience and identify key operational metrics for continuous improvement.

Familiarity with your business

Work with a team that is familiar with your applications and systems through Customer Aware Support.

The Customer Care portfolio

Choose a service that better addresses your business needs, and tailor it further with Value-Add Services.

Standard Support

Standard Support is included with a Google Workspace subscription.

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  • Four hour SLO for P1 Support cases
  • 24/7 for P1 cases
  • Multi-channel support

Premium Support

Proactive and tailored support for your most business-critical needs.

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  • 15-minute response time for P1 cases
  • 24/7 for P1, P2 and P3 cases
  • Multi-channel support
  • Technical experts with advanced product knowledge
  • Technical Account Manager
  • Customer Aware Support
  • Operational health reviews
  • Training

Value-Add Services

Expand your Enhanced and Premium Support service capabilities by purchasing Google Workspace, Value-Add Services.

Assured Support for Google Workspace

Advance your information governance journey with Assured Support for Google Workspace, the simplified means for organizations like yours with high governance requirements, to control your Google Workspace Support services. Simple set-up plus stringent compliance controls deliver all the benefits of Premium Support wrapped with an additional layer of governance. Available in the US region, this Google Workspace Value-Add Service maintains the benefits of Premium Support, with the added compliance advantage that Support can be enabled by local persons of their respective regions. Assured Support for Google Workspace is available exclusively to Premium Support customers in the US and EU. Contact sales.

Technical Account Advisor Service

Elevate your Google Workspace teaming and collaboration experience with savvy guidance delivered via the Technical Account Advisor Services. The advisors proactively onboard and recommend learning opportunities, provide assisted support for issues critical to your organization, and lead regular service reviews to optimize your operations in collaboration applications. With this Value-Add Service, you can be confident you’re getting the most from your business investment by streamlining your organization’s operations in Google Workspace. Exclusively available for Enhanced Support customers. Enhanced Support is included in the Google Workspace Enterprise edition. Learn more about the Technical Account Advisor Service.

Google Workspace troubleshooting

Get troubleshooting help for common issues or visit the Google Workspace Admin Help Center.

Google Workspace Support languages, contact and hours of operations.
Looking for customized solutions? Learn about our consulting services.

Get Started

Enhanced Support

Faster response times, with 24/7 access to priority Support. Sign up for Google Workspace Enterprise edition, which includes Enhanced Support, among other services.

Sign up to Enterprise

Premium Support

Proactive and tailored support for your most business-critical needs.

Contact sales

Read the Google Workspace Technical Support Services Guidelines here.